Our mission is to service our customers in a prompt and professional manner. We do not consider a home improvement or remodeling project complete until the work is finished, the job site is clean, and the customer is completely satisfied. Licensed & Insured since 1997
Everything went very well! Actually waiting for an estimate to update our kitchen.
Description of Work: Bathroom update
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Prasad S.
04/2018
5.0
home remodeling
+ -1 more
The project went amazingly smooth from start to finish and in fact completed ahead of schedule. Bernie was great to work with, very professional and was flexible in making changes while the remodeling was underway. He is very knowledgeable in all aspects of bathroom remodeling and was responsive to all our questions or concerns. The quality of his team's work was of a very high standard as evidenced in the photos attached. We would hire him in a jiffy for any future work.
Description of Work: Remodeling of master and hallway bathroom and Powder room
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38,000
Kelsey C.
04/2018
5.0
remodeling, home remodeling
+ 0 more
Bernie and his team are amazing! They take such care in their work and we’re clean, fast, and professional! Our kitchen is absolutely stunning and a show stopper anytime anyone comes over! The flooring came out amazing and really changed the entire look of the house. Star 22 home turned our house into our dream home! Thank you!
Description of Work: Kitchen and flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Liz Z.
02/2018
5.0
home remodeling, basement remodeling
+ 0 more
Bernie and his crew did a great job and we soon will talk to him about scheduling our kitchen remodeling. Bernie clearly knows this work “inside out”. He has a unique business model that I think is terrific. First, he has a showroom with a good selection of tiles, cabinets, fixtures, etc so he can be “one stop shopping” for your remodeling project. After meeting to outline what you need, he works up a price estimate that includes the cabinets, fixtures, tiling and normal electrical and then he gives you a fixed price schedule for typical extras. No surprises with his approach. They can do a bathroom in a week. Very professional. He has multiple work crews who all have worked for Bernie for over ten years. Easily trusted him and his team. We did have occasions where his assigned crew needed Bernie to translate and that led to some mis-communications and some errors, but in every case they immediately corrected the issue. Bernie gave us outstanding advice – from custom designing the basement bathroom to advice on what size counters, paint colors, placement of fixtures. He saved us from a LOT of mistakes we would have made. His design for our basement laundry room was a solution we would not have come up with – and resulted in our adding a beautiful tile and glass enclosed shower – instead of the molded plastic one we would have installed. His prices were outstanding.
Description of Work: We needed our upstairs bathroom gutted down to the studs and remodeled – to include installing vent fan in ceiling (didn’t have it prior), installing double sink with Quartz counter, new fixtures, paint and tiling, all electrical. We also needed our finished basement 8x8ft laundry room completely remodeled. This unfinished space had washer/dryer/toilet/plastic sink tub/ concrete slab floor/ cold exterior wall. We needed someone to design a way for us to add a shower stall, ventilation for the shower, new lighting, insulate the exterior facing wall, add sink and cabinets, tile, paint, electrical. We needed all of this done economically – we live in a modest split level home.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jack R.
10/2017
5.0
home remodeling
+ -1 more
star 22 did everything. the price included all that was on our wish list. Picking tile as was the most difficult but bernie assisted us in every way. If I needed to do this all over again, I would not hesitate to call Star 22. No job is completed without having to overcome a road block here or there but with Star 22, everything was done to maintain quality and also to maintain the time line. Respectfully, Jack Riezenman 2305 Cedar Village Blvd. East Brunswick, NJ
Description of Work: complete bathroom renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane P.
10/2017
4.0
home remodeling
+ -1 more
The timing was good, from quote to inception was timely. The team of workers came (just about) every day until job was complete. There were 2 interruptions. I am not satisfied with a few of the finished products and I am not getting resolution. There is an issue with the installation of the shower glass walls, which the manufacturer has assured me if it is not resolved it is going to void the warranty on the walls and door. Otherwise I was/am pleased with the rest of the work performed. The installation team made a few mistakes in the tile design, not the end of the world, but it was not what I originally asked for (and signed the proposal for)
Description of Work: Remodel master bathroom
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$16,000
Mark O.
