Impact Landscapes, LLC

The landscaping was sloppy, the paver patio was a disaster. The owner, Joe, came out for about 15 minutes, did a quick inspection, then sent us an estimate. We hired him, then he proceeded to send two guys out who tried to figure out how to install two sets of steps for two weeks. The project was only supposed to take a week. Eventually we get Joe on the phone and he tells us he can only complete the job safely after a big change order, so we fired him. Completely unprofessional.

After the project had already taken twice as much time as was in the contract, we were told that to have the project done well, addressing their own team's aesthetic and safety concerns, we would have to pay them more money. The owner admitted he had spent just 10 minutes on his initial assessment of the project and did not notice that our doors were at different heights, which is something that is completely obvious with the naked eye. Unfortunately, he was unwilling to account for his own mistakes. If we wanted to complete the project at the quoted price we would've had to keep the chipped pavers that looked unappealing and unsafe that were used to build the steps, and also leave a dangerous large hole between the two sets of steps. They also snapped one of our cables and left it taped to our house and removed decorative stones of ours from our property that were around two trees we had removed without our consent. Needless to say, we parted ways and now have to hire someone else to clean up the mess that was left behind. In the meantime we are unable to use our backdoors and backyard after already having it out of commission for weeks.