Wolfschmidt Plumbing Heating & Cooling

My hot water heater failed while I was on vacation. I called Wolfschmidt and they immediately sent someone out to stop the leak and vacuum the water out of the basement. The next day they were there to remove the old heater and replace it with a new one. They handled the permit with the town and the the inspection confirmed a job well done. It is good to know we have a competent and responsive professional nearby to take care of our plumbing needs.

I'm sorry to say I had a horrible experience with Wolfschmidt - it really boils own to poor quality and poor communication. We called Wolfschmidt out because our drains started backing up. They did come out promptly and told us that our sewer line had collapsed in some places and needed to be replaced. They gave us a quote and we proceeded with them - however as new homeowners with zero experience dealing with sewers, we didn't realize they only quoted us for half of the job (house to sidewalk) to actually repair our sewer line. We had several other professionals come out since and every one said anyone with any experience would have known that the entire pipe needed to be replaced. The fact that Wolfschmidt did not tell us this until after they completed house to sidewalk suggests they either don't know what they were doing or were taking advantage of us. The owner actually said to me on the phone that they "always try to do the minimum work" so I do feel it was the latter. The actual experience of them doing the work they did complete was very bad. There was minimal communication and conflicting information provided at every step of the process. I spent entire days waiting for them to show up when they said they would, only to call the office and find out i was on the schedule for a completely different day. This is very problematic - customers could have lost income taking days off of work to wait for them, only for them to never show. Half the time when I did call the office no one seemed to know what was going on. Then there was the quality of the work completed. They absolutely destroyed our front yard (which every other company I've spoken with has said was completely unnecessary), did not properly fill the gaping holes they left until I repeatedly complained - which led to flooding in our basement which has never happened before. They also left a hole in our basement wall despite assuring me they would fix it, which continued to let water and dirt into our basement (pictures attached). Less that a week after they finished the job we started having the same problems. They then came back and told us the pipe under the street also needed to be replaced (which they should have told us from the start) necessitating another massive work project, which could have and should have been handled at the same time as the rest of the pipe. We had already paid them every single penny we had, they did not fix our problem, and then they had the nerve to come back and say they want $11k more to finish the job. At this point we were beyond angry. We called in several other companies for quotes, and ended up going with one of them. Having dealt with actual professionals for the rest of this pipe replacement has been a revelation, I can't believe how badly we were misled and treated by Wolfschmidt compared to this other company. The icing on the cake is that when the new company opened up everything to replace the rest of the pipe, they discovered that Wolfschmidt didn't even do the job right. They are fixing Wolfschmidt's bad work for us free of charge because they feel so bad for us. I still can't believe they robbed us of everything we had and didn't even do anything right. I honestly feel like we should be talking to lawyers but I am so mentally and physically drained from this experience I just want it to be over. Please think twice before using this company.

Could not be more pleased with the work! Tom was polite, professional and kept us informed. Wolfschmidt was out to help us in a few days (during a heat wave) when others were estimating 3-4 weeks. Big shoutout to Leslie in the office for going above and beyond with the paperwork for our state rebate. Got several estimates, but so happy we chose Wolfschmidt!

I was dreading this work as I had visions of the house needing to stop for the project. But the installer Tom was an expert from the very beginning. He and his assistant Connor came in, laid down protective coverings throughout, they explained what was being installed, the worked like clockwork. They arrived when they said they and they ended when they said they would. I would highly recommend them. A very clean installation from start to finish.

I can not say enough good things about Wolfschmidt Plumbing. Not only did they handle business quickly, they had empathy for the situation. Tim and his crew worked with me to resolve the situation with the borough, water company, engineers, and the investigation entirely. When the borough tells you that you are responsible for the plumbing under the street and the water company broke it... you want to contest/fight it. Tim stuck it out for a year until it was finally resolved and paid. Not only did he stick it out, COVID hit and the family business had to take a back seat. Tim was not just exceptional to work with through the problems, he was patient, kind, and understanding. I would recommend no other business/person for your plumbing needs.

Installation went well. No problems.

Tom arrived on time as well as taking pride in his work. He exemplified professionalism and precision because the work he did came out great! I am pleased with the work and the overall treatment I received from Wolfschmidt Plumbing. I would recommend them to my friends and anyone. Moreover, I would definitely use Wolfschmidt again! I would especially like to thank Tom, Tim and Leslie for making this experience not so stressful for us.

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They are very prompt, efficient, honest and dependable. Their prices are reasonable.

They have been very good. They are punctual and knowledgeable, and I find their pricing to be accurate. I paid them approximately $300. When I used them before, I had paid around $200.

I have used them off and on for ten years. They gave us an estimate and it was right on. It took them one day to install them and came back the next day to put in a customized duct. They are reliable, honest and I like their prices.