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Coppola Services Inc

Septic Systems, Plumbing, Excavating,

About us

Established in 1957, Coppola Services' history spans three generations. Staying in business for over fifty years requires hard work and passion. Coppola Services finds itself working in the New York, New Jersey and Connecticut areas. Our work is concentrated in the Water, Wastewater and Heavy Construction industries.

Business highlights

68 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Septic Tank, Pumping, Inspections, Repairs & Maintenance, Drain Field Restoration, High Pressure Jetting, Riser Installations, Septic Tank Replacement, Baffle & Pipe Repair, & Hauling.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

3.613 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
0%
3
0%
2
15%
1
23%


Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
4.0
responsiveness
4.5
punctuality
4.2
Showing 1-13 of 13 reviews

Kenneth B.
02/2016
2.0
plumbing, septic tank
  + 0 more
unknown
Description of Work: I used the service last year to clean out my septic tank and I was told by the technician that everything was fine with my tank. When the company came this year, two young men came and and cleaned the tank and then told me I needed a new tank and the old one was deteriorating. I explained about he previous visit and findings of the technician and the new person just reiterated that I need a new tank. Completely unacceptable. Will not use the company again.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$200

Brian L.
11/2015
5.0
septic tank
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Christian J.
08/2015
5.0
septic tank
  + -1 more
unknown
Description of Work: extremely well , very professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Mary O.
05/2015
1.0
excavators, plumbing, septic tank
  + 1 more
We originally called Coppola to pump our septic tank as we had recently bought the house. When they arrived, they were unable to find the access point and told us they would have to come back a week later with a machine and dig 3 feet down to find it. Then they would have to put in a riser so that access would be easier in the future. Not knowing any better, we agreed. When they came the next week, they told us they would arrive sometime in the morning. They did not arrive until just after 12. The guy started digging with a small backhoe between two white caps that he said indicated where the septic tank was. He dug for 3 feet, cut through our irrigation line and hit the septic tank 3 feet down but did not find the opening. He then dug in another direction finding the access point to the tank for the laundry/shower. He then dug in the opposite direction finding the access point to the septic tank which was only 3 inches under the surface of the lawn and indicated by the white cap that was visible the entire time. In other words, no need for a backhoe or a riser. Despite the mistake on their part on finding the access point, they still charged us $155 for one hour of labor. They then told us they would come the next day to pump the septic when the expectation was for them to come that same day to do the work. At that point, we hired a different company to pump the septic.
Description of Work: The charge was for an hour of labor of digging to find the septic cover.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$155

Tom D.
05/2015
5.0
septic tank
  + -1 more
I find his work to be outstanding. I've used them exclusively. I loved everything about them, their service, their professionalism and the quality of their work as well as the timeliness and responsiveness. Everything was outstanding.
Description of Work: I had a septic guy named Coppola. Every couple of years, I've used them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Anthony H.
02/2014
5.0
septic tank
  + -1 more
Louis came out and found my septic tank cap which was very difficult to find in the snow and ice. But he prevailed and did a fantastic job. After he moved rock, ice and stone to get the cap exposed, he suspected that the prior company had not really pumped me out 4 years ago based on how the cap looked. He pumped out 1000 of solids and then explained everything properly making prudent suggestions. I agreed and then had Coppola come out the next day to run Jet streams to unclog any possible lines and then put in a riser to make it easier to find the cap next time. Vinny and Jack were equally professional and excellent, making sure that the system was good to go. They explained how and when to use the ccls and made sure I was comfortable with the maintenance procedures. I will be using them again and highly recommend Coppola Services in NJ from here on in. Thanks Guys! Great work
Description of Work: I asked them to have my septic system pumped and check it for any issues that they find. They pumped it out and then jetted the lines as well as installed a rise cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Judith L.
01/2014
5.0
septic tank
  + -1 more
The service was great and the price was very reasonable. They were very caring!
Description of Work: They pumped out the tank and helped me find a plumber for another issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael M.
05/2013
5.0
septic tank
  + -1 more
We've been using Coppola Services since we've bought our home. We have them out every 2 years to pump out and inspect our septic system. Our system is 40 years old and not in the greatest shape. Coppola has always worked with us in a honest and professional manner and presented several options. Their representatives have always been knowledgeable and courteous. The reason for the higher cost of this job than normal is due to the amount of water they had to pump out of our ailing seepage pit.
Description of Work: Septic system pumpout and inspection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

AMIR I.
12/2012
1.0
septic tank
  + -1 more
Our septic tank backed up on Saturday. I Coppola and they were very responsive and showed up to pump it. They charge a little over $300, which was a fair price. Upon completing the job, the guy told me there's a problem and that they need to return, because "the lines need to be jetted" (something he explains needs to be done every few years). Being that we recently purchased the home and were not sure when that was done last, we agreed and the charged us additional $600 or so to do that - we paid and they returned Monday to jet the lines. When that was done (or so they claimed...), the guy told me there's another problem and that they need to return with a camera to check the issue. It sounded 'fishy' and I opt to call the guy who inspected the septic originally. He came, inspected the lines with the camera (at no charge) and we discovered that a) they did not even jet the lines, like they claimed and b) they were overcharging us for the jetting, if they were to do it... We ended up hiring someone else to clean the lines and will never hire these guys again!
Description of Work: Pump a septic tank and jett the lines.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$1,000

