Prudential Van Lines

After they had my money, they changed the quote from $654 to $1396. Not only did I waste my time, but now I have to go get my money back from them.

Four items the movers packed were damaged. A one-of-a-kind cedar chest was scratched and slightly broken, an antique bench's arm was very damaged. Can be repaired but damage will always show. Other items were a large glass bowl and laundry bin. Obviously not major items, but still surprised they were broken. Of all the items we packed, we only had one broken, small framed picture Transport took 24 days. They said likely 14, then emailed me 2 days after pick-up to say items would be there in 7-10 days. After the 10 days, a person who did not identify their company or relationship to Prudential, left a message saying the moving truck was broken down in Maryland. From this point forward getting information from the company or its customer service contractor (MovingClaims.net) was miserable. I had the initiate all the phone calls to find out progress. More estimated dates were missed. Once I had direct contact with the driver communication improved. Driver did not have the proper paperwork to enter CA based on agriculture requirements. Delay while myself and another customer filed the proper paperwork. According to AG office it looked like they tried to froge the document. Estimator said he would be my primary contact - never heard from him once the move started. Estimator told me Prudential employees would be loading and unloading. The unloading and moving driver were contractors. The final price did come in very near estimate based on cubic fee. BUT between estimate and actual move we packed a huge amount more that we originally told the estimator. And we did not move 4 large pieces (woodworking saws) of equipment. Thus the estimate should have been a considerable amount over, but somehow it was not. Packing cost $1,000 which was on estimate, but should have been less based on our packing efforts and the reduction of equipment moved. No way to prove this as far as I know. Estimate was binding which means we wasted a huge amount of time packing. One general warning, after a long day of packing and loading, the Job Forman then hands me multiple detailed documents to sign. I knew an inventory was coming, but all other documents were presented too. I should have asked to see these in advance so I had a chance to read them when I was not exhausted.

They did an excellent job. They were very timely. They took very good care of my furniture, and I had nothing missing or damaged. The workers were very professional. Everything was done correctly, and I have recommended them to others.

They are great. I have used them twice now. I like their cost. They were the lowest cost, they had quoted me a rate, and it ended up costing me less than they had quoted me.

The service was excellent. There was not a scratch on any furniture. They wrapped the box springs. Some of the items were difficult to move and they did a great job. They also put all the items in a new apartment in Pennsylvania. We had no problems with them. They were called on late to do the move and they did an excellent job. They even did the move while it rained.

Three movers showed up on time and quickly got to work packing, protecting, and disassembling furniture to be loaded on the truck. They then efficiently and carefully moved the furniture pieces from the apartment to the truck. The entire process took about one hour after which they drove the truck to Fort Lee. At the high-rise building they were only delayed because the building did not put down the proper floor protection. Once they were allowed to move, two of the men loaded the freight elevator with the furniture while one unloaded it on the 23rd floor before bringing it into the co-op. Once all the furniture was on the floor they brought it in and set up each piece in the desired locations. They even moved a mattress already in the apartment onto the bed frame that they moved in. The unloading of furniture and set up also took about one hour. All furniture was in the same condition when it was delivered and the movers were all very professional. The entire job from start to finish took only 2.5 hours which gave us time to do a little unpacking after. I was originally very stressed about the move but because everything went so smoothly and in less time than estimated I was very happy and a lot more relaxed during and after.

Overall the move was Quick, the moving crew did a good job, packing and mopving the office in a safe and afficient way.

Bad: Did not assemble the furniture properly, i had to spend another 6 hours re-assemble my bed, they did not even care to tighten a screw. Lot of scratches in the furniture, some of the furniture were damaged and never been able to put them back together. Not all of the movers were responsible, sort of dont care attitude and very careless. Good: Very punctual, did not charge anything extra.

They put my belongings in storage and it took six days to get my items in my new home. I had to sleep on my floor for six days because of this. I also had to pay thousands of dollars in cash, and they charged by cubic feet. They movers were excellent, but the customer service was unsatisfactory.

We used this company to move furniture for my college grad son from our NJ home to his VA apartment. The receptionist, salesman who gave the quote and movers who packed in NJ were extremely professional, friendly and responsive. We had used this company the previous year to move my son's things to and from Stamford CT for a summer internship, and we had been pleased with their service and attitudes of the employees. However, the delivery side of this move to northern VA was highly exasperating. When we tried to obtain a delivery day/time, the salesman showed indifference through not returning our emails and calls; when we finally reached him, he actually said, and quot;I only deal with the sales end of things.and quot; The receptionist (who WAS very friendly and helpful) put us in touch with the dispatcher in operations, and we finally got a delivery day/time (four days later than we had been told by the movers in NJ). The driver in VA had no hired team to help him, no mats to protect carpets, and my son actually had to help him move the heavy furniture in. The cocktail table had a broken leg, bed headboard was scratched, and the couch upholstery was slightly damaged. The driver was gruff, intimidating and rushed my son into completing the paperwork. He was so intimidating that my son did not feel comfortable making an issue about damages; he frankly just wanted this guy out of the apartment. The people in the apartment's leasing office told my son that this moving company was known for not being responsive on the delivery side of moves.

