Essex Replacement Door & Window Co Inc

This is an update to my 10/8/2021 review. Today Dennis Jr. contacted me and apologized for not showing up at the scheduled time/day last week. He came to my house this afternoon and fixed the door. Thank you Dennis for resolving the problem!

Terrible. Lies, mistakes wound up delaying my project. Never again!

Chose this company to install a storm door. Scheduled an appointment for estimate and measurements. Door ordered and installed earlier than expected. Company is professional, responsive, impressive, and address all concerns. Very pleased with their work.

I made an appointment for today for someone to come over to my house. He never called me, e-mailed me or texted. HE NEVER SHOWED UP! I have been waiting all of this time for him to come. Our appointment was 10/06/2020 @ 11:00-1200 noon. If he could not make it, why didn't he just contact me & let me know that he couldn't make it. If this is the type of people Angie's list hires, i don't even want to use Angie's list!

The job proceeded very well overall. Dennis and his team were very professional and thorough. I have an 80-year-old house where no repair/replace/upgrade job ever goes quite as planned and often it's not clear just how extensive the repairs need to be until the works gets started and the old fixtures come out. Dennis and his crew understood that they were working on an old house and adapted very well to the extra work required to finish the job the right way and with superior craftsmanship. The new doors and windows look outstanding and are a big improvement over what I used to have.

Everything went great. Dennis Panza is a true professional. He won't try to sell you anything you don't need, and uses only the very best replacement doors available. He took the time to go over options that were best for our situation. He is a genuinely nice person who stands behind his product and workmanship. On that note, our installer was Carlos who has over thirty years of experience and it showed in the outstanding job he did on both doors. Stop looking and gathering quotations from other companies. This is the one you want to hire. Highly recommend.

It was only a matter of time before I ran into bogus reviews. Last week I called and spoke to Dennis Jr about doing a pocket door repair. We scheduled an appt for Dennis Sr to come to my house and give an estimate. We scheduled a time of 6:30-7:00 on Monday 6/11. I rushed home, I have an hour and 45 minute commute, only to have no one show up, no call to explain or reschedule or any email. I called Dennis on Monday then again on Tuesday and Wednesday. Only to never hear back. So buyer beware. Just another unreliable contractor.

Right from the beginning it was a pleasurable experience. Dennis, who is the sales rep , I think is one of the owners, was very easy to talk to and very knowledgeable about his products. He helped us to make our decision on what would work best for us and went out of his way to ensure to my wife that she made a good choice on the door color she choose. The installer that did the work was extremely careful and did an excellent job on the installation. He was always punctual and very caring in his preparation , completion and look of the work performed.

It went very well. The installer was not feeling well and was a little distant and rude. I wish he was nicer since I basically paid $375 for installation and labor minus the door price of $525. Everything else revolving around the owner was very positive and I would recommend Dennis as he is honest and is looking out for the best interest of you price wise.

I was very pleased. The owner, Dennis, personally came to measure for the job. The windows were ready when promised. The installers did a very professional job and cleaned up afterward.

Doors are heavy, solid and fit perfectly into the framing. Chose solid color for the exterior and "wood grain" look for the interior. Finishes are beautiful and warrantied. Will no longer need to sand and paint my exterior doors every two years. Perfect installation done by Essex's crew. Researched 5 retailers before making a decision. Essex beat the competition for comparable quality doors. I am very glad I acted on the excellent reviews Essex received on this site from other buyers.

Dennis was great to work with when ordering and Carlos did an amazing job on the install. Highly recommend working with them again.

Was provided a fair quote for the repair, and didn't try selling replacement windows which would have been expensive for us and it wasn't needed. Family owned, friendly people.

Dennis was accomodating and empathetic. Moreover, when he realized that the manufacturer could not come through, he took it upon himself to make sure my home and future business was secure.

The fact that they haven't broken, they're fine. The price is what I really just liked about them. I haven't had any issues with them.

I used them again because of price and quality.

I have used them multiple times and always for windows. The price stood out to me most of all. To improve they could give better timelines on when the product will be ready. I ordered the window and I was told a couple of weeks but it took a while for me to get the window in. That is usually the case when I have dealt with them. Sometimes they take a little long in getting the product ready.

I have had probably 4 jobs with them. Quality work. For this job, the price was good.

They came for an evaluation and to take measures for the new door to be installed. They always got there on time. To get the door I selected (basic model) I had to wait 1 month but other than that the service was excellent. A little pricy

Dennis was quite knowledgeable about doors and helped us select the right one for us. We waited a few weeks longer than the time frame indicated but it was worth the wait. The technician not only widened the doorway expertly but he also moved the light switch and the garage door opener switch. (I must mention that the light switch wasn't working but he fixed it.) It was all done without any mess whatsoever left behind. Where we used to have a draft under this door, there is now none! It is air tight. I highly recommend Essex Door!

We have worked with Dennis a few times now, and have been thoroughly impressed each time. We've now had two custom wood doors and one custom wood window installed. The materials he uses are top notch and his team is highly skilled, but what stands out the most is the exceptional level of service that Dennis provides. We had a minor issue with one of our doorknobs due to a faulty part. Even though it was six months after the installation, Dennis ordered us a replacement part and promptly came by to fix the issue. We'll definitely continue to be repeat customers and will highly recommend to our friends in the neighborhood.

Both Dennis and Dennis Jr. were very fair and provided excellent customer service. We had some issues with their workers not cleaning up before they would leave, they tore the alarm system out before asking us, they chipped some paint, and were very dismissive in conversation with us. Their work was done very good and when it was brought to the attention of Dennis and Dennis Jr. they both came out right away and checked in on the alarm system, painted where it was needed and did a fair amount of additional work to make everything right. They also had a master carpenter come out to make sure everything was right. The owners were very professional and addressed all issues we did have until we were satisfied.

Dealing with Dennis was truly a pleasure... a true gentleman. We needed to replace our front door and it took us quite a while to decide upon a style and brand. We received estimates from several companies, and while most of the other companies were also professional and cost competitive, we were very happy when we could give the job to Essex. Our door replacement had some additional issues and Dennis and his installer (thank you again, Carlos), helped us resolve them, and our front door area now looks great!

Dennis and his installer Carlos were excellent to work with and we are very happy with the installation of our front door and sidelights. Dennis is extremely knowledgeable and a professional and quickly resolved the minor issues that we had with our door. He is also a very nice and pleasant person to work with. His installer Carlos was wonderful and worked very hard installing our door. My husband and I are very happy with the work done by Essex Replacement Door and we will definitely use them again in the future.

Had a really good experience with Dennis. Customer service has been fantastic. Keep up the good work!