GuardMe Security

They installed a camera and security system for me. The security system mostly works- though there'd been some weirdness here and there, but they are very slow at responding to help with system configuration issues. The install also took ~2x the time it should have due to poor planning on their part. The real issue are the cameras - poorly, incorrectly installed, and a sloppy job at that. I made my displeasure known - they are useless when it rains or snows - and they refuse to do anything about it. Add to that a 2x markup on end-of-life equipment, and I'm out. I'll end up replacing them myself and redoing the install job when the weather gets nicer. Long story short: when my monitoring agreement is up, I will move my business to another (DMP) integrator.

Guard Me will tie you into a long term comittement without explaining term or ever providing you a contract. I wanted to add glass break and they wanted to tack on too much of an additional monthly cost. The company is your standard "fly by night" group, do not get sucked in to this poor excuse of a company.

Guard Me did an excellent job and continues to provide excellent service.

No one has come out and now they are saying it will be over a week before someone comes out. This is unacceptable!

They responded super fast, gave me a full technical explanation why it likely failed, and replaced both sensors at a very fair price. They were really proficient, professional, fair and fast. They are excellent to deal with and I highly recommend them.

It went fine and the system works well. I did recommend GuardMe to a neighbor, who signed up for it, and it works fine for them, as far as I know. However, I think these alarm services are pretty much the same and I would advise people to call around for prices. The installation is one thing, but be careful about the monthly fees, which can be high to cover the cost of the equipment. After my contract expired, I was able to negotiate a monthly fee that is about half what I was paying previously.

This is the second year in a row our monthly price has increased.

Found out later they do not monitor. Monatronics Does and I fired them 5 years ago.was payingbut not being monitored. Person at guard me forged forged my name on the contract!!! So now I've been fighting guard me and Monatronics. Which now I am no longer under contract as of the end of February and will then be going with another company !

Good. They use Alarm.com which has a great user interface on the cell. I also like the alerts that are set up (ie. If a door is open longer than 1 minute, my cell gets an alert; if the alarm is either armed or unarmed, I get an alert, many others and you can choose what you want). I didn't opt for the video cameras, but may upgrade in the future. They set everything up for you.

Terrible on multiple different levels: 1. The monitoring. If an alarm goes off, they are supposed to call, right? well not if you ask them. They say there is a delay, that if the alarm does not go off for a specfiic period of time (I was told 45 seconds), they dont bother to call, as they assume that is a false alarm. So if someone breaks in and forces you to quickly disarm (i.e. push you in while you enter your home) you get no call and no protection. Does not make me feal they are doing anything. Strike 1 2. I let them know from the beginning I was planning to move, and was assured that if I moved I would not need to pay the balance of the service contract price. Well I just canceled and was hit with a $700 charge! That is after over 2 years of service!!! I could have bought the key pads multiple times over for that. Strike 2 3. To get a discount on insurance you need a notice from them saying you were covered. Called and emailed the sales guy multiple times and never heard back after the sale. Couldnt even get the insurance discount. Strike 3 4. I tried to cancel and called the sales rep again. no response. Finaly just called the 800 number and was transfered to 5 different people before anyone could help me. Strike 4. I dont know how many you want to give, but that is too many for me. Do yourself a favor and go with one of the do-it-yourself vendors (Frontpoint, simplysafe). Since the service and monitoring for a "Preumuim" vendor is no better, at least get the same system installed for a fraction of the price and no contract.

This is my hones 3 year review of being under contract with "Monotronics" NOT Guardme. I bought the Groupon 3 years ago for equipment, sounded like a great deal. I ended up paying around $180 for the wireless equipment and also they want you to get in a 3 year contract. I really didn't shop around so I got in this expensive contract. I was never again contacted by Guardme. I spoke to Monotronics personnel who told me that Guardme sold the contract to them so not sure WHAT kind of scheme is going on here. Then a sensor went bad and they charged me $25 dollars. So if ANYTHING breaks, Monotronics charges your for a replacement even though you are paying them Close to $50 bucks for their monitoring service. I ALMOST got fined for a false alarm since the guy from Guardme said they send out the application to my township for an alarm permit. Thank GOD I knew someone from the township and I didn't' have to pay that, plus I had an email from Guardme who told me they would handle that. Anyways, when I tried cancelling my service they pretty much will make you pay what you owe and stop monitoring so I just continued with their service until this Month of June. I am DONE! They will harass you to stay with them and drop the monthly price to monitor at $29.95. Be prepared to cancel, its a nightmare! They WILL try to convince you by giving you good last minute deals. I went ahead and purchase a video surveillance and alarm system to do self monitoring. That's like a total of $500 bucks compared to $2000 with these people's service. Sorry but NEVER again will I use these types of services, they are not for everyone.

