Alpine Heating and Cooling

I called at 12:15pm and request service. I was expecting to be given an appointment for tomorrow but to my surprise I was told they would send a repairman out at 3:00pm today. Add another surprise... Brian was at my door at 1:30. He checked everything on the furnace and determined all we needed was a new pump and valves. Brian completed all the work in record time. He was courteous and professional. I highly recommend this company to anyone who wants incredible service and pricing.

They replaced my hot water heater after my current one needed to be replaced. Its a very tight space and the washing machine and dryer had to be moved out of the way. All other plumbers i brought in were going to charge me much more to do the same job. They were the best priced and did a very good job. I would recommend and use them again.

Water was leaking through my diningroom/livingroom ceiling from my air conditioner. I had a 3'x5' hole cut in my ceiling and water dripping into buckets in my diningroom. The service provider who installed my air-conditioner told me to cut the hole so he could see where the water was leaking from. Unfortunately, he never came back to fix the problem. On, 6/25/2013, I called Alpine and the next week, they sent Mark to check the problem. Mark seemed very thorough but basically just serviced the air-conditioner. When he finished he looked at the dripping duct and said that I needed all the ducts to be insulated and the whole ceiling of the livingroom, diningroom and foyer needed to come down. I was shocked. He was leaving and I asked what I owed him for that day. He said nothing. The boss would call me in the morning to explain everything. The boss never called. I started calling Alpine. The receptionist always took the message but no one ever called back. I still had a large hole and water dripping into buckets. I even asked the receptionist if I could email the boss. She said yes and gave me his address. He never respondedd to my email either. Out of desperation, I joined Angie's list (the best thing I ever did) and found a wonderful company that came and worked with me until they found the reason for the leak. The receptionist for Alpine did finally call on 7/25/2013. I told her I was still waiting for the boss, Art, to call me but another company was now working on the problem.

Our heater stopped heating on Monday. After choosing Alpine based on Angie's List reviews, we called -- but since it was after hours, they didn't get back to until the next morning (as stated in their profile, they don't do 24-hour service). However, they DID call in the morning, and had a technician out within 2 hours. The technician found a simple adjustment/repair that was needed, made the adjustment, and provided advice on how we could avoid this problem in the future. The charge was $101, which is, nowadays, a fair and good price for a quick adjustment. In a time when many service companies -- including some I've reviewed here -- have their technician _start_ by trying to sell you various packages, upgrades, and so forth, it's refreshing to have a company whose technician does the requested job without a fuss. Moreover, if our next call to Alpine brings a recommendation for further work, I'm much more likely to take that recommendation seriously after this experience.

We were looking to add an extra return air intake in our living room, above the firewood stove, to facilitate distribution of heat through the house. We checked with a few contractors and got estimates in 1500-2000 range. That seemed excessive considering the task. Then came Alpine, gave us 520 estimate for both work and materials. And 2 weeks later, we had our intake. It took them about an hour to do all the work. And we're very satisfied with the results.

Had both furnaces out of service. Alpine sent Brian to service. Impressed - meticulous & diligent worker, checked one thing after another until he found the problem. Hard to find people like that. Also among the more affordable providers out there. Compare that to another company I had over previously for that same furnace. Comparing the two, the previous company people looked like amateurs. Brian had the right tools for the job - he checked the pressure at the pressure switch (which he confirmed was working as specced...the other company guessed it was bad and had me order a replacement, which obviously didn't make any improvement). He finally found the problem to be the sealant between the exhaust motor and compartment was wearing out causing loss of pressure. Applied new silicone sealant which fixed the furnace! The other furnace was not working too and that was relatively easy.

The company was very responsive, they provided same day service ! The technician was on time, courteous and very knowledgeable. He worked diligently to clean the furnace and get it working correctly. They cost was nominal. They did not try to sell any additional services or parts. I highly recommend them.

Every good price with high quality service. The company is very responsive as well. I would recommend them.

They gave me a lowest price out of 4 different contractors for the replacement and they were professional through the entire experience. They installed it quickly and there has not been any problems with the unit or the installation. All the work done was very professional and they cleaned up after themselves and the work area.

The tech was very through and was able to find the problem in about 15 mins. He then fixed it and the furnace was able to run again.

