CLC Landscape Design

I am beyond happy with the experience I had with CLC Landscape Design. They went above and beyond, transforming my yard into my own oasis. Eric came on site and brought all the expertise and plant advise that would fit best for my yard. Once the project started he communicated with me when his team would be arriving and the status of the project that day. Once we had everything planned out, he even came back to double check to see if all the plants looked good before they got planted! He was overall super helpful, very professional, and I am beyond satisfied with the results. Thank you Eric and CLC Landscape Design team for all your hard work. Really all I could say is just WOW! I look forward to working with your team again in the future!

Robert Anderson prepared a landscaping design for us, picked some really nice plants for us, and was on hand to work with the installation team. The plants were set out to see what it would look like and made on the spot changes to the locations and in some cases even changed plants to ones that looked better or would grow better in a certain location. The installation team were very professional and their supervisor came up with some creative ways to use a large quantity of large stones that were dug up, saving us the cost of hauling them away while also enhancing the beauty of the area. There work was so impressive that we signed up for their Fine Gardening Program.

Not only did they do an incredibly poor job, they actually CAUSED drainage and erosion issues, that they have refused to make right. My impression is that they are greedy and not well organized. Stay away from CLC!

I was told projects were running 4 weeks out for a project I wanted done this fall. After waiting over a week for someone to come over I received a call from the owner confirming there would be a $2000 design fee or the appt would be cancelled. I was told if I didn't like the design I would have a nice piece of art. That should have been my first clue of a potential problem. I did sign however and gave a check based on reviews I read but 2 days later a designer called to schedule a meeting 2 weeks after that. Then it would take weeks to draw up plans taking us into the winter or spring of next year. I immediately cancelled the contract and asked that my check be returned. It was cashed instead and I now have to sue in court to have my deposit refunded. They claim a check was mailed 10 days ago and I should continue to wait. For Pony Express?? Is business that bad that a company has to steal from a potential customer? A Police report is next. Be cautioned.

Thank you for your NON-Response. You were the only company not to respond - Very UnProfessional. George 5/22/19

Let me start this review by saying I found it very hard to select a service provider for landscape design. The work is expensive and if it’s done wrong it’s very expensive and painful to fix. I have had that experience twice with other landscape design companies that did small jobs on my property so I was very discerning when looking for a company to design the patio and plantings around my newly installed swimming pool. Trying to find someone with the right combination of design ideas, and the ability to execute that design is a true leap of faith that requires you to put your trust into the provider. We interviewed 7 or 8 different companies, all of whom seemed to be able to do the job. In the end, we selected CLC Landscape Design based on multiple meetings with Rich and his team, and the feeling of trust we had in their design and their ability to execute. CLC interviewed my wife and I to understand what we liked in a design and what we were looking for in our backyard. They came back with a beautiful design that included a dry-laid bluestone patio, and a whole collection of low maintenance plantings surrounding the pool. The work was completed over a week or so and the outcome was absolutely fantastic. The CLC team turned a nightmare of a space into a resort like pool that totally blew us away. As they promised, the team showed up every day, were great to work with and made the process totally seamless. What I really want to share in this review however is what happened a few years later when we ran into a problem. When we installed our pool, the pool company was responsible for back-filling and compacting around the pool in preparation for the patio. Based on CLC’s recommendation we even waited some time before installing the patio to ensure the ground would be totally compacted. After a few years, however we still experienced settling of the patio so I reached out to CLC. CLC came out to take a look and then sent a team back to my house to reset the patio and fix the settling. Even though the issue was caused by the pool installer, CLC stood behind their work and fixed an issue they didn’t even cause. Even better is the team went above and beyond and fixed other things that were just caused by normal wear and tear. Now the patio looks brand new! There are a lot of people that you can hire for landscape design but it is very rare to find a company that stands behind their work and delivers such outstanding customer service. I want to thank the CLC team for an amazing initial design, and even more for helping me when I had an issue years later. The patio looks fantastic! If you are considering a landscape design project, large or small there is zero reason not to reach out to the CLC team. Their design was great, the execution of that design was amazing, and when I had an issue they stepped up to get it fixed. What else could you ask for in a service provider. Really great job!!!

unknown

very responsive - very professional & knowledgeable. they listened to my needs and did not try to 'upsell' me on more than i wanted. we came up with a multi-year plan that allowed me a 'fresh start' with my property without having to do everything all at once. the result was great. CLC also coordinated with other contractors ( eg; sprinkler system ) who also did a great job. very satisfied - many complements from the neighbors

I had an appointment with James of CLC, which was cancelled the day of the scheduled appointment by CLC. When I called CLC to follow up on rescheduling, I was told by the person that answered the phone that she could not reschedule and that James would contact me to reschedule. I was never contacted by James or anyone else at CLC to reschedule. Very unprofessional and I would not recommend CLC to anyone.

I recently contacted this office and told the person that answered the phone that I recently moved to the area and I was looking have weekly maintenance, add new landscaping, paver patio area and add stairs to an existing deck. I also explained to her that I was having an issue with a hot tub that was at the house and ask if they took care of hot tubs. She rudely said no I had to call an electrician and hung up on me. I called back thinking I was disconnected. So I call back and she said they don't do that and hung up again. I think she needs to go in another line of work. Maybe work where she doesn't have deal with people.