09/2017
5.0
home remodeling
+ -1 more
Work went very well - Bernie and his team are great! Good suggestions for placement of outlets, cabinets and decorative tile. Any problems that were encountered were worked through quickly with the team going above and beyond expectations. After 3 months, bathrooms are working well and I recommend star22home to others. My friends could not believe how quickly the bathrooms were redone and the high quality of the workmanship. I am very pleased with the company, process and end results!
Description of Work: Replaced two bathrooms - down to the studs and sub-floor. All new floors, walls, tile and fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from star22home
Hi [Member Name Removed]. Thank for trusting us with your bathroom project. I am glad that you enjoyed the total outcome and the whole process. It is always our goal to make sure that our clients feel comfortable with us and what we do.
Claire M.
09/2017
5.0
home remodeling
+ -1 more
It went well. Project was time sensitive and it was completed to my satisfaction in time.
Description of Work: Bathroom renovation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from star22home
Hi. Thanks for trusting us with your bathroom project. I am glad that you enjoyed the total outcome and the whole process. We work hard to make sure that we deliver on our promises. I also hope that your visit to our showroom made things a lot easier to put all your materials together.
E B.
08/2017
5.0
home remodeling
+ -1 more
Bernie installed a completely new kitchen, including: new appliances, cabinets, counter top, backsplash, lighting, paint and flooring. He was extremely helpful in the overall design and in the selection of materials and vendors; resulting in improved quality and appearance, and reduced cost. His design suggestions were invaluable. His team is skilled and they worked quickly, cleanly and efficiently. When problems developed with the appliances and cabinets, Bernie worked quickly to resolve them. His price was reasonable and the job turned out beautifully. Bernie is a true professional. He rates a 10 out of 10 in my book. I would consider no one else for any future work.
Description of Work: Complete kitchen renovation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from star22home
Thanks for the nice words to describe your experience. We work very hard to make sure our clients get the best value and advice we can offer. We really take pride in the work we do and treat every project as our own. I am glad that visiting our showroom was able to give you enough selections for your cabinets, plumbing, tiles and all accessories you needed to complete this project with one stop.
Julie N.
04/2017
5.0
home remodeling
+ -1 more
Star22Home is amazing! Just absolutely amazing. On Time, On Budget, Keep to their commitments. When they are done, your bathroom is event painted trim and and all! Bernie is excellent to work with! Highly, Highly Recommend.
Description of Work: Bathroom facelifts (tile, counters, cabinets, mirrors).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from star22home
Thanks for allowing us to work on both of your bathrooms. I think they came out beautiful. You were really a pleasure to work with and made our work easier. You treated our team like family and can't thank you enough. I am glad that you were able to design both bathrooms the way you wanted from a single source. I hope our showroom gave you enough of everything to build on your design.
Monica K.
04/2017
5.0
home remodeling
+ -1 more
Fantastic! This was our first big renovation project and we were pretty nervous about it. Bernie put us at ease from the very start. He patiently walked us through the process so we knew what to expect; made valuable suggestions as to material selection while being sensitive to my wishes and design aesthetic; was visible and accessible throughout. His crew was very professional. They were on time, respectful, worked diligently throughout the day and cleaned up afterwards. We love the final outcome - two beautiful bathrooms that I just want to live in! Highly recommend Star22Home!
Description of Work: Total remodel for Master and Family bathrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from star22home
Thanks for trusting us with your bathroom projects. Your material selection made your bathroom really special. I hope we were able to offer you enough materials to be able to come up with a design of your dreams.
Mario S.
04/2017
4.0
home remodeling
+ -1 more
Went well, though there are a few things that could have been done perfectly like some tile alignment. But overall work is good, staff are very industrious, responsive, courteous, and thinks of ways to resolve or address challenges or get around road blocks; works closely with us to find out the design we want or desire; explains pros and cons of choices, and makes sure we understand what we're getting (like pantry vs. standard closet -- good thing we opted for pantry per their recommendation); very accommodating too, entertains some manageable changes; recommends styles or things that otherwise are unfamiliar to us; if some things are pricey, would suggest better or practical options
Description of Work: Kitchen, Hall, and Powder Room Improvement: Remodel Kitchen with Quartz countertop, frameless solid maple cathedral cabinets and pantry, porcelain tiles from kitchen to powder room, paint,
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bryan H.