Excellent! I cannot say enough about Art & his crew from Alpine. He fixed a botched job by another contractor, installed new AC. Reconfigured my system with new duct work. Price & quality of work is excellent. Experts in their business. Thank you Art!

I have two separate units. I did not realize they would charge additional for the extra units. I had to pay double the price and I found that price to be expensive. However, they were professional and the work was fine. They checked everything and told me there were no problems.

After getting 5 different estimates from various contractors involved in oil to gas conversions and generator installations, I chose Alpine. Alpine appeared to be the most knowledgeable and most experienced for the type of work I knew this job entailed. Equally important , their estimate, for the cost of the job, was reasonable and near the lowest. The president of the company ,Art Saloff, listened to all my concerns and was more than accommodating in explaining all options. Since our brick house, originally built in 1983 and insulated for electric heating, has extremely thick walls, concrete filled cinder blocks, and with the gas line located on the opposite end of the house from the main 200 amp electrical panel, it presented some challenging problems to prospective contractors. Some of the others were overly challenged citing the difficulty in drilling through brick and concrete to install the 80 feet or so of black iron gas pipe. One electrical only contractor (quickly eliminated from consideration) suggested installing the transfer switch on the opposite side of the house near the gas meter approximately 75 feet from the main panel and running conduit and only allowing certain circuits to work instead of gas pipe which he said would cost $25.00/foot. One contractors said I would first have to either have my chimney swept and or relined by a separate contractor. Also I would have to separately hire out an electrical contractor for the generator. Alpine said said they would do the whole job which included the boiler, hot water heater, chimney liner, all associated boiler parts for the three zones and the generator . His workers always showed up on time, were patient, and explained what they were doing and cleaned up before they left. They also did an excellent job in routing the fairly large diameter black iron pipe along the ceiling with right angle connections instead of diagonally across the ceiling as another contractor suggested. My overall impression was that this is a well run company that is honest, won't cut corners, and will respond to concerns and remedy problems that develop. I highly recommend and would use them again for warranty maintenance work.

Was very good service. We were not sure what the issue was, so they were very honest and fair regarding pricing. Everything works as expected now.

It was a great experience for me. He came and he listened to my concerns and he gave me a super air conditioning and heating system to meet my concerns. Our house wasn't getting enough air and heat and he put something in it and now it does. He has been in business a very long time and he knows what he's talking about. He described the product well. He gave me a very efficient unit and the bill I've had since were quite what he said is true. His men were clean, they took out all the garbage. They did the work and I haven't had to call them back for anything. In fact, he called me to follow up just to see if everything was working right. He did first rate job. It was just a great experience.

Workers arrived about 8 AM and finished about 5 PM very professional and friendly.

Tech Mark was great. My unit was actually frozen solid so he had to come back two days in a row. He explained (clearly) what was wrong and fixed the issue. What i liked most was how he explained the issue with my quarter of a century old unit. I will need to replace the entire unit soon and will be gladly accepting an estimate from Alpine. I only thing I can say as a negative is the fact that there are no Saturday appointments. While I understand and respect that everyone needs a day off it is rare to find service providers not available on a Saturday. Based on all of the positive reviews I chose to use Alpine and took the day off from work but that actually because two days off due to the issue with my system. I am definitely a person who would pay a premium for a Saturday appointment to not have to lose time at my job.

Everything with Alpine went quite well. The quote process was good, the tech came out to the house and did a thorough evaluation of everything explained in detail what he suggested. The price was very reasonable, after the applicable rebates, the full furnace and A/C upgrade cost only a few thousand more than quotes I had gotten from other companies to only upgrade my A/C. After approving the proposal, the work took place the following week. They also submitted several of the rebates for me directly, and provided all of the other rebate forms pre-filled out for me to submit after attaching some additional paperwork. The only hiccup was that the work failed the town inspection due to a few minor things, but Alpine came right out and fixed them, and the following inspection passed no problem. I would highly recommend Alpine to anyone.

