Bovio Rubino Service

Satisfactory

They were very good!

Seamlessly

Quote for Faucet Repair

AC tune up and check

About two weeks ago

he did an awesome job!!!

Very well, as expected.

great all fixed

I was never contacted

We got our system while they were running all kinds of rebates so we got an outstanding system for the price of a run-of-the-mill system. We wouldn’t have known that if they hadn’t told us. I would highly recommend their service. The venting system had to be changed so it was a little more work than your average system installation.

Let me start by saying that I considered myself a regular customer of Rubino. I've had them completely replace an AC system and I had just recently used them for a heater start up service. I was in need of a new hot water heater. I started to shop around and called a couple of other places I was familiar with. I was specific in my request for a TTW (through the wall) unit and asked for pricing of both 40 and 50 gallon models. All of these dealers supplied Bradford White and I asked all of them to confirm the model numbers so I knew that I was comparing the same. When I called Rubino their price was less than the others so I decided to go with them. I scheduled the install date. A few days later I was called and told that they had to move my appointment due to a company emergency, I rolled with it. Installer came out on 12/1 late in the install window. Nice gut, very professional attitude. He inspected the existing heater and then told me he had the wrong heater on the truck. It turns out they quoted me a price for the wrong model yet told me this was the model I was getting for the price. A call is made and of course it's more money! At this point what am I going to do when I need the heater? It felt like bait and switch!! Another guy brings the heater out and the install starts... The installer starts the job and then he asks me for a bucket and paper towels or a rag. A Plumber without this? Bad start. He continues and begins to struggle with the soldering of the pipes. I can tell he's frustrated and it's starting to take more time than it should. He has issues he can't resolve and asks me for a piece of bread to sop up water in the pipe. I know I?m in trouble, thankfully I have no bread so he states he's heading to Depot to get something. Next he calls another plumber on the team and after some time the master plumber comes out, the first guy leaves. Master Plumber is a really nice guy. The Master spots the issue, shakes his head and in a matter of minutes the job is back on track. He states that the other plumber was not equipped or skilled enough for the job and this could have easily been corrected. Job finishes, $1800 paid and I have a working water heater. Overall a poor install experience. Being very unhappy with this service I call Rubino, explained my concerns and ask that I speak to the service Manager. I'm connected to Ron but only get his voicemail. I left a calm, detailed explanation of my experience, noting my history with the company and expressed my concerns and questioned whether I would ever use their services again. I assumed that a company could always use the work and that my call would be returned and we could discuss the install and maybe, just maybe they would compensate or credit me for this botched job but I NEVER RECEIVED A CALL BACK!! Why no call back Ron? It?s unbelievable that this is the model they operate with at any time and especially in this economy. I guess they're making so much money they don?t need my business. Hutchinson HVAC/Plumbing should thank them! On another note... prior to this install I had Rubino in for an estimate on an all new HVAC and Energy audit/improvement. I decided to wait it out another year but intended on using Rubino when the time came. The guy that came out was very nice (Doug?) and followed up with me post water heater install, probably 2 weeks after. I briefly explained my disappointment and made it a point to tell him how unprofessional it was for Ron not to call me back. In a nutshell, I told him that they probably lost a customer forever.

Excellent. Not a single complaint. these guys were great.

We were very confident in using the company after meeting MaryEllen and Joe. All the paperwork was taken care of for the clean energy loan and the rebates. The workers showed up on time and were very courteous. We were very happy with the work that was done. It wasn't until 2 days later we realized that our bedroom carpet was wet. This was Saturday morning. We called and someone came out and found that the hot water heater pipe was not tightened. The pipe was fixed and we were told that this would be reported. Monday morning I expected a call but we were the one's that called and found out that our problem was not reported. Rubino sent out Servpro to clean up. They emptied our closet floor ripped up the carpet and cut out the carpet pad. They left us with 4 fans to dry out the carpet that we had to suffer through for that day and throughout the night. It was like sleeping on a runway. Anyway servpro came back and said our carpet was dry, took the fans and left. Left us with the carpet pulled up, the baseboards removed and damaged and no carpet padding. We are talking one week before Christmas. Again we had to call. They did send someone out who replaced the missing carpet pad and put the baseboards back. But we still have the cut carpet and damage to suede boots. All of this overshadows any of the good work that was done. What is important is the customer service and this is truly missing here. They are so nonchalant as though they did what they could and that's it. We are truly disappointed in treatment that we received after the work was done. It's very hard to give out ratings. All the work seemed to be top notch except for the plumber and we understand things do happen. It would have been nice if someone felt our pain. As far as using them again, my husband says yes but not for a while. **UPDATE** We are very happy with the heating system. The hot water heater was a headache. Again, customer service is everything. Even mistakes can be smoothed over with a little caring and concern.