03/2017
5.0
home remodeling
+ -1 more
It went very well. Bernie and his crew did an outstanding job. I had worked with Bernie ten years ago, and back then he did a first-rate job on my kitchen and my guest bathroom that I never considered going to any other contractor. Fast track to the present, when I had the resources to remodel the master bathroom, it was automatically Star22home for me. His team did not disappoint and I am very happy with the results. What comes to mind? Reliability, professionalism, great consulting, ownership, outstanding after-care/follow-up, fair price, great value for my money. I posted three photos. The first is the master bathroom that star22home did for me recently, the second and third are the kitchen and guest bath they did for me ten years ago, and I still love these spaces.
Description of Work: Complete master bathroom remodel, along with some unrelated fixes like getting the screen replaced on my balcony screen door and window screen, and some refresh work on the other bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Anna J.
02/2017
5.0
remodeling, home remodeling
+ 0 more
It went better than expected. This is our first home and it needs some updates. Our first internal project was the kitchen. It looks absolutely GORGEOUS! I can't wait for the next project and we will be using Star22
Description of Work: Kitchen renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from star22home
Thanks for allowing us into your home and work on your projects, it was a pleasure working with you. Your kitchen was a special project because of some irregularities in the space but turned out one of our better finishes. The custom work we did in the fridge area and continuing the tile back splash over the window made it extra special. I love the picture you put up in Houzz.
SUE M.
02/2017
5.0
home remodeling
+ -1 more
It was two people. Star 22 plus another one. It was fine. He fist said he couldn't do it until November and then he called and said he could do it in October. I was very happy because I was having company in November.
Description of Work: Star 22 did my bathroom. They redid the whole thing. It's a small bathroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Christine S.
01/2017
5.0
home remodeling
+ -1 more
Star22Home's team was amazing - so courteous and professional, and our new bathroom is perfect! Will definitely hire them again.
Description of Work: Bathroom Remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from star22home
Thanks for allowing us into your home and work on your projects. Your bathroom came out great. Nice big shower with seating, floor to ceiling linen closet that matches the vanity and a heated floor made this bathroom great. Looking forward to your next bathroom.
Stacy U.
01/2017
5.0
home remodeling
+ -1 more
The experience was flawless. I had a load bearing wall taken down and he was so helpful with securing permits. He was in contact with me daily and he was on the job site everyday. The actual work started on March 20, 2017 and was finished around April 5, 2017 and that included all necessary inspections. His workers Carlos and Otto assigned to my project were so easy to work with and were conscientious and hardworking. Everyday, the project was cleaned and vacuumed and organized waiting to start fresh the next day. Bernie gave us ideas and suggestions and he never made decisions without consulting us and he was spot on with deadlines. I was nervous with such a big project and hiring someone. We waited a long time before we were able to take on such a project and we are so happy it was with Star 22 Home. When we decide to do our bathroom, we are going right back to Bernie and his company. We have been raving about him, his work and his staff to many friends and colleagues,
Description of Work: I had my kitchen done. I had had some bad experiences trying to locate a reputable contractor and thankfully I was given Bernie Leano's name from my neighbor. I could not have asked for a better contractor and my husband and I love our kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Response from star22home
Thanks for allowing us to work on your home. From the old kitchen to HGTV style kitchen. Open concept. i know you were nervous in selecting materials but was able to finally decide on something you and your husband could agree on. I am so glad you were able to find all you wanted in our showroom and that made it easier. I hope you enjoyed the process. Our goal is always to make our clients comfortable while we work on the project.
Srinivasan R.
12/2016
5.0
home remodeling
+ -1 more
Very professional and neat. Always available over phone or text. Guys arrived on time and told me the schedule ahead of time. Accommodated last minute changes without any hassle. Cleaned the house perfectly at the end of each day so that we can use the rooms. Finished the work on time as per the contract. Thanks Bernei for the work. We really like the new bathroom.
