HAMILTON JEWELERS

It went extremely well. First some background. These rings were purchased from the Hamilton store in Lawrenceville, NJ These people have been in business over 100 years and have an excellent reputation. The Lawrenceville store has since been closed and the closest store is in Princeton, NJ. We now live in Milwaukee; and on our trips to the East Coast we stop in the store where they clean and inspect the rings for free. As mentioned earlier, three diamonds were loose in the setting. This repair would normally have taken 10 days to 2 weeks. But since we were not able to stay but 3 more days, Hamilton agreed to complete the work by "closing time" (5PM) on Sat 9-6-14. On Saturday, we arrived early at 4:15PM and the work was completed. The ring was sparkling clean and beautifully polished. But there's more. Hamilton's service is "over the top". Now, the engagement ring (that did not require repair) although clean, looked dull next to the wedding ring. But at our request, they polished the engagement ring on the spot and at no additional charge. The two rings now look beautiful together. We were on our way in less than 30 minutes. We gave them a "C" on professionalism only because of an annoying practice of theirs to quiz customers as to how much they paid for their jewelry. And this quiz is conducted within earshot of the public. They need to devise a better way to get this information. Plus we don't understand why they need it. In any case, because of their "over the top" service our respect for them has been renewed. We give them an "A". They earned it.

I thought they were terrific. I liked everything. They were prompt, polite, gave me everything in writing and the charges we not too much.