Penguin's In-Ground Pools

I'm rating this as OK for the great experience I had with them until Justin decided to switch to a different profession and things have gone downhill for them since. Justin was great at diagnostics, parts order and replacement of the Heat Exchanger of Pentair Hybrid heater last year. He was to then do the automation part but didn't progress much because of his decision to change career. I have been following up ever since with numerous calls and text and voice mails but no response. Finally got to talk to Larry who said they can't support me anymore as they don't have the bandwidth. Not a good experience.

I didn't actually do the repairs yet, but he called me back right away and talked me through what I needed to do before making the decision to bring someone out. Nice, professional and honest. I will definitely call them again!

Excellent service, very professional and educated me each step of the way, since I was a first time pool owner.

Justin and his crew at Penguin are excellent. Hey are extremely professional, polite, knowledgeable, and helpful. They were a breath of fresh air after a bad experience with another company. Highly recommended.

Great job. Very committed to getting it done right

Sometimes in life, you’re lucky enough to find someone who REALLY knows their business. I’m thrilled to have found Justin, Denis & the rest of the crew at Penguins Pools. They helped rebuild my 30 year old pool, and have been performing the maintenance on it since. Absolutely AMAZING team of individuals! You won’t find anyone more responsive or knowledgeable than Justin. I can call or text him any time, day or night, and he’s right on top of it. Their team worked with my landscape designer to rebuild our pool. It looks, in a word, spectacular! The amazing part though, is that I know what you can’t see. I know the work they did to install all new plumbing, equipment, bonding , structure, liner and more. These guys know their stuff and don’t cut corners. They do the job right, for a fair price, when they say they will, with a smile on their face. Call Justin. Today. There’s nobody else I’d trust my pool to!

Great job. Timely and provided recommendations for cover storage.

went well and the staff were punctual and professional. ok

I called to hire Penguin and have them come to my home for a service call. I spoke with Larry and explained the issues I was having. He offered to come out for service call but suggested I try a few DIY things first. For several days I would try something he suggested, and then then call back to speak with Larry about what, if anything, changed. Each time he would spend whatever time on the phone with me that I needed, evaluating what I told him and explaining what to do next. And at the end of each call he would insist that I call him back for an update. Eventually with his expert guidance, I found multiple sources of air leaks in the system and was able to repair them myself. It ended up being a few gasket leaks and a worn out drain plug on the motor housing, not a leak in an underground pipe or fitting that would have required ripping up a new paver pool deck we had installed last year. Not only did Larry save me the expense of a service call and tons of potential work, he taught me a bunch of new ways to diagnose and address future issues. I feel like I went to pool school and Larry was my favorite professor. The level of customer service Larry offered was absolutely outstanding. I did not actually 'hire' Penguin, but if I or anyone else I know needs a pool installation or repair service in the future, I know EXACTLY who I'll be calling. Larry alone earned Penguin a loyal customer for life and he didn't even have to get a finger dirty. My sincere gratitude to Larry and Bravo Penguin!!!!

Easy to communicate with, professional. I even booked them to re-open my pool when the weather allows. Would recommend.

It went very well. They were great. The pricing was good. They are very knowledgeable. They told me what to do and not to do.

Very professional and helpful. Went above and beyond when some issues came up with my pool covering process. Will use for spring opening

They were great - came quickly and on time. Went above and beyond to move things and dump water where it wouldn't cause problems.

Had 2 workers come and close the pool. They were quick and very efficient. They even explained what they were doing as I watched. Over all, I was very satisfied with the job. Very good deal.

unknown

Things went smoothly. Justin and Denis are very friendly and easy to deal with, recommend them!

unknown

First time I used this company. They came at the appointed time, worked efficiently but didn't rush to get to the next job. Didn't seem to mind my hovering, watching, asking questions. They made sure my heater started up, which required taking off the cover and cleaning the ignition. A much appreciated service that I didn't get from other pool opening teams. I will use them again for opening, closing and equipment repair should that be needed.

unknown

They came over and I decided to wait for them to see how they worked. They said I was first on the list and they came roughly around 8 a.m. They started by brushing my cover off, and blowing all of the leaves from around the deck away. They took my cover off, washed it, and recomended I stored it in a big trash can so mice cant eat it. They moved quickly and efficiently. I had a broken heater plug...? But the tech was able to fix it at no additional cost. I now am using them for weekly service. Although it has only been one cleaning. They hand me a weekly report, and leave my pool spotless week after week.

I contacted them in the middle of the pool season because my liner was faded. I believe the representative that came to my house was Justin. I was sceptical because he was young. However, after talking to him he suggested I enjoy the little season I had left and contact them at the end of the summer. I had did so because he seemed like he wanted to help me more so than sell me a liner. I requested him back, and he came with some liner samples and explained the process to me. About a week after (earlier then had had told me) he had notified me that my liner had came in. In the middle of the job I was worried because the pool looked like a mess and had I had a lot of rust on my walls. After they did some patch work on the bottom, applied wall foam, and installed my liner. I was very happy. It was a perfect fit, their crew was very clean and helpful.