Heritage Pest Control Inc

It was nice, no complaint at all. They were professional and did good work.

It was very good, very professional, they were very nice.

They were very nice with their customer service. But they did not want to do the work on a different property, so I decided to not use them for other services.

We are very happy with the service they provided! They were punctual, knowledgeable, professional, and very neat during every step of the process. From the first visit, where they surveyed the situation to give us an honest assessment of what needed to be done, as well as explain in great detail every step of what they planned to do and patiently answer all of our questions. To the next visit where they removed the gutters to check for holes, patch the holes except for the main entry point, where they installed the tunnel that would allow the squirrels to get out, but not back in again. To the next visit, where they checked everything again. We told them that we caught and removed what we thought was the last remaining squirrel in the attic, and had not heard anything more since then, so they told us they would be back in about a week to finish the job. To the final visit, we again confirmed that we had heard nothing more since their last visit and they again checked the roof and the attic, and confirmed there was no evidence of any squirrels remaining in the area. They removed the tunnel, closed up that hole, and put wire mesh all around the house, under where the gutters would be replaced. They also put wire around anything on the roof (such as exhaust fans) where they thought squirrels might try to get back in. They then sent another company to replace the gutters that were removed. Soon after that, we did see some squirrels on the roof, apparently looking for their old point of entry, but I am happy to report that they have not been able to get back in, and at this point in time it seems that they have given up trying! We are very happy with the outcome and would highly recommend Heritage for this type of problem.

Very professional service; Technician was very familiar with the problem and provided prompt and complete treatment services. Would definitely recommend and will use them again as necessary

The termite treatment gentleman, John, and the crew were very courteous and helpful in answering questions. They were very thorough with their inspections before and after. I don't think I would have gotten the same kind of services if I had gone to a big pest control house.

It took 2 treatments, but they resolved the problem. The company was very responsive, very diligent in their work.

I can not praise the company enough,they professional,and curtious,all of the employees ,they were able to work with me to get a payment plan to fit my budget

Not totally effective, but a great improvement

I have year around maintenance, because the neighbors next door through pizza in their backyard and created a rat problem. It is $800 a year. They put bait boxes around the perimeter of the house. I think they need to use a variety of products to combat the situation, then just using the same stuff. They will come when you need them right away.

Heritage sent two guys out right away to clean away the existing damage and put Termidor in our foundation and perimeter of the house to prevent them coming back for the next 7-8 years. The team also did regular pest prevention, set up traps, sprayed for crickets in our crawl space and walked the entire house with us to show us what they did. All the products they used were pet-friendly and safe for our Beagle mix.

I was surprised that they did it correctly, on time, and without reminder. I was very pleased with their service and they are one the best companies. In terms of service, they are excellent. I would hope that I would never have to use them again due to their great quality but I would use them again if I needed to.

They did a good job as far as I know, we don't have any bugs anymore.

Very professional and followed up. We are still waiting on the baited traps, so premature to confirm how well everything went.

Both Rick, (the first tech) and Jose, (the second tech) came on different days, (2 weeks apart) to survey, bait, inspect and plug up holes. The bait that Rick laid out would make the rodents sick and die after two days (outside of my house) so they wouldn't perish inside my walls or pipes to smell. Two weeks later, Jose came by, inspected the baits traps for any disturbances, (which there were not). We only had one rodent per year. But that was enough for us. -LOL! Then, he plugged up all the exterior holes with a very coarse steel wool material which would severely hurt any potential subsequent rodents should they try to gain access. Both technicians were courteous, patient with our questions, educated us on rodent activity, and Heritage Pest Control practices. We were very happy with their service!

Excellent. We moved into a new house that had bug problems. They came out and we haven?t had a problem since.

I have used them for years. Anytime I have called them with an issue, especially crickets, they have solved any problem I have had. I request Jose and the company follows through with that request. He is a great technician. Jose is kind, courteous, and honest. When I call to schedule an appointment the staff makes sure my needs are met.

They arrived when they said they would with a heads up phone call, were very nice, and took care of the problem in one shot.

