Let me start by saying what a nice and kind woman [member name removed] was, when we first started the job. We agreed to do a partial remodel, that would include removing the old tub and tile in the tub/shower area only, re-install tile walls. The existing perimeter of the room, had tile on it. As a cost saving idea, we were leaving that tile in place, and install a wood wainscoting adjacent to the wall. I have done this a few times and it looks great! The customer wanted to keep the existing cabinet, and leave the existing floor. We signed a simple contact, After the start of the walls, [member name removed] said she hated the wallboard, and wanted a price to continue the new wall tile, and replace with new tile. I then stopped the job, and gave her the price to remove that tile around the perimeter of the room, up to 4 ft, new cement board, and more tile. She said that she wanted to move ahead with the work. That is when I wrote a new invoice, including the new work, and crediting all payments made. Obviously, any major change like this, would mean that this work would not be done in the original estimate of a weeks time. She was aware of this. Change of contract was made, signature given. [member name removed] had requested that I not be there for the second week of work, because she had company, then she hurt her back. I started back that next week, then she said that she wanted a price to go all the way to the ceiling throughout the entire bathroom. So I needed to make sure that I can still get that same tile, and give her a new price for more tile, labor and materials. She agreed. She also agreed to replacing the cabinet, I gave her a price to install a new vanity, and she was responsible to pick it out and provide the cabinet and fixtures. I also told her that we need to do the floor, and I would be happy to install that free of charge, if she just covered materials. Change of contract was made, signature was supposed to be given, but she never returned the paperwork. She did leave a voice mail, saying to move ahead with the work. Then [member name removed] got a stomach bug, that kept me out an additional 3 days. Upon returning, after a snow storm, [member name removed] was extremely angry that the job was taking so long. I explained the changes we made, and that the time she needed me away also slowed us down. She couldn't be reasoned with from that point forward. I worked day and night to wrap up the job. I kept asking her for the cabinet , to finish the job, and that is when she said that I should pay at least 50% of the cost because I ruined her other cabinet. I reminded her that she told me to throw it out, but she could not be reasoned with. The job was done, and she wouldn't provide a cabinet for me. So I reinstalled her old cabinet, and fixed the part that she said I ruined. The toe kick, that had old water damage, is what she was referring to. I made it look better than the day I got there. [member name removed], then "threw me off the job", of course the day the job was finished. I told her that the balance was due, and she told me she was withholding the balance of $1,500. I have been kind and patient with this customer, but she knew what she was doing. [member name removed] never planned on paying me everything, from day one. She got her full bathroom remodel for a fraction of the cost. Being threatened my her family was a nice touch also. I have never been anything other than kind and professional with this customer, and to be treated the way they treated me, was wrong on many levels. I have never been screamed at, and have someone try to belittle me that way. I take a lot of pride in my relationships with my customers, but she couldn't be dealt with.. I will be perusing the balance from [member name removed]. Thank you, Justin Chernick