SAMSUNG ELECTRONICS AMERICA INC

After delivery, within a few months while still under warranty, strange noises began to come from the unit and the ice maker failed. Samsung send someone out to repair it. 1 month after the warrant expired, the same sounds occurred and the ice maker failed, again. Samsung charged us for the service call and a new ice maker. Months later the same thing happend again, and Samsung charged us for a service call, and a new ice maker, as well as additional parts including a control board and a fan motor. Months later again.... Samsung, finally deemed the unit "unrepairable" and offered to give us less about 20% of what our total cost was to date for the product that we had less than 9 months of effective use of. The issue was never properly identified when the unit was under warranty and therefore increased our costs and aggravation level while extendign the period of time that we had to deal with thier faulty product. The kicker was that in order to collect the money they offered, we would have to first replace the refrigerator, cut the cord on it after replacing it, send them a picture of the cut cord with the tag off of it, and incur an additional cost to have the unit disposed of.

They gave us a phone number to a repair man, because the warranty was expired. The fridge kept breaking. So then we thought there was just a problem with the fridge and nobody from samsung would return our phone calls regarding the situation. I tried to get a hold of samsung for six weeks with a broken fridge. They assured us at the call center that somebody higher up would get back to us. It wasn't that big of a deal with the fridge, the problem was that they didn't care about helping us out. They never returned any of our phone calls. Our fridge was only a year and a half old and they wouldn't do anything. Consequently, I will never buy a samsung product ever again. I am very unhappy with their product and especially their service.