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Mr. Appliance of Bergen County

Appliance Repair, Appliance Repair - Small

About us

At Mr. Appliance, we know there's never a convenient time to have household or kitchen appliance issues . That's why our goal is to provide quality appliance repair service in a timely and honest manner – a combination that has made us the first choice of many residential and commercial clients worldwide. We promise to respect your home and give you a solid quote before the work begins so there are no surprises. Our appliance repair technicians are courteous and knowledgeable and we pride ourselves on our professionalism. When you call Mr. Appliance you can be confident that the appliance repair technician who services your appliances and equipment is the best person for the job. Dishwasher repair. Refrigerator service. Oven problems. Our technicians have the knowledge and tools to solve your kitchen appliance repair problems.

Business highlights

16 years of trusted experience

Services we offer

Appliance, refrigerator, dishwasher, oven, range, microwave, washer, dryer, garbage disposal, garbage compactor, wine cooler & grill repair.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.527 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
7%
3
0%
2
7%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.5
responsiveness
4.5
punctuality
4.4
Showing 1-25 of 27 reviews

FRANK A.
01/2018
5.0
appliance repair
  + -1 more
Very knowledgeable technician
Description of Work: Refridgerator repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

FRANK A.
04/2017
5.0
appliance repair
  + -1 more
Rep helped me with options on what to do.
Description of Work: Icemaker on a refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

christian P.
12/2016
5.0
appliance repair
  + -1 more
Great. They were able to replace the broken part.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher A.
09/2016
5.0
appliance repair
  + -1 more
The service technicians were always punctual, professional and competent. They quickly identified and explained the problems with the appliances. They made sure to clean up the area after finishing their work. I would hire them again for future repairs.
Description of Work: We have used their services on several occasions during the past three years to fix a Miele dishwasher, a GE stove and a Whirlpool clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310

Christopher A.
09/2016
5.0
appliance repair
  + -1 more
The service technicians were always punctual, professional and competent. They quickly identified and explained the problems with the appliances. They made sure to clean up the area after finishing their work. I would hire them again for future repairs.
Description of Work: We have used their services on several occasions during the past three years to fix a Miele dishwasher, a GE stove and a Whirlpool clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310

Nick Z.
08/2016
5.0
appliance repair
  + -1 more
I called at around 10am and was told I can get service that day between 12 and 3 and I would receive a call prior to arrival. Sure enough, I received a call and Keon showed up shortly after. Very thorogh and professional. Keon could not find any issue and checked everything. He assured us the leak should not occur again and it could have been due to a jam. Also very neat and explained to my wife and I that if this issue occurs again within 30 days, he will come back free of charge. Will have to see what happens, but all in all, a good experience and was only charged for the service call and I dont feel robbed even though no service was performed. Will use again if any issues occur.
Description of Work: Leaking washing machine door.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Arthur C.
03/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Albert S.
03/2016
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$156

Cristian Z.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
punctuality
4.0

Yes, I recommend this pro

Pam K.
12/2014
5.0
appliance repair
  + -1 more
Owner is amazing. He made sure to fit us into his schedule right away and worked hard to get our 2 miele dishwashers working again even thought the parts he received were broken when shipped from Miele. He takes pride in his work and knows appliances inside and out. Even uses mat and booties so as not to mess up the house
Description of Work: Changed out part for broken dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

JUDY D.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edmund W.
09/2014
1.0
appliance repair
  + -1 more
I needed a new seal for my washer because mine had a hole in it. When I called Mr. Appliance, I inquired about the cost of the service call. I was quoted a price of $144.45 (that includes tax) plus the cost of the part. I had already been given a quote from another company for a flat fee of $160, plus the cost of the part. Since Mr. Appliance?s price was lower, I made the appointment with them. I told them that I needed a new seal for my washer because mine had a hole in it. I asked if the service person would bring the part out with him. I was told no, that the person has to come out and look at the machine. When the service person came out, he looked at the machine and concurred that I needed a new seal. He used his computer to check the cost of the part, which was $85. He then said that if I wanted the repair, it would cost $294.47 plus tax. I was shocked! I would never had made the appointment with Mr. Appliance if I had known the cost would be any more than the flat rate of $160 that I got from the other company. When I explained this to the servce person, he called the office and the only thing they were willing to do was give me the member rate of $260. He charged me $144.45 for doing absolutely nothing but giving me a higher price. When I think about it, the office could have given me an estimated price at the time I set up the appointment, using the exact computer program the service person used. That would have been the right thing to do, and then I could have made an informed consumer decision. I am a senior citizen on a fixed income and I cannot afford to be ripped off like this. DO NOT USE MR. APPLIANCE!
Description of Work: They ripped me off! Was this bait and switch? DO NOT USE MR. APPLIANCE!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$145