The work itself was wonderful, but the overall experience was poor due to inefficient and poor office management. Billing was done inconsistently, and multiple calls had to be made to the office to clear up discrepancies. Work was done without quoting prices, and then bills were sent covering work from multiple months.

CLC was a really good landscaper however pricing changed drastically year on year so we decided to go with another provider. Brian is very hard to get a hold off however Alex is top notch. Too bad we couldn't continue to go forward with CLC

Can not say enough great things about CLC Landscape Design! Very professional company and we will certainly continue our business in the future. Was very prompt to our initial call for an estimate. We were very late in the season in requesting a spring clean up. Rich send us a detailed and through estimate. We were provided a basic list along with any additional work. Rich was very prompt in getting back to us with any questions we had. Once we signed the contract and agreed to the services the crew showed up on Monday morning and worked all day on making our property look immaculate. Thank you to everyone involved. We now have a property that we are proud of.

The work was expertly done and all clean-up completed in a timely manner. The entire process from estimation to final clean-up was handled in a transparent, service-oriented and professional manner. We will definitely have them back in the spring to help with new landscaping needs.

It was a little hard to reach Brian, the Supervisor as he was out ill several times. We had some lawn issues - fungus which was eventually remedied. In the areas where the grass had died, they repaired it with new sod. I didn't renew my contract because I wanted to use an organic lawn service.

Work commenced one week late due to Hurricane Sandy, but this did not effect the overall project timing. We had used CLC four years prior on the installation of an above ground pool and related landscaping. All their own staff and the contractors used for decking and electrical work were exceedingly hardworking and highly professional. We were particularly pleased with their recommended coping stone and decking solution, including the cantilevered design that takes the deck just over the edge of the pool. There were no snags and work was completed on time and within budget and to a high quality. Rich Cording of CLC has worked with ourselves and neighbors over a number of years now and comes up with imaginative solutions.

Over the past year the level of service has deteriorated both in execution and responsiveness Will seriously look at other options for next season.

They came to complete the work a day before Memorial Day as agreed however didn't remove all the bushes discussed. trim any trees, and left a broken pot. When I called to complain, the owner came out and I showed him my concerns. A team came the next day and finished the work. Again, still never removed the broken pot. 3 weeks later, I have significant weeds growing up through the mulch and the pot is still there and some of the trees still have not been trimmed. They finally came to remove the pot but did not spread the mulch under the pot or pick up the broken pieces. When I emailed about the weed situation, I was told that I should expect that and they offer a weekly service to take care of that. I put a playhouse up where the sand pit was and was surprised to see the sand under the mulch - yet I was charged a disposal fee. When I received the invoice there was a disposal fee and tax included bumping the price up another $750. When I inquired I was told it's all on the contract - I guess shame on me for not reading their fine print. Bottom line - I would NOT recommend CLC to anyone. The quality of the job was not what I expected. For the amount I paid, I expected a much better job.

Given the total package of what they do, I believe they are reasonably priced. Their work is excellent, and they have a high quality of standards. They are reliable, and they are flexible with their members. We've had them work on a hill and a deck. They are a company that should meet most landscaping needs of Angie's List members.

They do excellent work for me and they take care of my whole property. I would absolutely recommend them.

Plans were drawn based on meetings we had with the Cordings of CLC. When the plans met with our satisfaction, the work began. It was quick and professional. Everything that we wanted was done according to specification. Our questions were fully answered, and phone calls were promptly returned. Everyone with whom we worked was pleasant, considerate, and professional. We could not have asked for a better experience, and we're loving our new landscaping.

They did a great job. They were very professional.

They have a lawn maintenance crew who will come out 2-3 times a month and if they spot something they will call someone else out who can make the decision to treat. They seem to be sophisticated and deliver a good service. I think they are expensive. I haven?t switched because they are very pleasant and nice to me. I think they are a good company who gives premium service at a premium price.

We paid $2000 for a multi-phased landscaping design. We worked with their landscape architect for about 6 weeks and agreed on a plan we liked very much. We then contracted CLC to execute phase A of the plan, which included grading of our sloped back lawn, lawn renovation, bed prepearation, formation of a berm and planting. The budget for the planting was $17,000. This work was performed in October 2009. Since it was already the beggining of winter, we didn't spend much time outside and couldn't examine in detail the work. As spring came along, we started questioning the quality of the planting, as many trees and plants didn't recover from the winter. The ones that did survive looked small and monotonous, with very little color and nothing like what was described in the plan. Overall, it didn't look like what we expected out of our budget. We raised the question to the owner of the company and he said that he was insulted by the fact we think we didn't get our money's worth and that it will take a couple of years until the plants will maturing. We then decided to do an inventory of the plants (including taking pictures of all plants and trees), and go to a local nursery and get a quote. It turns out that we could have bought the same plants CLC charged us $17,000 for less than $7,500 retail (both figures include 50% installation cost). When we confronted the owner on this issue, after coming up with a series of execuses, he confirmed that he used a 100% markup, and this is his standard practice. We ended up with landscaping which is nowhere close to what was decided on in the original plan and $10,000 in the owner's pocket instead of in our garden.

The workers were clean, quick and professional. I was dissatisfied with some of the subcontractors. I couldn't have been more impressed with their crew.