Gregory S.
11/2012
5.0
septic tank
  + -1 more
I had a problem with my septic system right after Hurricane Sandy. The septic tanks were full and on the verge of overflowing. I called my regular septic company and got no answer, I left a message. Three days later I called Coppola Services for emergency service. They sent a truck right away on Saturday afternoon. The driver pumped the tank and told me the pump was burnt out and the lines were clogged and the baffle was missing. . He reported this to the office and told me they would be out first thing Monday morning to repair everything. Monday morning everyone showed up promptly and repaired the system. The guys were really professional and quickly got everything done.. I am very happy with the company and I would recommend them to anyone needing septic service.
Description of Work: Pumped out both septic tanks approximately 2000 gallons. . Power jetted clogged septic lines. Replaced missing baffle on septic tank intake pipe.. Replaced burnt out.pump in septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

sandra H.
06/2012
2.0
septic tank
  + -1 more
Our first call was on 6/18/2012. We were told the truck would arrive approximately noon on 6/19/2012. At 3pm on 6/19 we called their office and were told the truck had one more stop with a small tank to empty before us and the driver would call when he was on his way. At 3:30 we received a call saying he was on his way. We then received a call at 5ish saying the truck broke down and they would have to reschedule for the next day, 6/20/2012. We were told the driver would be here between 8 and 10 am. At 10:45 we called and asked to speak to a manager. Someone named Dan told us that the truck was on it's way, they were finishing up their current job 20 minutes away and the driver would call when he was on his way. He seemed very unconcerned on the phone when we voiced our frustration at having been put off two days in a row (very costly for the self employed). The truck arrived finally at 11:30am 6/20. The driver was very pleasant and extremely courteous. He was efficient and had the hole dug, lid off, tank pumped and hole refilled in less than 90 minutes. This with minimal disruption to our yard or our work as we work from home. He was, however, pushing a product for the septic system which we clearly stated we were not interested in as we already had a different product we were happy with. We did wind up having more to pump out than originally thought but it cams to MUCH more than we were originally quoted. Perhaps it is because I worked for a company for 23 years that put customer service first, perhaps it's because my husband and I have an Orange County based small business for the last 30 years but, I felt with holding us up all day yesterday we should have been the first stop on their list or at least should have been visited within the time frame they gave us this morning. We are a first time customer. Your first service call with a customer can easily wind up being your ONLY service call with that customer. If this had been my customer I would have offered free shipping or a free piece or automatically given a discount the minute I had to reschedule.
Description of Work: We needed our septic tank pumped and found that the company we had used for so many years was out of business. We get our tank pumped bi-annually so our regular company had to have gone out of business withing the last 2 years. We consulted the Yellow Pages. We first called Coppola on 6/18/2012.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$451

Trish T.
07/2011
5.0
septic tank
  + -1 more
They were excellent. We had used them before. I would recommend them to other members. I would continue to use their services again in the future if needed.
Description of Work: I used the services of Coppola Services. The last time I used their services was last week. We had the septic pumped out and we also had some other work done. The price for the septic clean up was $245.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Miri S.
06/2010
1.0
excavators
  + -1 more
They charge more than anyone else in the area. He referred me to an un-licensed engineer. He told me that they stopped giving people his name 18 months ago; however, in this time frame was when they gave me this guys name (the engineer).
Description of Work: They told me that I needed a new septic system. They did the excavating analysis for the new septic system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
punctuality
3.0

$400

    Contact information

    28 Executive Pkwy, Ringwood, NJ 07456

    http://www.coppolaservices.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems,
    Plumbing,
    Excavating,
    Drain Cleaning,
    Sewer Cleaning

    FAQ

    Coppola Services Inc is currently rated 3.6 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Coppola Services Inc accepts the following forms of payment: Check,MasterCard,Visa
    No, Coppola Services Inc does not offer free project estimates.
    No, Coppola Services Inc does not offer eco-friendly accreditations.
    Yes, Coppola Services Inc offers a 5% senior discount.
    Yes, Coppola Services Inc offers emergency services.
    No, Coppola Services Inc does not offer warranties.
    Coppola Services Inc offers the following services: Residential & Commercial Septic Tank, Pumping, Inspections, Repairs & Maintenance, Drain Field Restoration, High Pressure Jetting, Riser Installations, Septic Tank Replacement, Baffle & Pipe Repair, & Hauling.

    Contact information

    28 Executive Pkwy, Ringwood, NJ 07456

    http://www.coppolaservices.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day