Charlotte M.
05/2014
2.0
appliance repair
  + -1 more
They didn't do the job. I would not recommend them. They came out, said they could fix it, and charged us for the call, and said that it is fixed, and it wasn't fixed. We called them back, and they said they don't know how to fix it.
Description of Work: I used Mr. Appliance of Bergen County. They came and looked at my sub zero refrigerator.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$400

David B.
05/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Theresa/Alfred P.
05/2014
5.0
appliance repair, small appliance repair
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Diane C.
04/2014
4.0
appliance repair
  + -1 more
Very efficiently repaired machine, provided estimate in advance --due to a holiday many places not open so I had the repairman proceed. For the future, beside asking about the service fee I would also ask about the labor charge and be able to make comparisons using that as a criteria. The part cost around $50 and the labor was around $200. I feel that the charge for labor was way out of line for a 15-30 minute job. I called the repair service on the following Monday to get a breakdown on the job since this was not detailed on the receipt. Although the repairman was very pleasant, knowledgable and quickly repaired the washer, I don't think that I would use this service again nor would I recommend it to friends.
Description of Work: replaced lid switch on washing machine

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Paul S.
04/2014
5.0
appliance repair
  + -1 more
Parts were on back order from the supplier and Mr. Appliance continually followed up and kept us advised of the status. When the parts were received by Mr. Appliance, they promptly made an appointment with us and installed the parts. Mr.Appliance staff were courteous and professional throughout the entire process. I would recommend them without hesitation and will use them in the future
Description of Work: Mr. Appliance replaced both the left side and right side rack on a DCS oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$670

Daniel C.
04/2014
5.0
appliance repair
  + -1 more
My mother-in-law's washer stopped working. Of course it is never good time for any applicance to breakdown but for an elderly woman, this type of problem can sometimes be amplified. When the service guy came to her door, he made sure he clearly identified himself so that he did not frighten her (I told him that she was an elderly woman). She told me that when he entered the apartment that he put shoe covers over his work shoes which thrilled her and that he was a very nice gentleman. She said that he was especially willing to explain the problem with the washer so that she understood completely and that he would be able to have the washer repaired rather quickly. He was able to fix the washer that same day. For me what I was impressed with, was when I called Mr. Appliance was that there was a "live" person answering the phone. A very courteous woman took down all my information assessed my needs and then forwarded me to the technician who quickly set up an appointment (which I was surprised that he arrived quite close to the time he stated he would arrive). All-in-all, a great experience!
Description of Work: Repaired stackable washer at my mother-in-law's apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Candace C.
03/2014
5.0
appliance repair
  + -1 more
What a pleasure to deal with!!!! My washing machine the evening before, and at 9AM this morning I was on Angie's List looking for a repair service. Called Mr. Appliance (who had an A rating) at 9:15 and had an appointment same day. Carol, at the office, gave me a 12 - 3pm window, and said the repair person would call me 30 minutes out. The repairperson called me at 10:45 and said he was available then and could be at my home by 11:30. I explained my son would be at the house, but had to leave by 1:30 for a college class, but I could come home if needed. The problem was diagnosed in an hour, and repaired 20 minutes later. I am amazed! I've never had any kind of repair like this go this smoothly. AND they honored the $20 coupon for being an Angie's List customer. I will recommend them to everyone who needs a repair like this.
Description of Work: Diagnosed washing machine and replaced broken pressure switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$264.6

