Groundworks

When they were here they gave me some advice. They seemed very experienced. Everything seemed ok. Three days after they came, we had a storm and the batter died. Something wasn’t right. I called them and asked them about it; they wanted to charge again so I didn’t have them come back out.

Select came to give me a quote to remove the water build-up problem I had underneath my deck and near the foundation of the house and to alleviate the musty smell in my basement. They put in a trench / drainage system that runs the perimeter of the house under the deck and then carries the water out into the yard. Further, they sold me a dehumidifier that cleans the air in the winter and dehumidifies in the summer for basements up to 2500 sq. ft.. So, far the basement is smelling very fresh since the install last week. However, the true test will be next summer to determine if the smell is actually gone. The water build-up under the deck appears to be better but I need to see a few more big rain falls to be sure. They were prompt efficient and courteous and went out of their way to accomodate my every request once on the job. I would definitely recommend these guys to others and will update this review to confirm the full problem has been resolved.

the work was done to high standard. We are very happy

I was frazzled because I had a deadline to meet. I got confused and did not realize until later that I had not really received what I had paid for (I'm wondering why I should have paid for what is free anyway) In general, most of the companies I have dealt with through Angie's list special offers have only been using the offer to get in the door and convince you need a lot more than what is covered by the coupon.

Searched for over an hour and eventually traced the leak to my dehumidifier which had a clogged drain and was leaking onto the floor. Did this for free. No charge.

He spent quite a bit of time here, but most of it was spent trying to sell a very expensive dehumidifier to us. I already had 2 working dehumidifiers going in the basement. I don’t believe that he checked the drains. He definitely did not check the gutters and downspouts outside. He did make a few other minor recommendations, but the was the bulk of it was selling that new dehumidifier. My daughter did point out that water was leaking in around a window, but he didn’t even check that after she mentioned it. They were very highly recommended, but they did not fulfill the expectations set in this Deal. I felt that I paid $50 for a service that should have been free.

Excellent service. The two men who installed the unit were efficient, courteous and punctual. I would highly recommend this company

The entire experience was positive - From the first contact with the salesman, who explained everything clearly, from setting the date the work was to begin to, to what work needed to be done, to the price. I cannot stress how hard and efficiently the workers did the job - they were clearly well versed in how to do their work, each doing his own part to complete the job. I am happy to say that we have not had a drop of water in our basement since the job was done. The moldy smell which we used to have is now gone and I couldn't be more pleased with the company. I would certainly recommend this company to anyone who needs to have this type of work done.

I was very impressed by the company. I live in a house that is 300 years old. We were worried about water coming into our basement and the guy who came out said the foundation was in wonderful shape and that we have nothing to worry about.

For many years, I agonized over the water in my basement. I dreaded when there was rain in weather forecast, esp. if I wasn?t at home. I was getting up at night, sometimes several times to wet dry vacuum certain areas in my basement. Other areas took days to dry out. I finally decided that water-proofing would be an investment my mental sanity. I called about 5 companies for ideas and estimates. All had different ideas and prices. Some ideas just didn?t make any sense??just live with it?, you will compromise your foundation, etc. My neighbors had used Select Basement Water-Proofing for their basements. Jerome, the owner came and put the sunshine back in my world. He knew precisely what needed to be done, assured me the problem was totally rectifiable and they would stand behind all their work. They offered a lifetime-transferable guarantee. I was so impressed and felt so comfortable after speaking with Jerome- So, that I immediately hired them! The crew came, worked clean, neat and as quietly as possible. They were polite and informative. Jerome lived up to his word? NO more water? NO more sleepless nights. My basement looked amazing as promised. I could hardly recognize it. When I called the office with any questions or concerns they were addressed promptly. Buffy at the office was great. I would and have been recommending them to everyone I know that may have a similar problem! A million thanks to Jerome and everyone at Select Waterproofing.

I had 2 other companies come out to give me an estimate on replacing a broken sump pump. One company said they would not be able to reuse the battery backup that I currently had. The other company suggested to do some unnecessary services. Select Basement not only had the best price but answered all my questions about the other services the other company wanted me to do. And just like I thought, it was unnecessary. So Select Basement replaced my sump pump right then and there after I heard of the price and the warranty. The other companies only provided 1 year warranty for their sump pump but Select gave me a 3 year warranty. It's been almost a year and the sump pump is still going strong without any issues.