I have filed a complaint with the Division of Consumer Affairs in Newark Burglar Alarm division. I am disappointed as I picked this company after Angie's List and from lack of complaints. The sales rep Dick Stoller was professional but the company did not address my concerns and when I spoke to the supervisor, he handed the phone off to another employee and never called me back. I cannot afford to lose any more belongings in our home or to repair anything as November 23 while out for a radiology test, I came home to find the next morning we had no heat and a service repair man found the starter ignition wires had been pulled from the gas heater and even our gas dryer coils had been sabotaged. Even a 20 lb bag of rock salt was missing stored in the basement as were other things. I even changed my locks October 2015 allowing recopy only with key card, identification and in person signature and keys cut were specific to one locksmith. The front locks were not picked. I don't know how an alarm system can be bypassed as to not be indicated on the panel or not notify me on my smart phone there was an intrusion. Had it not been for these incidents I would have been satisfied with this NJ company except I am just throwing money to the wind. Monotronics and Alarm.com are the other 2 components of the company.

Very pleased. Person provided follow-up contact and responded to communication following the install quickly.

I am a new customer of Guardme. I am so delighted by thiscompany, by the professionalism of your technicians Abnor and Gideon, their product knowledge, their attention to detail that I asked for your email so I could tell you how happy I am.The best kind of customer service is not just the above. It is that intangible feeling where the customer feels like they are talking to trusted friends. I want you to know that this evening during my service call, I had that feeling.

Ok so this is my almost 3 years review. In all honesty, I was very excited in the beginning, kind of like newly weds. Everything is great but wait until you are in a few years later. First, I must say that depending where you live, you have to register you alarm system or else its a ticket and you may need to appear in court. (Happened to me). Second, ANY false alarms will get you a ticket from the police. Then, a year in, my backyard door sensor went bad so i called Guard me and they charged me $40 bucks for the sensor and they mailed it and it was NOT the sticky kind, now they sent me one that screws. In the middle of the day the stupid thing would go off and scare me thinking someone had entered the house. (I never installed it so it just bypassed when I armed it. Two years in one of the sensors started to malfunction. I called Guard me and they want to charge me $50 to have someone come check out the sensor. So the rep said I can do it myself. I tried and couldn't. Next day, I called to see if they could help me out and she said that I have to pay, but I already pay $45 a month and she said, that's just for monitoring that they equipment is mine. (The crappy equipment which I will NOT be able to use my mobile app after my 3 years contract, that's right, they lock you in for 3 FREAKING years). I ended up figuring out how to take the battery off the sensor but THEN it is a 3.6v battery which I could not find it at Rite Aid or Walgreens (HAHAHHAHAHAHAHA, what a joke?!! THAT'S HOW THEY GET YOU!!!) I drove around like a chicken with its head cut off looking for this stupid size battery. So I found it on AMAZON, thank God I have Prime. Anyways, save your $$$$ and time. I got broken into and the best thing to get is a camera surveillance system. You can also purchase the same sticky window crap at homedepot WHICH has an app so that you can monitor it yourself because that's what I did with Guard me NOT! This is my honest review and what I went through, oh and when I tried to cancel my contract you have to buy out of the contract and they stop the monitoring once you pay (Free money for them huh). Then they tried to offer to come at no cost to me to fix the issues, WHATEVER! Too later. NEVER AGAIN!

We signed a contract with Guard Me in April and our system hasn't worked 100% since. It didn't function at all for two (2) months, they are very slow, forget to send out equipment, take lousy notes in their system and fail to coordinate effectively with their local contract installer. Overall, I don't know how their customer service could be worse. To their credit, they provided different transmitters and provided new sensors, in attempt to get it functional. It will now function and provide protection, but we still have a keypad that is not recognized by the system and goes into alarm 2-3 times daily! They will not return our calls and have yet to confirm whether they will provide monitoring credit for the two months that the system didn't work.

