EKB Kitchen & Bath Remodelers

Really Bad!!

Very well done

First they gutted the bathroom, and to avoid a mess in the rest of the house, rigged up a chute from the bedroom window to the dump truck below. That took less than a day. Then they tiled the floor and shower area. Next the cabinets were installed. This is a big bathroom so there were a lot of cabinets, including a custom corner upper cabinets with hidden lights over the two sinks. Then new shower doors were installed, and I have a gorgeous bathroom!

The majority of the work was done while I was in Fla.! It was so nice to miss the mess, and come home to a new house! Frank is the best, always has great ideas, and his experience and expertise are invaluable when doing a job of this size. Together we planned the job completely before I left for Fla. He was in contact with me every day with updates, so I was always aware of any problems (there really weren't any) or questions that I needed to answer. While their prices are not always the cheapest, the Economy in their name comes from the fact that you get the most for your money with them.

They removed the old floor and toilet. I was planning on keeping the existing vanity, so they carefully removed it. Next they installed new ceramic tile floor and grouted. Then reinstalled my vanity, installed granite counter top and sink, new toilet, and shower doors. All this was done in just three days! The bathroom looks like new! The tub and tile around the tub was never really used, so I kept it.

They very were very nice and professional.

Very professional and knowledgeable but expensive -- went with another contractor because of price and time it would take.

They were on-time, professional, well qualified, and nice. They were everything that you could ask for with a contractors. I ended-up choosing another company, but there is nothing that I hold against them. If the situation were different, I would call them again.

We recently moved into a new house and the kitchen needed a lot of work - water damage in the floor, broken appliances, very dated - so we decided on a full kitchen remodel. Economy Kitchen and Bath were great through the whole process, they had great ideas for a new design, including removing the wall between the kitchen and dining room and rearranging the layout of the appliances. They had a wide enough selection of choices in cabinets/countertops that we didn't feel at all limited. They were always on time, considerate and helpful, communicated very well and kept us informed each step of the way, easy to get a hold of by phone, they cleaned up after each day, and the work was done with quality. Overall we are very happy with our new kitchen and highly recommend Economy!

Overall, the work was excellent from start to finish. Several months ago, the company renovated the kitchen and master bathroom. I said in my report that I would use them again and would recommend them to others. I didn't think that I would be using them so soon though!. Unfortunately, the March 2010 rainstorms caused water damage to my basement, including the one-half bathroom that was built in 1971 and repainted/wallpapered in late 2007. After the water damage was assessed, I called Jay, told him what happened and asked him over to take a look at the basement bathroom. Jay not only gave his thoughts on the bathroom, but provided insights and advice on taking care of the damaged basement, most of which have been implemented (including a French drain) by another company. After the French drain was installed, Jay came back in April and we focused on the bathroom design. Because I had gone through the renovation process with Jay a few months earlier, the design process was very easy and smooth. With Jay's assistance, I selected the new commode, vanity (same as upstairs, except I chose Marblux for the counter/sink) and medicine cabinet. I selected the ceramic tile for the floor, as well as the light sconces, towel bar/ring/door hook and toilet paper dispenser. All were installed by the company, including the drywall, door and frame, ceiling, molding and exhaust fan. The new bathroom looks great - more expansive, modern and clean looking! I'm very happy. Jay, as usual, did great. Working with him is a pleasure. We signed the contract on 4/29/10. Installation start date was projected to be in 6-8 weeks, between 6/15 and 6/30, and the job would take 1 - 2 weeks to complete. Well, work actually began on Wednesday 6/16 -only 1 day later than the earliest projected start date - and wrapped up on Friday 6/25 (7 workdays). very impressive! Alex also did a great job in communicating the work schedule. He called in advance to let me know what was going to happen the first week (6/16, 6/17 and 6/18), as well as the schedule for the 2nd week. Everything went smoothly; everyone came when they were supposed to. Chris and his partner, Domingo, also did a terrific job. They were very professional, polite, courteous and quiet, and always asked my permission to come upstairs and to use the upstairs bathroom. Also, they cleaned up the area daily and removed their trash. There were 3 modest glitches and don'ts, however: (1) When Jay first measured the bathroom, he advised that it was approximately 6" short of code (not enough space between the back and front walls). Jay stated that we would have to move the front wall out at least 6" to bring the room up to code, but it would be even better if we could move the front wall out 9". I told Jay I would think about it, and after thinking, agreed to make it 9". However, when the front walls were installed, they provided roughly 7" of additional space, not 9". I would have preferred 9" of additional space, but at least the bathroom now has 7" more space than before. (Once again though, as in other areas of life, I wind up with less than 9".) Jay and Chris explained that 9" would jut out too much and somewhat block the nearby laundry area. (2) When the kitchen and upstairs bathroom were renovated, the same type and size chrome handles were put on all cabinets and drawers, including the bathroom vanity doors. When meeting with Jay, to make it easy and uniform, I asked for the same chrome handles on the vanity doors, which is what the contract specified. However, chrome knobs were installed on the last day of work, not chrome handles. After thinking about it, however, I liked how the chrome knobs looked with the other bath items and finishings, and decided to retain the knobs. (3) When installing the drywall to the outside of the bathroom, the workers splattered part of the adjoining painted wall with white paste/primer. Because of that, the adjoining wall will now have to be repainted, which I wished to avoid. They should have been more careful applying the stuff.