Description of Work: Bathroom extension and Remodelling. Demolished the bathroom, extended it, changed the electricals, and put walls to create a new walk in closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from star22home
Thanks for allowing us to work in your home. From a small bathroom to a true master suite. Your input in design was very helpful and its always nice when homeowners get involved. Nice selection of materials made the space special. I am glad you were able to get all materials needed for this project from our showroom. We are glad you enjoyed the experience.
Evelyn D.
11/2016
1.0
home remodeling
+ -1 more
It didn't we had an appointment and because he claims it was not confirmed he never showed. I went out that day and made it on time for the appointment so by the time I called him back he was elsewhere and wanted to come at another time which I could not do and then he said he would call me when he left the other place and still waiting for that call. Terrible customer service. P.S. I had three contractors come to my house thus far and none of them were confirmed with the appointments and showed at the time indicated. Terrible. If he wanted to confirm he should have done so with ample time.
Description of Work: Master Bathroom remodeled
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
3.0
Elvert M.
10/2016
5.0
remodeling, home remodeling
+ 0 more
Everything went well...the work was completed in the time allotted. The price was fair. The quality of work exceeded my expectation. will be happy to work with him again. The most responsive and fair-minded contractor I have ever worked with.
Description of Work: Kitchen remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Julio D.
07/2016
4.0
remodeling, home remodeling
+ 0 more
Good. Job was finished 2-3 days behind schedule due to problem with quartz.
Description of Work: Kitchen renovation
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JANET C.
03/2016
5.0
remodeling, home remodeling
+ 0 more
We went out for quote on the remodeling of our bathroom to several contractors. We chose this company over the others for the package price, references and the professionalism and experience of the owner, Bernie. He was very helpful and communicated with us through the whole design phase to help us make good design choices within our budget. We did go about 20% above our initial budget which was due to our specific design choices. Being that we only have one bathroom in our home it was critical that the work be completed within the shortest time possible. He promised to complete the work in 5 business days. We chose to contract them while we were away on a one week vacation so that we would not need the bathroom during reconstruction. We trusted him and his team in our home while we were away. They completely gutted the bathroom to the studs and removed all fixtures. Within 5 days, they replaced ceiling, floor, all walls, bathtub, toilet, installed new vanity with granite top, shower fixtures, tiled both floor and shower walls and installed new mirrored medicine cabinet, custom shower door and lighting. Plus painted ceiling and walls. This was all included in their package price. Needless to say; we came home from vacation to a brand new beautiful, completely done bathroom!! No mess or cleanup needed. We had a minor problem with the faucet on the sink which he made us aware about and replaced immediately upon receipt of the new part from manufacturer. We couldn't have asked for a better experience! WE HIGHLY RECOMMEND THIS COMPANY and look forward to future projects with STAR22HOME. Thank you Bernie and the staff of STAR22HOME for a beautiful job.
Description of Work: Complete gut and remodel of main Bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Jay T.
03/2016
5.0
remodeling, home remodeling
+ 0 more
Bernie and team were great (and fast). We had a couple of quotes before the work began and although it wasn't the least expensive (or most expensive), we felt most comfortable with Bernie. He communicated every step of the way and let us know exactly what we needed to do and by when. We have a baby on the way so speed to completion was almost as important as the quality of work. Bernie was able to arrange his work schedule so that he could start from within a week of signing the contract. 8 days after they started the demo, we had a completed bathroom (which included 2 small hiccups with the vanity top and thermosta for the heated floor that weren't ultimately Bernie's fault, but he got them addressed asap anyway). Since speed was important, getting everything picked out was difficult - Bernie was great in terms of helping to steer us towards styles that worked and matched. The most nerve wracking part of picking out everything online was the paint (usually we get some samples and see what we like) - as with the whole project, we gave Bernie some ideas of what we wanted and he gave us his opinion of what he's seen work well in his past projects...needless to say, the walls look awesome. For me, the best part of the experience was Bernie's level of communication - I would call, text, and/or email at all times of the day...sometimes 7 AM, sometimes 10 PM, and every time in between - he was always responsive and gave us straight forward answers and direction. Definitely recommend.
Description of Work: Renovated the master bathroom. Not quite a complete gut, but pretty close to it. Knocked down some walls, new glass shower, new free standing tub, new custom vanity, heated floors, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,500
Donald M.
