Tyent USA LLC

After paying about $100 in shipping and being ignored several times I wrote the FTC a letter. Updated 8/2/12: I?m requesting a full refund from Tyent that I?m entitled to according to the letter I received from the Federal Trade Commission. I no longer want to be a Tyent customer. I purchased a Tyent 7070 with a 5 year warranty. It started leaking about a year later. After numerous calls and a letter I received a replacement unit, but then had difficulty getting replacement filters, resulting down time while trying filters. In November 2011 the replacement unit started leaking, resulting in more down time. My requests for a shipping label to return it were ignored. I paid the postage myself, returned it twice, total shipping about $130.00. Both times the unit was returned still leaking. I paid $1995.00 plus return shipping. I contacted Angie?s List and sent the Federal Trade Commission all the documents. Someone from Tyent told Angie?s List I owed Tyent $1254.84. NOT TRUE. Attached is a statement that I paid this in full. When I received a notice from Highland Credit that owed Tyent money I called and explained I was on auto pay. Highland said it was a Tyent bookkeeping error, and not to worry, it wouldn?t affect my credit. I paid the money to Highland, in full, AND in advance of the due date. (See statement from Highland). The letter I received from the Federal Trade Commission states that after two attempts to get a replacement, I have a right to a full refund of $1995.00 and to be reimbursed for the postage of $124.23, (and any additional expenses I incur trying to get this resolved). Please send a check for $2,119.23 and a prepaid return label so I can return the unit, and notify FTC.