Tom was great to work with. He was knowledgeable and had a positive attitude. Out of the 10 contractors we met with, Tom's estimate was the 2nd lowest. In the end, we went with the lowest bidder because we have previous experience working with them. However, I would not hesitate to recommend Tom to anyone. We have a very high level of confidence in him.

They are excellent. I recommended them to a friend of mine, who is also very happy with them. They are responsive and do what they say they will do. They're always on time.

Overall, the renovations were very good. I would definitely use them again and will recommend them to others. They are very professional and experts in kitchen and bathroom renovations, with excellent knowledge of products and issues homeowers confront. However, the rush to do things quickly, make the sale, complete the job and go on to other endeavors also means that details get lost or are inadvertently overlooked. The entire renovation process could have gone smoother. But they are responsive and resolved all issues and concerns that have been brought to their attention to date. The actual work began on 11/3/09 (only one day later than the projected start date when the contract was signed in early September 2009) and was completed on 1/26/10 when the building inspector signed off on the work. However, the bulk of the renovations were completed by 12/24/09 (which was within the promised 8 -10 week time frame projected for completion), but it took another 4 weeks until the 3rd week of January 2010 to complete approximately a half day of additional work due to "glitches" (e.g., lack of handles for cabinets & drawers, re-doing the overlay border between the dining room floor and kitchen floor to proper height, slope and width, and connecting the water line to the refrigerator for the ice maker and water dispenser). There appeared to be no sense of urgency to complete these final tasks. In addition, minor corrective work occurred in early February 2010 to fix two cabinet shelves - adjusting the length of one shelf to fit properly in its setting, and replacing a second shelf over the sink due to the appearance of natural wood markings, discoloration and indentations when all other laminated shelves were clean and uniform in appearance; that second shelf replaced a prior laminated shelf that was inaccurately measured and left a gap around the "box" built to enclose the water pipes at the back of the cabinet. And a replacement glass shelf for a cracked one in the bathroom medicine cabinet was ordered and replaced promptly. The proverbial glitches occurred (e.g., lack of cabinet and drawer handles, inaccurate pre-measurement of several shelves over the sink that did not fit close to the "box" enclosing the water pipes at the back of the cabinet, a cracked middle bathroom medicine cabinet shelf that was inserted and not brought to my attention, and minor scratches and gouges on the outside of some cabinets and doors). I do want to note favorably that all glitches and problems involved in the renovation and brought to the attention of the company were quickly and ultimately resolved to my satisfaction. Jay was very helpful and knowledgable in the planning and selection of the kitchen and bathroom components. This was the best and easiest part of the entire project. The bathroom was small so only one layout option was needed, but he provided 3 schematics of layout options for the kitchen. Jay guided me in the selection of the kitchen cabinet wood, style and color, and the accessories, such as the lighting, sink, faucet and soap dispenser. In the bathroom, he guided me in the selection of the bathtub, shower enclosure, commode, vanity, medicine cabinet, lighting, shower head and faucet. The design and selection process went by very smoothly and quickly. My only unfavorable comment regarding the design and selection phase is that the location and number of the kitchen cabinets and drawers should have been specified clearly on the schematics - I wound up with more lower drawers and fewer lower cabinets than I would have preferred. This was because the schematics were pencil marked with "price/unit/ordering codes" for pricing/ordering purposes rather than stating which ones were cabinets and drawers. Alex was primarily responsible for communication once the renovations began. Communication was best at the beginning of the project, particularly the gutting phase to see what initial corrective work was needed once the walls, ceilings and floors were removed. However, as the project continued and subcontractors were used, communication became less frequent and in many cases inaccurate information was conveyed to me. For example, inaccurate notification of the person coming, the service to be performed and the date and time. In one case, a worker expected to be there in thee morning called out sick, and I was not notified he was not coming until late in the afternoon. I dislike waiting around for someone to come who ultimately does not show up or arrives much later than expected. The communication process and flow of accurate information must be improved. Furthermore, there needs to be more frequent and regular oversight visits by the owners. I do not expect an owner to be on-site daily, but there needs to be regular and continuous visits to determine how work is progressing, note issues that arise and address them. Although Jay and Alex came to the home at various times to see how work was proceeding, the visits became more infrequent as the renovations progressed and subcontractors used. There should be better oversight especially when subcontractors are on the premises to prevent "cutting corners" and to make sure everything promised is being done accurately. For example, the electrician and drywall subcontractors did not fully clean up; I didn't discover until later that some workers used my basement sump pump for garbage disposal; and a worker unintentionally broke my toilet seat in the unrenovated basement bathroom. And the cabinet installer worked only one day on the project - the day before Thanksgiving - from 9am to almost 9pm on one of the most important jobs: installing the kitchen cabinets; at 8pm he asked if I knew what size handles to use because he was unaware of which ones to use and he had handles of 2 different sizes - it's not something that I knew and it was too late on a long holiday weekend for him to check and obtain the correct answer. He guessed - luckily he guessed right - but should he have been working that day or that late on such an important piece of the renovation with no one to turn to for guidance and supervision? I have to be honest: "Economy" Kitchens & Baths is a misnomer. The company is approximately 20% more expensive than comparable companies. Although they specialize in kitchens and bathrooms, for the price charged I would wish more attention would be paid to detail. Quite frankly, some of the accessories, such as the kitchen sink faucet and soap dispenser, and bathroom towel bar, towel ring and toilet paper dispenser, look and feel cheap and chintzy. like they were made in China and sold in Home Depot - those items were not top of the line or even near it, and seem out-of-place in an almost $50,000 renovated kitchen and bathroom. Also, the company neglects the little touches and things that would make a difference, such as simply putting wood putty over exposed nails and staples to cover them. Overall, I am very happy with the final result of the renovations. Almost everyone who has come into my home and has seen my new kitchen and bathroom has been impressed with the design, style and quality of the work and has given compliments on a beautiful job. That makes me feel good and reinforces my selection of this company to undertake the renovations.