They were very similar to another quote, we went with another local person in our town. their quote and estimate process was very professional.

The gentleman that came out to give me the estimate was great. He was very professional and explained everything. Everybody that came out to do the work was very professional. It was a very positive experience. Their price was probably a little higher than everybody else, but I paid for a good service provider. I would rate them highly and would go back to them in a heartbeat to get an estimate.

We are not very happy with the result. It doesn't cool the entire house down. One bedroom in particular stays very warm. I told them about this issue beforehand and they are now asking for more money to fix it. Prior to this new installation they had been very good at service on our old unit. That is why we chose them for the install.

. They are excellent. I got referred to them through the South Jersey Gas because they are the authorized provider and they have the certification to do it through the State of New Jersey. . They run one of the programmes in conjunction with the State of New Jersey. They gave me a number referrals and I just picked this particular place because the way it worked. I picked one of their providers. I did not have to pay for the energy audit. They happened to be very nice people. It is family owned people. They are very good. Since it is family owned Mr. Bovio has his sons working for him and they are pretty tight and everybody works well with one another. They are pretty knowledgeable. Mr Bovio’s son Brian Bovio does all the energy auditing. He is college educated and he has been through all these programmes to do these energy audits. My particular cost is $11,000. However the cost of the system was much more and the State subsided part of the cost. My total outlay was $11000. It was a conversion from oil heat to gas heat and central air. They are very attentive. I had to call them for a problem ones as it was being installed and they came right away. Since they know that the State has subsidised they charge a higher price. I would use them in the future.

They made sure everything was the way it was supposed to be and checked everything once they were done. I was able to get the government’s tax credit for this and my energy bills are now half what they were. They were very neat about themselves, I couldn’t have asked for a better group of guys. They were very pleasant and explained everything they were doing. I have no complaints.

Overall we are very happy with the end result and were very impressed and pleased with Rubino's attentiveness and professionalism from our first meeting to the final walk-through. The installation was clean and professionally done and included some new outside penetrations. We had other prices that were lower, but when you combined the tax incentives, rebates, etc. with the overall sense of comfort we got by dealing with Rubino (Maryellen, especially) - it just made sense to go with them. Another reason we went with them is because they have been servicing our old equipment for years and they are always punctual and professional and they will be servicing the new equipment, too.

There was nothing that stood out about them since it was just a typical service. We had to get the air conditioner fixed again later. I found out about the company when I did a search on the internet. I wouldn?t use their services again in the future since I found someone else.

We can usually get someone out to help us out pretty quickly. They are done within an hour. They never try to sell me something I don?t need. They come out and check things over regularly.

When I first contacted them I was living in a house and needed a new heater. One of them visited me and provided very personal service. It was price competitive. They are very prompt when called. Very nice people I've used them ever since. I just purchased a service contract from them for 160.50 for heating and a/c. for the year.

The initial meetings went fairly well, as did the contracts, delivery, workmanship, and installation. My problem was in getting them to submit my $800 in rebates and paperwork for the extended service contract which I paid for. I was told these things could take several months, but I assumed that the delay would be from the people processing rebates and NOT because Bovio's didn't submit them, even though I called often and was given promises and much incorrect information. They deny this, but their office staff (mostly the owner's wife) admits she does not have enough time in the day to get things done, and I have detailed notes of every call. She even hung up on me once! Nothing happened until I entered a complaint to the BBB after finding they had about 50 backlogged rebates, THEN things got done. I've been waiting for money 7 months now. I wish I had room for more details. My feeling is if anything happens to their (one) main office worker, this company is in serious trouble.

RUBINO IS A GREAT COMPANY TO WORK WITH. THEY ARE PROMPT, COURTEOUS, AND KNOWLEDGEABLE. THEIR STAFF IS ALWAYS PLEASANT, AND ANSWER ANY QUESTIONS I MAY HAVE. THEY EVEN OFFER SUGGESTIONS.