Prudential Van Lines had a contract that clearly stated that should items be lost or damaged we would be entitled to $0.60 per pound of each item. Upon the movers' arrival to the apartment in NJ, we found severe damage to a dining room table, buffet and armoire. The canvas of a painting that was a family heirloom was ripped. My niece told the leader of the moving team (Tomer) that she would like to submit a claim for the damages. He offered her $20.00 so that she could "buy wood putty from Home Depot" and not file the claim. She insisted on submitting the claim. She filled out the form he provided and later e-mailed the office of Prudential Van Lines photographs of the damage. The staff at Prudential Van Lines informed her that they hired a Miami company to execute the move and that they would put us in touch with someone from that company to resolve the issue. (We were never informed by Prudential that they would not be executing the move and that they were hiring someone else to do the job.) My niece was later contacted by phone by a man named "Guy" from Miami, FL who offered to "send a handyman," (who he would select), to her home to make repairs. She told him this was unacceptable and would want the contract to be honored. We both contacted Prudential again and told them what happened. They told us to contact their claims department at 201-437-6900. After many uninformative, fruitless phone calls to the claims department throughout January, my niece was then told by them that it would take 120 days to review the claim. We have called the claims department innumerable times since January and have been continuously told that "the system is down" or the person who is handling the case (Mary Richards) is out of the office, unavailable, will call back, etc. My niece advised Prudential that the issue is not being resolved by the claims dept. and they referred her back to Claims. The last attempt she made with the company was May 25, 2012 and was again told that Mary Richards is unavailable. Once again, I urge Angie's List members to avoid Prudential Van Lines if they value their furniture and belongings. We have never experienced such a shameless unprofessional company prior to this experience. We have filed a complaint with the Better Business Bureau.

We hired Prudential movers to move us from Edison, NJ to Jersey City, NJ. Was a little nervous since have had negative experiences with other movers in the past. They exceeded my expectations. On time, worked efficiently, and were under budget. They were so good, that my parents will be hiring them for their own move later this month.

overall the move was quick, the moving crew did a good job, packing and moving the office in a safe and efficient way.

They moved me from New Jersey to Denver. Don't ever use them! The delivery date was 2 weeks late, the cost increased by 40%, and they were rude. They were also unethical and incompetent. The only thing that could have made the damage to my furniture any worse, was if they had set the truck on fire. I will never use them again, nor will I recommend them.

I hired Prudential Van Lines to move contents of a storage attic from NJ to Florida. One of the selling points I was told that they are a moving company and not a broker. Their quoted price was in the middle between suspiciously cheap and A-rated carriers. Because the movers could not come on a Sunday, I agreed to 1-4pm window on a Saturday, with the understanding that they will make an effort to come closer to 4pm. I got a call on a Saturday saying that the movers will be there at 11am - way too early; I had to and quot;fightand quot; to get them there at 1pm, and was told I would have to pay hourly rate for any time they are not busy. Make sure you agree only to the time that you know you will be ready. The 3 movers were courteous and helped me to tape the boxes. Two big issues: - I was told to pack the paintings and mirrors, but nothing about necessarily putting htem into boxes. The movers would not take anything that was not boxed. I had to pay $80 for a couple of large boxes to hold the pictures. - Since I had more boxes that I had requested a quote for, I knew I would pay more, but the lead mover, Oscar, justified the additional money by saying that I have 111 items, whereas when the items were delivered, I realized that he started his count with item number 31, and I actually had fewer items than I thought. The target delivery date was a Saturday as well. I got a call on Monday or Tuesday morning saying that the items were about to be loaded and that they should be at the destination on Friday or Saturday. Then on Wednesday morning I got a call from the driver of the truck saying that he will be at my house on Wednesdary morning at 8am. Not a pleasant surprise. The delivery 18-wheeler had two movers. The first thing they did was demand payment for the 2nd floor delivery, although my original quote already contained that. While Prudential Van Lines may be an actual moving company, the company that delivered my items was another carrier. They did not want to hear about the prior arrangement, justifying it that my stairwell had a turn and was 16 steps, not their maximum 14. I was never asked about the number of steps by the sales person. We had been going back and forth, getting Prudential and the delivery company people on the phone. Finally, the delivery company's manager agreed to reimburse the movers for the work. Overall, my items got where they needed to, but it was not a pleasant experience overall.

Movers showed up within 30 minutes of estimated time. The truck was loaded quickly and efficiently. After a driving nterval of about 1 hour, the truck parked close to the new apartment and the helpers unloaded it. All trash and excess boxes were removed. The whole thing went much faster than expected.

They did everything they promised, and there were no hidden cost. They were extremely professional and did a great job all together.

From start to finish, the company met or exceeded my expectations. Erika the customer service representative and coordinator was excellent in providing a detailed quote and arranging the logistics of the move. Enrique was one of 3 men who executed the move on-site for me. The movers arrived early and they worked fast. I did not incur any broken items. At the storage facility, they did a nice job squeezing-in all of my personal items and furniture into a tight storage space. The final cost was exactly as was laid out prior to the move overt the phone by the customer service rep. Everything was completed within a reasonable amount of time. I was especially pleased with the customer service provided by Erika and Enrique. The movers were friendly. I would use Prudential Van Lines again.

