One Hour Heating & Air Conditioning

Contacted One Hour Heating & Air to service central heating which was not working. I was told by service technician that the furnace had a cracked heat ex-changer and he showed me a photo he took and described the damage and said I needed a new furnace. I gave a deposit for a new furnace to be installed the next day. Later on when I had more time to research the cost of a new furnace I discovered I was about about to spend 2x to 3x more than the average furnace replacement. I contacted a different company for a second opinion and the second technician was flabbergasted at what he found. The old furnace did not have a cracked heat ex-changer but a defective ignitor. The old furnace could not be tested because the heating unit had been sabotaged. All the wires had been cut and torn out, the main circuit board had been removed and was missing and the unit was no longer operable. It had been trashed. The technician from One Hour falsely claimed there was a damaged heat ex-changer by fabricating evidence to the effect, destroyed the original furnace and tried to sell a new furnace at an exorbitant cost. These practices may have stemmed from an over zealous salesman seeking a huge commission or could be the standard operating procedure used by One Hour Heating to bilk unsuspecting customers out of extra money. If there was a ever a perfect case of caveat emptor this is one. If technician from One Hour had not destroyed the original furnace it could have been repaired for $150. Instead I ended up spending $2000 for a new furnace. This is FRAUD with a capital F!

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We had a flood outside the house because of water from the river. It did not enter the house completely. We lost the roof, so the water from the roof destroyed everything. It damaged our unit, so we had to replace it. Their work is good, but they like to look for other reasons to make more money. The pricing is okay, because they come with everything pre-printed, so they don't pull a fast one on you. I asked them if the price included everything, and then the following year, somebody came to service it, because I am under contract for maintenance for 2 years. The guy said that I needed a part. I asked him why the part was not installed when the unit was installed, and I told him that I was not going to pay $159 for the part, because they were supposed to have put it. They are very responsive.

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They checked both units, one that was not working. Could not tell us what was really wrong but suggested we needed to buy new 2 units. The units are only 9 years old and then suggested that we would also need a new furnace. Still did not tell us what was wrong. Possibly a leak not really sure, but we should buy 2 units and they would lay out the payment options we had. We declined and went to get a second opinion, which was the best thing ever. But before the service man left he demanded we give our credit card for a quarterly service arrangement. Very pushy it was more like an experience with a salesman than a serviceman. We will not be doing business with them again.

AC was not cooling the house during the day. They started by "fixing" the thermostat. That did nothing, but cost almost $800. Next they said the cooling system had a leak. They replaced that at a cost almost $1000! It did not fix the problem. Next they said a valve was broken. They replaced that, again to no avail. Then that "new" valve broke almost immediately. They replaced it again, but still didn't fix the problem. Now they're saying the ducts were installed wrong (this has never been a problem previously), and it will be about another $1000 to fix them. This company is a rip off. They do not fix the problem, but continue to charge you for work they have supposedly done. I paid them to diagnose the problem. They keep coming up with new problems and new costs.

A/C unit leaked worse after the service was performed. I had to call company back to fix it again. Second repair person said that it was done wrong the first time and apologized.

I certainly recommend them. I was very pleased with them.

The agent was very good at his profession

Jason from the company came today and did a thorough tuneup and check up of my Trane heating/airconditioner system(s). He was punctual and very professional. He explained a few things that will need attention but was not pushy. I am new to the area and found the company on Angie's List and Double Takes. Although they had B rating here, I decided to give them a chance and am glad I did. I plan to continue using their services and do recommend them to others.

No work performed due to high estimate.

In addition to Angie's listing, this company was recommended by a friend, who'd had work done last year, which encouraged me to contact them. The representative showed up on time, explained company policies, then we took a detailed look at the area that work was to be done in. I would get a call later that week. They didn't call, so I did, the following week, since decision time was approaching. I was asked what prices I'd gotten and against my better judgement, I gave him the range of figures and the rep told me he would see what he could do and call me back 'in an hour'. An hour and a half later, he left me a message, since I had to go to the basement to take care of something. I called back and left a message, thinking he'd call right back. Phone tag. When I returned that evening, I had a message directing me to fax them the competing quote if I wanted them to match or better it. Ridiculous, when they didn't even present a proposal of their own. So, in a word, I'm disappointed in this company's performance but I'm somewhat relieved I didn't give them the job. If this is how they react to a request for service, imagine calling and expecting good response in an emergency. In the end, and due to their lack of interest in my project, I had to give it to another company on The List whose performance, hopefully, will be better.

FurnI came home late one night to find my home was FREEZING cold. My forced air furnace decided to die on one of the coldest winter nights of the year. The following morning I called One Hour Heating & AC and within an hour there was a tech at my door ready to fix the furnace. George, the HVAC technician, arrived promptly at my home and he put on shoe covers before entering. George inspected the furnace and found the problem. He explained to me what was happening and that the burner needed cleaning because it wasn't allowing gas to flow properly. He cleaned the furnace and inspected it. Within an hour I once again had heat. As I was getting ready to leave for work the furnace stopped working again. I called George back, but he was already on another call. The dispatcher said he would come back later that evening to fix it. He did come back that evening and determined that the gas flow regulator needed replacing because it wasn't functioning properly. He didn't have the part but would have to get from their parts supplier the next morning. We used our fireplace to heat the house overnight. He did return when he said he would and replaced the part and that fixed the problem for good. The office staff and the technician who serviced my HVAC system were very courteous. Even though it wasn't fixed the first time they came back and fixed it. I definitely recommend them and will use them again.

They showed up in the time window, they over-looked issues that another HVAC company identified.

They have convenient hours and worked around my schedule. They were prompt and the work was clean. They do a quality job and give you a good estimate ahead of time. I will use them again in the future.

It went very well. He performed several tests on the system and determined what the problem was and fixed it quite efficiently.

Excellant! I highly recommend them. I will soon hire them to install whole house electrostatic filter & UV light cleaner unit in my newly built home.

I liked them a lot. They were very good. I spent $495 for that work. They came on time and also made sure that they had boot covers on their feet when they came in and out. They were efficient and when the guy was ready to go he said that everything is good. He also said that they would send me the statement that the unit is working and two days later it was in the mail. They also worked on my furnace in the past. I have recommended them to a friend of mine that was having problem with her heating unit.