I spoke with the owner and he was attentive and listened to my needs as a disabled person needing special things. He was able to solve my problems and add some extras that were on my wish list that I never thought I would be able to afford to include. He managed to work them in and stay reasonably close to budget. I am happy with what they will be providing me with.

The workers were lovely to have in the house. They were polite, they were cooperative and very considerate. One of the workers, who had slightly more experience than the others did very very good work. The others were good. He had a bit of an edge over them because he had that experience. They were all totally trustworthy. They were very willing to answer my questions as they were doing things. The inevitable problems that always arise on jobs were corrected willingly. Ours was a more complex job; it was rather large. The bathroom looks quite stunning. Pictures are available through Economy Kitchens. I would have them back. They worked well with me.

They are excellent. They were very professional. They had worked for us before and for friends. Everything was done in a timely manner. If they said they'd be here, they were here. They were great with phone calls and follow-ups. Anything I called to their attention was fixed instantly. They were very good to work with and are highly recommended. It was a big job. The bathroom looks just like a brand new bathroom and is beautiful.

Project flowed seamlessly. Once started they finished according to schedule. Workers were very professional. Office staff were always very helpful.

The owner was very helpful in creating a good work flow and providing ideas about changing the layout during the design process. Quality work was performed and when problems arose, as they inevitably do when dealing with an older house, owner was flexible in working with budget and providing solutions. The only negatives would be the communication with project manager, who seemed overwhelmed with other projects at times and caused delays in setting-up inspections. Some clarification needed as to deadlines for picking out details such as sink, faucet, handles etc. Project was supposed to take 8 - 10 weeks and took 12 weeks. Overall very happy with outcome of kitchen and bathroom.

This was one bill that I was happy to pay! Economy Kitchens & Baths stuck to the tight time line and budget. The only time lost on the job was due to building inspection delays. The quality of work was also excellent. We passed the final inspection the first time!

The men that came out to do this were very efficient. They knew just what it would take to finish the job correctly and when they were done I had beautiful cabinets in my renovated kitchen. I would recommend them to anyone and really like their website which lists specials and examples of their work.

Very good overall. Professional, customer-focused, quality work. Customer service =A. However, they promised the job would be completed in 2 1/2 weeks, but some scheduling difficulty with the contractor and plumbing inspection and the job took 1-week longer than expected.

THEY DID A VERY GOOD JOB AND WERE VERY PROFESSIONAL. THEY MADE SURE THAT WE HAD THE EXACT MATERIALS THAT WE NEEDED AND THAT EVERYTHING WAS MEASURED CORRECTLY. THE WORKERS WERE VERY FRIENDLY AND COURTEOUS. WE WOULD RECOMMEND THEM TO OTHERS.

WE WERE EXTREMELY HAPPY WITH ECONOMY KITCHENS AND BATHS. THEY DID GREAT WORK ON OUR KITCHEN, AND THEY STOOD BEHIND IT. WHEN WE HAD A PROBLEM MUCH LATER ON, ALL WE HAD TO DO WAS CALL THEM AND THEY MADE SURE TO GET THE PROBLEM FIXED.

WE WERE NOT OVERLY IMPRESSED BY THIS COMPANY. THE WORK THAT THEY DID ON OUR KITCHEN COULD HAVE BEEN BETTER, BUT THEY DID COME BACK AND HELP US FIX SOME PROBLEMS THAT CAME UP LATER. WE WOULD CONSIDER USING THEM AGAIN.

THEY ARE VERY UNDERSTANDING AND DO WHAT YOU ASK OF THEM. THEY SHOW UP AND FINISH IN A TIMELY MANNER. I AM REALLY PLEASED WITH THE OUTCOME OF BOTH ROOMS. I WOULD HIGHLY RECOMMEND THEIR SERVICE.