The men were fine and they worked hard - but the main problem was that the truck was too small. The driver said so as soon as he saw our home. But, he thought he'd be able to do it until afternoon when it became obvious that it wasn't going to work. So, the move took all day - 12 hours!- because they were trying to squeeze every inch out of the truck. At first, we tried to ferry it in our cars, but soon realized that we would have to rent another truck. We spent another entire day (10 hours) getting all the dregs of our home onto a Uhaul. It was a hot weekend, and it was very difficult to pack a truck with lots of irregular things - the furniture having gone on the truck. By the end, we were both exhausted and my husband had injured his back enough that he couldn't go to work on Monday-and he is no wuss! In addition, the driver informed us that all the outdoor equipment had to be empty of gas and that we needed to pay in cash or pay a 5% fee to use credit (though the driver wasn't sure he even had a credit slip on him)! It would have been handy to know both of those details before the actual move - it added layers of stress we didn't need - it was 103 degrees that day! I had done all I could to make sure that the company had a good idea of how much stuff we had to move. I asked for a home estimate and was told that your sales representative was on vacation and that through years of experience - Jay "knew" what it took to move a 4 bedroom home without seeing it. I called and listed out big items, that we had a shed, and a finished basement - but I got the feeling he didn't want to hear all I wanted to tell him. I called a week after the move to tell him how dissatisfied we were and asked them to at least refund us the cost of renting the second truck ($200). I got back an email that laid all the blame on me, why didn't I call so they could send another truck, why did I wait to complain, erroneously claiming that I had been told about the credit policy and the gas, and that I must not have communicated how much stuff I had correctly! I'm sorry, but I think that is why you hire a professional mover - which this company is not. I asked them to send an estimator and they would not, their driver should have called in when he thought he couldn't do it, they should have be honest and up front about their credit policy, and they should have said mea culpa and not put the blame on me.

Overall, they did a satisfactory job but definitely left room for improvement. The movers arrived late-they did call to inform me of this, but I was not happy about waiting an extra couple hours since the move time was set up in advance. Once they arrived, they did work quickly with the exception of one of the 3 workers. Prudential brags that they use only permanent employees, however this didn't seem like the case. I believe the "head" mover was a regular employee, but one of them definitely was not. He didn't speak English and needed supervision and instruction on how to pack delicate items. He was clearly inexperienced. Other than that, the crew was relatively efficient. I did have to caution one of the crew to be careful with my shoes and a printer as he was handling them roughly and dropped several dress shoes on the ground. They also used the bathroom several times without asking first and left the toilet seat up! As the move progressed, my confidence level did increase. When they were unpacking the truck, they were very helpful and patient in moving furniture and placing boxes in the appropriate rooms. The crew did work very hard and were responsive and pleasant. After somewhat of a shaky start, I was satisfied with the work and the price.

They told me that I will be billed on an hourly rate for the work that was performed. The men arrived to perform the work. They wanted payment immediately upfront which implied to me that they didn’t keep track of the number of hours that they spent. They had a price quoted on the paper, subtracted the deposit that I had previously paid and charged me the difference. They had deceptive billing practices. They arrived and wanted the payment in cash. They wanted to charge me a 5% surcharge if I wanted to use my credit card. They never warned me about this and I didn’t have the total amount of payment in cash on hand. I didn’t have the cash on hand and I didn’t want to pay using my credit with surcharge. The person tried to turn the truck around and bring my household good back. I called them the day before to confirm what I needed to do and when they were going to arrive. They never told me anything. The total charge was greater than the number of men and the hours they worked. They took one of my items from the house and placed it at the end of the driveway on a pile of snow with salt in it. It looked like discarded trash. A person who was driving nearby came to pick it up because they thought it was being thrown out. I had to run out and stop that person. I asked them for the cost to clean the upholstery of my sofa, he told me to file a claim with their claims department.

Every person I met that worked with them was fantastic. They were very professional, and did a great job packing everything up. Pete is who I spoke with on the phone, and he was such a nice person. He provided me reminders of when my shipping date was. There were some unexpected extra charges at the end of service, but they weren't too bad.

Prudential was great. They packed up everything that was requested of them. The only problem we had was that they had transfered my load to another company. Then that company delivered all my furniture in boxes. Some of the boxer were beat up a little bit. That was the only problem. A few things were broken but I do not blame it on them, because it was due to how the items were packed.

The movers arrived on time. They were very well organized. They arrived to the destination address on time, unpacked, unrolled carpets and did arrange things the way we wanted. They were careful and courteous.

Krystle was my moving coordinator. She delivered the estimate, took down a list of the items, and kept track of the crew. The movers arrived at 1:30 PM, as scheduled, and the move was complete by 4:30 PM, as estimated. The foreman was Ricky (Enrique?), and he kept the other two guys moving. Nothing was damaged, and the items were placed exactly as I requested. Moving is usually such a hassle, but these people made it easy and stress-free.