Geek Squad - Best Buy

They were great. They were neat, put coverage over their shoes, and professional people.

They delivered my new washer and dryer on July 7th. They started to install and found a plumbing problem. I had the plumbing problem fixed and they came back out on July 14th. They showed up an hour late outside of their window and when they unpacked there was a dent in the dryer. They packed everything back up and took it back. They were scheduled to come back on Saturday July 16th, they were an hour and a half late from their window. When they unpacked everything, they had dishwasher hoses instead of washer hoses. They left everything and I took the hoses back to the store to exchange for the proper hoses. While I was in the store I tried to set up an appointment for installation and they didn't get it scheduled correctly. I called on Monday and the earliest they had was Wednesday. On Wednesday, they were 30 minutes late from the scheduled time so I had to leave for a doctors appointment. I called them when I was leaving for my appointment and when I returned so they could install my appliances. They came out and while installing the dryer they informed me that they couldn't do a side vent, which I asked about when purchasing and was told yes they could do that. I called the store and the salesman insisted that they could do the side installation but that he would call me back. I called them back again on July 21st and spoke with the general manager - Jamie - who advised me that cannot handle this type of vent and they wouldn't pay for a private install because I didn't pay for installation. Installation is supposed to be included with my purchase because it was over a certain dollar figure. They said they might be able to do a small discount but they couldn't pay for someone else to install.

I DID NOT SHOP AROUND TO SEE IF SOMEONE ELSE WOULD DO THE WORK CHEAPER THAN THIS COMPANY DID IT. THEY DID A REALLY GOOD JOB AND I HAVE NOT HAD A PROBLEM WITH IT SINCE.