The $1200 cost mentioned above is for a hot water heater only, which was installed about 3 years ago. Most recent date of service is for the annual maintenance contract.. We have used the services of Alpine Refrigeration for about 30 years. They have installed 2 furnaces and 2 hot water heaters and central air conditioning over the years. We also have an annual maintenance contract with them. They have provided estimates prior to installation including several equipment alternatives. They provided thoughtful comparisons of the alternatives, assisting us in selecting what is appropriate for our needs. The work was done in a timely and neat manner. The equipment functioned properly with no call back problems. The service technicians are friendly and pleasant. On one occasion we did have trouble receiving service after hours for a heating problem but on subsequent occasions, response was prompt. I would recommend Alpine to anyone needing HVAC services.

The service technician, Mark, checked and serviced the A/C unit: cleaned the coils, changed the filter, etc., and then installed a new digital thermostat. He explained how to program the unit and then set it up for us. He was knowledgeable, skilled, personable and accommodating and completed the work timely and neatly. We were very happy with the service we received from Mark and from the helpful office staff at Alpine via our telephone conversations. We'd gladly hire them again.

As to price, there were several less expensive estimates available, but after speaking with the owner himself I felt that he was a very involved, long standing owner of a reputable company that was worth the marginally extra cost. Having experience in the HVAC/Refrigeration field, and having taught Industrial Arts for 20 years, I have a more critical take on the whole installation process. Sufficed to say, that the quality was adequate for the job at hand and the technicians, Jay and Jerry, were very polite and respectful. The Central Air conditioner cools and dehumidifies now where it didn't before. They were neat and thorough about the completion of the job, although there was an accidental Freon oil spill on the paver patio that may need to be addressed. They're given additional credit for starting the job in the pouring rain, albeit an hour later than I was told they would arrive. They made good use of their time and didn't complain about my hanging around or offers of advice. As I mentioned earlier, I am more critical because of my experience. I look at all work done more as "company owner" with employees rather than a "home owner" needing a service call. So, the "OVERALL Experience: B" would likely be equivalent to another home owner's "A." All in all, I'm satisfied with the tech's, the company, and the work thus far, and after speaking with Art the owner, I don't expect I'll need to change my mind. Thank you Alpine.

One of the worst company I have ever dealt in my life. In appliance repair jobs, many are mom-and-pop shops that at times are not very responsive. But at least they are not vulgar (use of foul and derogatory language), insulting, and downright deceiving -- which is what this company turned out to be. Even though my submission is now three years old, I felt compelled to submit so others are wary of dealing with this company and don't go thru the same terrible experience I had to go through. We were impressed by the professionalism of the salesperson (brother of the owner Art) and chose to go with them with this big-ticket expense. Further, our #1 reason to select this company and the very high-end system was the explicit promise (documented on the proposal) of tax, utility and manufacturer (Lenox) rebates. After the work was done and the payment was collected, this company changed its colors completely. We learnt of their deception when our rebate submission to the utility was turned down because the coil used was not in the approved configuration for the needed SEER performance for the rebate. When we brought this up to this company, we got nowhere for months -- first a series of flat denials that they did anything wrong, then the owner Art became very vulgar and insulting on the phone and in emails, and then stopped even responding. Finally, when we made official complaint to Lenox and the district manager intervened and threatened to take them off from their authorized dealer list, they replaced the coils. Never admitted their mistake and deception!!! Never apologized for their unprofessional and insulting behavior. I would advise anyone trying to use to be wary of high-temper the owner has and potential for deceptive practices and not getting what they actually promised and wrote on the contract.

After being recommended to the company, the owner, Art, came to our 80+ year old home, did the measurements, figured out what needed doing and came back with an estimate. As a man who asks a lot of questions, Art was very good with the back and forth until we agreed on what the work would be. Art took care of getting the proper permits, his crew was dependable, friendly, and efficient. There was perhaps one morning on a week long job when some signals got crossed but overall the installation went well. The guys upon running into some issues with the duct work were sure to call the home office to get the answers they needed before proceeding. Also, the folks at the home office were great about making me aware of rebates, tax credits and other incentives that would save us some money. Overall, I would use the company again and I highly recommend them. Thanks Art!

They were excellent. They were very responsive. They were very good. They emailed us when they were coming and the estimates. They were a pleasure to work with. They were reasonable. I would give them top marks. I have them on a service contract.

I would hire them again anytime!