The Tech( I forgot his name but he gave it to me) ) Came on time within the limit of 8-10am. He promptly started working on it and always politely asked me where my electrical outlets are. He installed the system fast enough like a pro. Then explained to me and demonstrated to me how to program it to "Talk " or "Siren". He was patient enough to repeat it for me 3 times because he could see from my face that I still didn't quite get it. When I did it myself in front of him, he felt relieved ( I did not see it in his face but I could feel it)He left with me a procedure book and told me I can still call them if I have a question. I am amazed by his patience and his professionalism in his work. Now, I feel safe that I will know when my sick husband walks out of the house unattended and get lost again. Actually, the police suggested this Alarm installed in my house. Thanks for giving me an A-Worker from an A- Company. They just EARNED A BIG A FROM ME TOO.

When I bought this house, I shopped around and talked to almost every company I could find. Some of them came to my house and some consulted over the phone. I extensively used Angies list to read all reviews and comments. GuardMe is the first company I talked to. Kevin is the first sales man I talked to, who went through all the options with me. I told him that I wouldn't close the deal until I talked to everyone in the market. He had no problems with that. So I went ahead and talked to all other companies. While I was doing this evaluation, I kept on my communications with Guardme representatives comparing their products and refining my requirements based on the knowledge I was gaining talking to others. I have talked to Michael, Dick and Craig himself. All of them felt very professional with all my calls. They never pushed me or influenced me to make any decisions which was outside my interests. They held on to their grounds all the time. This gave me a lot of confidence that what they are selling is serious stuff. It makes a big difference in my evaluation. I'm in the technology world who is very handy with tech gadgets and I do these kind of evaluation for my living with various technology companies. So I did the same with this case as well (Just wanted to iterate this since this should weigh in on my review) After I was convinced that GaurdMe is the right solution for all my needs, I finalized my contract with Craig, he sent through all documents through Docusign and it took us like 1 minute to finalize all paper work. Just a breeze. I don't have to sign 100 pages. All these counts...time is money...When we finished this it was a Saturday morning around 11 AM. I asked Craig (I was indeed greedy :) ) if I can get this installed today. He said he will do everything possible under his capacity to get it done, if not first thing Monday/Tuesday. He called me in 10 mins and said he had pulled the installation to be done today and he is sending in the installers...pretty good....right...100% Now is the installation. The installer was just a knowledgeable person. I insisted that I should not see any wires outside. He went through many options within the house and finally we found the right spot to install the panel (of course no visible wires). They installed all the equipments - in the rights spots ; in the right way. They made sure that its installed perfectly. They were both very professional and took their time to do things the right way. I found out that some of my windows needed more equipments than what we agreed on the contract. The installer contacted Craig and solved it right there...He called me as well and made sure I got the right thing. The installer then finished all his part and explained every single detail about the system. He and me worked on the computer to create all userIds and accounts and the mobile applications usage. He made sure that I understood every single detail about the system usage. Once he left, GuardMe called me to make sure the Installation was done according to my satisfaction. I have been playing with this system to make sure all things are working fine ever since and I find it to be just great. I'm totally convinced that I made the right decision. Thanks to everyone Sales, support and installers from Guardme in setting me up with our home security system.

It was okay. There was a minor communication issue, but it turned out to be okay. Their customer service is above standard. Any issues I had they were able to resolve. I had an alarm go off and they called me as soon as it went off.

They were good. They were very thorough and did a good job.

UPDATE: After this initial review, a gentleman called to try to resolve whatever issues I had in the past. I also received an email from the president of the company to see how they could fix the problems I've had. Did not expect this and I did not make any changes at this time, but I really appreciated that they took time out to make sure I was happy with everything. Like I said, it was an overall positive experience, but its great to know that the company is striving to be perfect. Thanks.

I feel that I am a little bit over paying them and they are not so very responsive. They were so good initially and they did a wonderful installation. But later, somehow they are not very attentive.

It went very well we were very please they were professional and the system was clearly explain to us.

The technician patiently installed the system and taught me how to use the system. The sales department corrected their billing mistakes immediately after I contacted them.

My experience with Guardme started out as a very frustrating experience. After discussing issues with the Sales and Operations department, my situation was forwarded to the President of the company. While initially I felt like no one cared, the President went above and beyond to make things right. They were successful in making a frustrated customer very happy. Thanks to Craig, Navid and Richard for making me a very satisfied customer. Also should say that the subcontractors they used in the second installation were very thorough, professional and accommodating.