Blackbeard's Services LLC

Who ever answers their phone should be fired. Just from the treatment I got trying to schedule I’d NEVER use this company.

I tried to call them yesterday but their phones were "down". So I called McPuff instead & hired McPuff. Blackbeard's rep "Diane" called me back & said why didn't I wait to let her call me back. She was very very rude. I explained what happened & told her we had another duct cleaner come to our home that very day, told us a $129 price then upped it to $212 so we sent that cleaner away. Diane said arrogantly "well if that's how you treat people WE DONT WANT YOU as a customer". When I complained to her "boss" (who's probably her relative), he condoned her rudeness & basically said he didn't need ME as a customer as he had 20,000 loyal customers. What an unprofessional company! I would NEVER deal with them.

This vendor charged me the cost of cleaning the chimney to give me a DIRE prognosis. He did no work. He referred me to another company which I called but they did not return my call, In the meantime I did research on the site of organization that certifies chimney repair vendors (this company is certified) and the federal governments site. I called other vendors and had the chimney cleaned and have now contracted for repairs that fall in line with expectations. The reports given to me by this vendor were dire and also incorrect.

This is the 2nd or 3rd time I have used them. They are always very professional and courteous. The owner did the actual sweep and was very willing to educate me on the process I tend to ask a lot of questions. They are very honest and don't try to upsell you on anything. I will definitely continue to use them for my chimney and dryer vent needs.

Call to set up appointment was fantastic. Very good description of the service and was able to accommodate me in a very quick timeframe. Upon arrival service was provided with thorough explanation and very quick resolution. Very happy with the experience and will recommend them to everyone that I know.

Exemplary service. On time, did good work, left no trace in the house.

It nice to see these guys with all their talents. They saved Thanksgiving for me.

In and out in about 45 minutes

They did a fine, thorough job. The serviceman explained everything well. I would recommend them and use them again.

Receptionist was really aggravating on the phone when she was in her words "educating me" on chimney sweep. Then proceed to hang up on me.

I have used other companies in the past who only used a shopvac to suck lint through my dryer's vent. Marvin from Blackbeards followed the vent up to the attic and pulled it apart to clean all the way to the roof. THANK GOODNESS they did because they found it nearly FULL of lint. At least three feet came out when he pulled apart the seam. Needless to say I was shocked and appalled by the poor job other companies have done. And very happy that I didn't need to buy a new dryer (thought it was on its last leg at that point). So not only did they save my life from a fire, they also saved me a lot of money on a new dryer. THANK YOU!!!

I requested a dryer vent cleaning. Their first available date was 30 days in the future and they demanded I give them a credit card to hold an appointment on that date 30 days in the future! They would not allow cancellation under any circumstances and would charge my credit card even if I canceled 29 days in advance. Never heard of a dryer and chimney company with such miserable policies. Decided not to use them. They didn't particularly want to come to my home either which is in Middlesex County and which they advertise themselves as serving. I will find someone else.

I booked the service with another contractor.

WORST TREATMENT FROM A COMPANY EVER!!!! I have a stacked washer/dryer unit in my condo in a closet. Blackbeard's Services LLC had been out previously for routine cleaning services on my dryer vent. I had them come to do another cleaning service and to put a guard on the vent to prevent birds from getting in. (Cost me $174) However, they hadn't re-connected my dryer properly the last time they serviced it for me (as I learned from the technician who came last week) and I now have to pay someone to come out and properly clean out my whole dryer unit as it is now a fire hazard. The actual service was sloppy and they left a mess (that I had to clean up, both inside my home and outside) When my father called to speak to someone about the dryer having not been hooked up properly at the time of the last service, a woman by the name of Diane Hoyt immediately started screaming at him, hung up on him, called him back and screamed at him and again hung up on him. I then called to speak to someone and was met with the same disrespect, foul language and was hung up on. I called back and the technician that was at my house picked up the phone and immediately started yelling at me, repeatedly spoke over me every time I tried to ask or say anything and I was then told to go F*** myself".

All work should go as smoothly as it did today. Marvin arrived during the scheduled time and took care of all our concerns.

Customer Treatment On The Phone-not great. I had this organization do an inspection and dryer vent cleaning two years ago, and they did a great job. They advised me I needed to change my dryer vent hose to metal. I never did the work as suggested. It is time for another inspection and I called them again because they were fair and reasonable the last time. I remember the woman from the last time I scheduled. Her name is Diane and she is abrupt but can be pleasant enough-at least I thought so from the prior appointment I made. It's funny, I remember her voice because she does have an abrupt manner, almost like she is in a rush. I had a lot of questions today-I do want to change my dryer hose as they had recommended before and asked for a high level estimate. I gave her a detailed description of my home's layout. Diane talked over me, was unclear on several issues, and when I asked for clarification on an estimate for the replacement of the dryer hose, she kept talking over me. I asked her to slow down, she became rude. It turns out, our Homeowner's Association sent the letter out to homeowner's with their name before she was ready to take appointments (which I had no control over, and frankly should not matter). She offered and appointment/estimate. I said I wanted to think about spending another $75 to 150 dollars, and that I wanted to double check the cost against another provider, because it seemed a bit high and she hung up on me. My guess is that business is either so good that they don't want or need to take the time to be polite, or that Diane is not happy to be working with the public. It is too bad, I actually feel the work these folks do at the home is great. But if your front office is rude, it tells you a lot about how much value you are as a customer. I immediately called another recommended provider and they took the time to listen and answer my questions without issue. They scheduled immediately, honored the price and even took a good deal of time to explain what they would do on their visit. I will review their services after my appointment.

They did a great job and they're neat. Just very easy to work with. I would use them again in the future.

From my initial phone contact with Diane, through services performed by Marvin and his apprentice, Ian, I could not write a better review than what has been positively written before. In addition to being completely satisfied with the services, I truly appreciated the time Marvin spent educating me about my system.

Blackbeard's representative was very thorough and clean in his work. I had received a range of time for representative's arrival. He arrived at the begining of the range. He was very pleasant while working. I definitey intend to continue using Blackbeard for this type service.

They carefully, thoroughly cleaned my chimney, which is used frequently to burn wood from trees we have chopped down. They were impressed how lucky we were to have not had trouble for using the fireplace without regular cleanings. Must be because we only burn hardwood. They gave us pictures of the cracks up top and an estimate for repair.

My insurance covers HVAC replacement and the insurance company had no concerns with the replacement unit quality or cost - they thought it was all reasonable. |

Marvin was very thorough in his work and extremely neat. He wore shoecovers, had blankets thrown near the fireplace to catch all the debris. He also inspected the chimney after climbing on to the roof and found out that a squirrel had dug out a hole in the chimney (which was missed during home inspection!?). He recommended what needed to be done. We had never used a wood burning fireplace before and he answered all of our questions patiently. Very nice experience. Highly recommend their services. The receptionist, Diane was also very professional.

job went smoothly. they were punctual and did a good job. dryer works better now.

I am always nervous about chimney sweep companies, but Blackbeard's was exceptional. Melvin took before and after photos to show us what he had done and he and his assistant were meticulous with their work. We have had many chimney sweep suppliers over the years and Blackbeard's was by far the best. They are honest, fair and professional. We highly recommend them!

They did a good job. I felt they were more thorough than the last company I used. They did some work behind the dryer, and in our attic. I would use them again.