The men who come to do the services 3 times a year are fantastic!!! They are polite, accommodating, eager to please and take care of each and every place in my home that could possibly cause problems. I ask them to spray all the areas that could possibly become a problem area, and they check every bait box that had been placed throughout my house, to see if there had been any recent activity. They are eager to please and will go into the hot attic, or on their knees through the crawl space to make sure I have no "unwanted guests" living here. The relief of knowing that they check everywhere and everything and find no new activity is very comforting! I also know that if there is any problem or any sign of activity at any time during the year, all I have to do is call and they will be here to solve the problem. I pay for 3 seasonal visits of service, but if there is a problem, they will come more often until the problem is solved. The fact that they have always had superior workers every time they have been here speaks to the fact that this company is worthy of my high praise! I have nothing but the highest praise for this company!

well after two weeks to the day I began seeing the ants again so I did what I was told, I called back to make another appointment. I must say that the first time the company was scheduled to come I received a call from the tech to tell me he was on his way. I thought, what a thoughtful company. as I said they came into my home and put the pet friendly chemicals all over the entire house and I was told, although the chemicals were save to use around pets, the tech suggested that I keep them in one room, that was not treated , for about 2 hours. everything went so well until I had to call them back in due to the return of the ants. I, like most people these days, have a job. when I called the office I was given a time of 9 to 12, which was really not convenient for me but when I asked for a better window, of course there was none.so I stayed home from work and when it was approaching 11:30 I called and found that the tech was running late. I always wonder who gets that first appointment of the day because even with cable it is always beyond the time that they give you. I made another appointment for today. I asked the girl to make it as late as she could because I could not take more time off from my job. she was very accommodating and gave me between 4 and 6 p.m. I asked her remember the later the better because I had to come from the Bronx and the cross Bronx expressway is a parking lot and I did not want to miss this appointment. of course I was caught in traffic but I did not receive a call from the tech to say he was on the way so I thought I was save. big mistake. I arrived home at 4:15 and I did not see any evidence that he had been here and left and there was no phone call so I proceeded to wait and wait and wait. at 6;20 p.m. I called the closed office and left my message of no tech arrival. a few minutes later the owner returned my call only to say that the tech was at my home at 4 p.m. and he stayed until 4:15 and then he left. I then said to the owner, but I never received a call from him to say he was on his way as he did the first time he came so I assumed he was still coming. quite rudely the owner stated that we don't call unless we are told by the customer to call. when I tried to explain that I thought that was the procedure, my words fell on deaf ears.. little did that owner realize that this small gesture of a phone call was a contributing factor as to why I decided to sign a contract with this company. . I truly thought that this company was a cut above the rest. I was so pleased that they could use chemically save products on the inside of my home and stronger products on the exterior. at this point I am totally frustrated and upset with this company because I still have the ant problems and I am locked into a contract that seems not be worth the paper it is written on. i don't know if this company is capable of solving my ant issue at t I felt that I had to write about my experience with this company and if it prevents just one family from making the same mistake as I did by signing a contract to quickly then it was worth my comments. I should have waited to see if they actually cured my problem I have read many reviews from people who have used services on angies list and I have found them to be very helpful in my decision making. his point.

They've solved every problem that has come my way. On the service contract I have, if you have any problem they will come back. They come timely and the staff that comes is very friendly and its very comfortable to let them in your home.

The provider did not provide any service for me

They are very professional, responsive and pleasant to work with. Iggy is very knowledgeable and was very helpful in educating me about the bird problem in my attic (for which i had to get my roof repaired).

On June 22, 2014 I noticed that the birds have found another nesting area and I called the company to schedule another visit to install additional "excluder product". The person who picked up the phone stated that she could not schedule me at the time because her computer was down. She asked if I could call back on Tuesday June 24th where she could have the computer set up to put me in the schedule. I explained that I work 12+ hours a day and could not do that, but would be happy to leave my name and number at the time and have her call back after she was able to schedule me for a saturday appt. I never received a call back to confirm that I was scheduled for a saturday appt and on 6/28/14 I noticed a note on my door that a tech was sent to my home but I was not home to explain the problem and have it resolved. I called and left a voice mail with the company to please call me back to schedule a saturday appt and explained that I was unaware of the apparent appt set up on 6/28/14. To date, it has been 3 weeks of me trying to call this company to perform a very simple job of installing excluder behind the fascia board of the house. I don't understand why it is taking so long to have a very simple issue addressed. There seems to be a lack of customer service emphasis with this company. When a customer's phone calls are ignored, it creates a negative impression about the company.

I would recommend them. I'm cutting cost and I don't use them anymore.