Marilyn H.
04/2013
5.0
appliance repair
  + -1 more
My Dacor range stopped working and I called Mr. Appliance. Carol, who sets up the appointments, was very courteous and helpful. When the oven shut off and stopped working, the fan would not shut off and she said she would get in touch with a tech and call me back, which she did, within 5 minutes. The tech called before he came and was on time. He was very neat and also courteous. He determined the problem, which was a relay that was stuck shut and the digital control panel.The tech said the office would get back to me within a 1 to 2 days with an estimate, which they did. Because my range is almost 10 years old, I decided that the cost to repair was not worth it since it would almost be $1000 and I don't know if something else might break. I thought the charge for the service call was on the high side, approximately $150. However, had I done the repair, the service charge would have been credited towards the repair bill.
Description of Work: They came in to determine what was wrong with my Dacor range. Tech took range apart, determined problem and submitted his findings for an repair estimate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ann M.
07/2012
4.0
appliance repair
  + -1 more
Service was ok but couldn't fix problem.
Description of Work: The guy came on time and was very nice. Though, he wasn't able to fix the problem we were having with out appliance so we had to buy a new one. Wish I would have skipped the call to him and just bought a new appliance saving $100.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Marsha K.
02/2012
5.0
appliance repair
  + -1 more
They are very congenial and they do the work correctly the first time. They are nice people and easy to work with.
Description of Work: He repaired our stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Derek S.
03/2011
1.0
appliance repair
  + -1 more
Owner refused to install hinges on oven because I bought them directly from the manufacturer. He insisted on buying them himself and, presumably, charging me his markup. I won't be using them.
Description of Work: Owner refused to install hinges on oven because I bought them directly from the manufacturer. He insisted on buying them himself and charging me his markup.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0


Response from Mr. Appliance of Bergen County
Sir, I think you have the wrong company. We were never contacted by you. In any case, I have to respond to your complaint. It is true we do not install customer supplied parts. The reason is not because we want to mark them up. The reason is we offer a warranty on all our repairs and can not guarantee parts we did not purchase. I would think whatever company you spoke to would have explained this to you.

Pranav S.
10/2010
2.0
appliance repair
  + -1 more
They charge $75.00 to come and diagnose the problem and the $75.00 is waived if one uses them to fix the problem. They correctly diagnosed that the thermo fuse of the dryer was blown. They wanted $250.00 to replace the thermo-fuse. The problem is that thermo fuse cost $16.00 in the market and it takes less than 2 minutes to replace. So I did it myself.
Description of Work: They charge $75.00 to come and diagnose the problem and the $75.00 is waived if one uses them to fix the problem. They correctly diagnosed that the thermo fuse of the dryer was blown. They wanted $250.00 to replace the thermo-fuse. The problem is that thermo fuse cost $16.00 in the market and it takes less than 2 minutes to replace. So I did it myself.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
1.0

$80

Response from Mr. Appliance of Bergen County
Actually we gave you an estimate of $220 and you wanted us to replace other parts as well for that price. We always try to work with our customers but your request was simply unreasonable. As with all in home service companies we charge a diagnostic fee. We give an accurate diagnosis along with a repair estimate, unfortunately we could not do all the work you wanted at the price you were willing to pay.

KARLA C.
06/2010
5.0
appliance repair
  + -1 more
after contacting these guys, they followed up straight away with an estimate and we set up the appointment. they provided a time range between which they would be there....and called 1/2 before to let me know they were on their way. 2 gentlemen used their own doormat and shoe-covers came in and fixed the glass. they had the right part, did the job quickly, were pleasant, and took all of the refuse and old glass with them.
Description of Work: the glass on my decor double oven was broken. they replaced the glass.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$414.44

Response from Mr. Appliance of Bergen County
Thank you it was our pleasure!
    • 1(current)
    • 2

Contact information

116 Riverdale Blvd, Pompton Lakes, NJ 07442

http://www.mrappliance.com/bergen

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

Mr. Appliance of Bergen County is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Mr. Appliance of Bergen County accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Mr. Appliance of Bergen County does not offer free project estimates.
Yes, Mr. Appliance of Bergen County offers eco-friendly accreditations.
No, Mr. Appliance of Bergen County does not offer a senior discount.
No, Mr. Appliance of Bergen County does not offer emergency services.
Yes, Mr. Appliance of Bergen County offers warranties.
Mr. Appliance of Bergen County offers the following services: Appliance, refrigerator, dishwasher, oven, range, microwave, washer, dryer, garbage disposal, garbage compactor, wine cooler & grill repair.

Contact information

116 Riverdale Blvd, Pompton Lakes, NJ 07442

http://www.mrappliance.com/bergen

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM