Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Geek Squad - Best Buy

Computer Repair, Appliance Sales and Installation, Computer Sales,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.413 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
8%
3
23%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 1-13 of 13 reviews

Joseph R.
12/2016
5.0
computer repair
  + -1 more
They are very good and attentive to your needs when you call up the 800 number or bring your computer to the Geek Squad office.
Description of Work: PC Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rita G.
05/2013
1.0
computer repair
  + -1 more
They were rude on the phone. They couldn't help me for a week and a half. They said it would be $500 extra for something to be expedited.
Description of Work: I called Geek Squad to fix my computer.

Rating CategoryRating out of 5
professionalism
1.0


Christine & Martha B.
08/2012
5.0
appliance sales
  + -1 more
My experience was very good. They put it in our vehicle for us as well and we installed it ourselves.
Description of Work: I purchased a small 12000 unit A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$368

PAT P.
07/2007
3.0
computer repair
  + -1 more
My experience with Best Buy was okay. I will tell you I would use them to purchase small items or computer parts but I would never use them to buy a large computer system. They are not knowledgeable enough in my opinion. They also charge way too much. The sales team is okay.
Description of Work: I bought my fax/printer/scanner/copier that is Epson from Best Buy.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

RICHARD R.
07/2007
5.0
appliance sales
  + -1 more
I have no complaints with the sales department at this store. I think the people go out of their way to help you if you need it. I think the prices are pretty standard in terms of what you ask. I think that the appliance we bought has held up fine to date so that leaves me having no outstanding complaints with this company at this point in time.
Description of Work: We bought our washer from this company. It is one of those where you load the clothes through the top of the unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

LEON S.
07/2007
5.0
appliance sales
  + -1 more
Best Buy is a large business. They do have a good selection of appliances however. They run sales that are not going to be as good as some other places, but the sales people know what they are talking about. The prices are in line with what other companies are asking and I made out pretty well getting an appliance through them.
Description of Work: I purchased my last oven and range from Best Buy. I really cannot remember what I paid, but it would be safe to say I paid around or about a thousand dollars. I did not get a warranty on these items from Best Buy. I got those on my own elsewhere.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

WALTER W.
07/2007
3.0
computer sales
  + -1 more
Best Buy is a company I will not use again to buy a computer. They do not have great customer service and they blow you off. You buy from them and then they seem like they want to get rid of you. They also do not have the greatest policies in general if you ask me.
Description of Work: Best Buy sold me my last HP computer with a printer, monitor and speakers

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$1,000

RITA S.
02/2007
5.0
computer repair
  + -1 more
They tell the temperature, they rotate, and they come with remote control. If it falls over it will automatically turn off so it doesn't cause a fire. Best Buy provided excellent customer service and gave me suggestions outside the box.
Description of Work: I purchased two Accutemp heater fans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro
$100

01/2006
5.0
computer repair
  + -1 more
THEY CAME IN AND SAT DOWN AND GOT TO WORK. THEY WERE VERY KNOWLEDGEABLE ABOUT WHAT THEY WERE DOING AND WERE VERY GOOD. THEY GOT IT ALL FIXED IN A VERY TIMELY MANNER. I WAS VERY HAPPY AND SATISFIED WITH THEIR SERVICES.
Description of Work: GOT RID OF TWO COMPUTER VIRUS'

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

LOUISE Y.
01/2006
5.0
computer repair
  + -1 more
THIS COMPANY DID A GREAT JOB WITH MY COMPUTER. I AM HAPPY I USED THIS COMPANY. THE COMPUTER HAS BEEN WORKING A LOT BETTER SINCE IT HAS BEEN UPGRADED.
Description of Work: UPGRADED/REPAIR THE MODEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

01/2006
4.0
computer repair
  + -1 more
IT IS FAIR BECAUSE I EXPECTED TO PAY A LOT LESS, AND HE CHARGED MUCH MORE WITHOUT EXPLAINING THAT IT WAS GOING TO BE MUCH MORE. THE PEOPLE WERE NOT VERY PROFESSIONAL.
Description of Work: THEY DID SOME ROUTING.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

12/2005
3.0
computer repair
  + -1 more
THEY WOULDN'T GIVE ME A PRICE QUOTE OVER THE PHONE, SO WE HAD TO TAKE IT TO THEM TO GET AN ESTIMATE AND SINCE IT WAS ALREADY THERE, WE HAD THEM FIX IT. I THOUGHT THEY WERE EXPENSIVE, BUT OUR COMPUTER IS FIXED AND NOTHING HAS GONE WRONG WITH IT SINCE.
Description of Work: OUR COMPUTER WASN'T WORKING RIGHT, SO WE TOOK IT TO THEM AND THEY FIXED IT. I THINK WE JUST HAD A VIRUS THAT THEY REMOVED.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$350

SALVATORE L.
06/2005
5.0
computer repair
  + -1 more
BEST BUY'S SERVICE TECHNICIANS WERE VERY HELPFUL AND FRIENDLY. MY COMPUTER WAS FIXED AND READY FOR ME TO PICK UP ON THE DATE AS PROMISED. ALSO GAVE ME A FOLLOW-UP CALL THE NEXT DAY TO SEE IF EVERYTHING WAS GOOD.
Description of Work: COMPUTER POWER SUPPLY WAS REPLACED,ALSO INSTALLED A NEW VIDEO CARD. PAID FOR CLEANING/REMOVAL OF FOREIGN MATTER IMPACTING FUNCTIONALITY OF COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$121.87

    Contact information

    925 PATERSON PLANK RD, Secaucus, NJ 07094

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Appliance Sales and Installation,
    Computer Sales,
    TV Sales,
    TV Repair,
    Stereo and Home Theater Systems,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.4 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Contact information

    925 PATERSON PLANK RD, Secaucus, NJ 07094

    www.geeksquad.com/repair