BSE Mechanical

This review and rating score is largely impacted by their pricing. Prices are beyond ridiculous. It took literally a total of 37 minutes according to my ring doorbell camera times from the time they pulled up to my house until they drove away. Actual time changing the part on my boiler was about 25-30 minutes and I was charged $340. They completely take advantage of their customers. They charge $145 for the service call. That is just to step in the door, nothing else at all. No evaluation of the problem or anything at all is included in that. And that is not an emergency call. This is during normal business hours. Then they charge you an absurd amount, which is a flat fee, for whatever specific part you need replaced. They charged me $175 to change a $25 zone valve head. This was NOT replacing the entire zone valve where they would have needed to drain the system, sweat the fitting to remove the old valve and put in the new one, then refill and bleed the system. This was "simply" unscrewing the head from the zone valve and screwing the new head in. I understand that it is "labor" to unscrew and screw the new part in and they certainly should be compensated for that labor, but they clearly gouge their customers on the pricing. Any decent company that cares about their customers would take into effect the actual labor being done and bill their customer's accordingly. So in the end I got charged $340 for a $25 part and 30 minutes of labor. That's means it cost me $315 for the total of 37 minutes they were at my location ($145 service call to walk in the door, nothing else + $150 labor + tax). I not only verified this pricing policy with the technician that was at my house but I also called the office and spoke to them to confirm. I have zero complaints about the physical work that was done or the person that did the work. They were friendly, knowledgeable and quickly did a great job. After reading this review make a decision for yourself on whether you would choose to do business with a company that operates like this and clearly does not value their customer's. I will mention that I have been a very long time customer of this business on large projects (ie: New house construction and additions) and while I did not expect any discounts and I am certainly willing to pay for service at a reasonable rate, I also did not expect to get taken advantage of with the pricing issue I mentioned in my review. It is sad that this is their operating model and I do not see that I will personally use them going forward unless I am left with no other option. Hopefully I provided enough detail on my experience for you to make an informed decision.

I had a new Crown boiler installed in 2007 and after 5 years it was making a rattling noise that vibrated thoughout the house via the hot water baseboard. I really never thought about it because when you put the television loud enough you can barely hear it and after awhile it basically was just white noise. Enough was enough though when it got to be unbearable (the rattling noise) when trying to go to sleep. I emailed BSE Mechanical before going to work and they had called me back when they got into the office. They were able to troubleshoot the issue over the phone and had made an appointment to come out later that day. To my dismay, they called me back to say they wouldn't be able to come that day (it was a Friday) but I didn't fret about too much because I still had heat and I had been living with the rattling noise for the last 3-5 years what's another couple of days (till they could come out the following week). Anyway they called me back to say they were concerned (about not having heat, although I had been getting heat the whole winter) and they would send a technician later in the afternoon (nice!). They were able to replace the inducer fan motor (warranted for 3 years) and do a service check on my boiler (which I never had done). They always kept me in touch with when the technician would arrive (nice gentleman too), what the issue was (inducer fan motor bearings shot), how long it would take for the installation (about an hour and a half) and the total cost. I would definitely recommend them for all my plumbing needs. And now when I hear the thermostat click on, I do not hear the boiler kick on, sweet!

unknown

They did great, neat job, found problem where last expected, in clogged roof drain. Owner came to make sure that was the problem. One of nicest companies have ever dealt with--Very best in all ways Not sure of exact date at this time

I called to schedule an appointment and because I had to turn off the water they made an appointment for the next day which was a relief. The job turned out to be tricky due to the existing plumbing but they installed a new shower valve which functions and looks great. Took the time to explain what they were doing and why. They even answered other questions regarding my plumbing and gave me some ideas about how to make things more energy efficient in the future. They were friendly and had great knowledge of the subject matter.