I felt like they only wanted to promote their business, not to actually help you.

Overall seem to be good, professional people from our little interaction with them. Would discuss with them in the future, should the problem recur.

I too was suckered into the $50 water proofing inspection sponsored by Angie's List. The sad part of the whole deal is that you can get the same review/estimates for free with vitually any waterproofer company if you feel you need work done. It is my considered opinion that these types of promotions can be accomplished via free estimates from companies in the profession that you need. Angie's List Inc. should really evaluate what they are promoting as I feel that I unnecessarily paid for something that I could have gotten via free estimate.

No work was done. The estimate was more than I was prepared to pay and no alternatives were offered.

I purchased the deal and the company promptly called me. Very professional. The technician came out to the house and looked in the basement and a bit of the exterior and provided some advice. He suggested some low DIY fixes.

A crew showed up when scheduled and all the jobs were finished within the one day which was promised. There were globs of cement which we had to clean up but, considering the 8+ hours they worked in 95+ degree temperature, we understood why it wasn't done. Overall, they left the property in good condition. They will be back for another job and we will have them check one area of the foundation where the cinder blocks are showing through again. However, we feel sure it will be corrected and we are not hesitant to give them more work.

They were professional but I don't really think they provided me a great service. They told me things I already knew and suggested things that weren't very helpful.

Dominick arrived on time as scheduled and inspected not only my sump pumps and battery back ups but also the entire basement. I have an existing waterproofing system from another company and when I heard that SBW could service/maintain those, I was happy to have them do it. The company that installed the system is now just too difficult to get any follow-up service or maintenance with and I dreaded the thought of calling them. Everyone I've spoken to so far at SBW has been pleasant, and I've never been put on hold for almost an hour (like my last company). I was given a fair price without a hard sale for some work that I have the option of doing to fix my current system as well as other enhancements. My intention is to allow Select Basement Waterproofing help me with my waterproofing needs in the near future.

The worker went into the basement to check it out. He did not have a check list. We had to show him questionable areas. He really did not take the initiative to check. The deal includes interior and exterior inspection. I had to make him check outside near my down spouts. This is something that should be covered in their free estimate. I was not pleased with the experience. He did good advice for the questions we asked. I would consider them for an actual work, just this seemed like this should have been covered under their free estimate.

The service call was scheduled using a discount coupon available on Angie's List. Dominic arrived on time, had all parts in his truck and replaced the old equipment as needed. System has been working fine since installation three weeks ago. Time will tell how long it lasts. Select Basement Waterproofing recommended additional products and services, but it was not a "hard sale".

The important part of this experience was in dealing with the tech that came to inspect our sump pump and replace the battery back up. He came in the home with horribly dirty boots. When asked about booties he said i dont have. When he gets to the basement pump he asks for a flashlight. Then, to do the battery replace, he asks for a wrench. In doing this work...and my wife was the one home during this visit,...he turned off our basement dehumidifier and never turned it back on(my wife didn't realize this, but the next day I went into the basement to see what was done, it smelled musty down there. What?! Oh, the guy unplugged it, ....did what he did,...and then just left,...without plugging it back in). Not good. Back to the experience that day: So he tells my wife we need to replace the pump cause the sensor is shot. $500 to do the job. My wife calls me at my board mtg. He gets on the phone, tells me same thing. Long story short, he doesn't explain really anything about what happened to it, how these things happen, and was basically giving me 2 and 3 word answers. And $500 was what it cost. Period. We said we would look around. When I went down the next day and found the dehumidifier unplugged, I was very very frustrated. But what was the topper,....he didn't even check my fuse box b/c 2 of the 3 a/c outlets near the pump were down as the fuse was tripped. When I reset these, what do you know: No sensor problem. All works. Saved me $500. Summary? Bad customer service, incredibly poor preparedness and a shockingly poor work/service experience. Go somewhere else for these needs,...

We are thrilled with the work that they did for us. It's been almost a year since we had the work done and we've not had a drop of water in our basement since they installed a new french drain. They were very professional, gave us accurate and timely estimates and were punctual and very easy to deal with on the days they were working in our home. I would definitely recommend them to anyone looking for a great waterproofing company.

Would use them again in the future.

They were polite & explained everything they were going to do. They were punctual & completed the work in two days as stated. Before leaving, they showed me the completed work & suggested I have the battery checked annually & where to insert a garden hose to flush the system once or twice annually.