10/2015
1.0
home remodeling
+ -1 more
His crew is sloppy, cut corners and are careless if you don't watch them. We hired them to do our Bathroom renovation for our first home that we just bought in 2010. This install was in late spring, 2012. Bernie, the owner of the operation who is not a contractorwho will sell you the world with his services but not be on site most of the time when his workers are working and in your home and not being supervised. The job was promised to us for 5 days and it took 7 days. They had to come back a couple of times after the 7 days to fix some their errors and left us the rest to fix ourselves after we paid him, even stuff they did is falling apart today. One plus was, he gave us onefree recessed light kit for the extra days being there before paying him. The downside is, the light when you turn on takes a sec to actually turn on. He gave us old technology since the new lights don't do that. He never told us before renovation that our basement below will have dust and debris fall below and ruined our $250 dehumidifier that got clogged on the air intake and burned out the pump eventually. The dust filled the whole basement and covered my train layout and personal itemsthroughout. He never told us to take pictures down off the wall in the house that were not in the same room they were working in and ruined several frames and broke the glass on a couple of them. All the workers on site except one didn't speak english to ask questions or concerns. If the workers were experienced, as Bernie said, they would know that and told us to take them down or did it themselves. (Bernie did pay for the fix on the broken glass). When putting in the medicine cabinet, they smashed through my daughter?s room's wall and made big holes ruining her baby alphabet handmade sewn tapestry on the wall. (Ignored and never helped us replace or fix the tapestry) (They did fix her wall though) In the Bathroom, we chose a celery color green for our walls and they didn't check the color swatch before painting the whole thing a greenish gray and then put up the painted white molding. The paint was defective to boot where it was pealing off the walls after it dried. He refused to take the molding down and start over and instead, painted with the defective paint AGAIN on top of old. It was Home Depot's fault on the bad color paint mixing. His workers should have checked the color anyway. They even had the swatch in hand what we picked. We never repainted because we would have to pull the molding off ourselves and do it all over again. Outside when they were paining our bathroom door and molding, they got white paint on our bushes. I had to nit pick on all the debris they missed cleaning up afterwards in my yard and driveway when they were done with the job and leaving it when they left. My bathroom plumbing unfortunately has a 3" long pipe under the floor that has not such great pitch and can clog and I wanted a certain dual flush toilet with a bigger gallon per flush to be ordered from Lowes. He ordered the wrong one when I gave him the proper item number and told him the features. Bernie instead got a single flush toilet and at the lowest GPF. Bernie sat and waited too long to order it and Lowes sold out, so he got a different one and not even tells me or he didn't bother to double check. They already screwed up the paint without checking and now this. I discovered the toilet mistake when it was in a box in my garage before installing and said something. Bernie didn't want to drive around to find one at another Lowes. Bernie brought to my house a cheap bathroom fan with very bad noise ratings and I had to tell them I want something better much more quieter. They installed the new one with poor workmanship because the wiring was not tight in the attic and stopped working 7/13, ignored us when we called and didn't help us. I had discover what was wrong and to fix it myself again. However, they did come back and tweak the fan so it didn't vibrate when turned on a 7/2012 after the install. When they came back to fix the vibrating fan, they scratched our brand new bath tub they installed with the ladder and I had to do the legwork to fix it and get special paint that is rubbing off now. The screws they used in the drywall were not all the way in the wall. We have three spots where there spots popping out. I showed one on the ceiling to Bernie yesterday and he said it is an indent which it wasn't. You hit it with a broom or something he said. He didn't even want to feel the bump. At the time the job was done we had no problems now the ceiling is cracking in the one corner.It looks like they didn't use drywall tape there. The grout they used on the floor was not mixed properly, less than a year and it started to crack and crumble and turned to powder. (I had to fix myself 3x in three years so far). It turns out, they didn't put thinset between the Plywood and the Cement backerboard which helps from the floor moving and prevents tiles from popping and grout breaking apart. Bernie said they put in screws every 9" instead, but that didn't prevent our problem, talk about cutting corners. We didn't have this problem with the old floor tile we had before he came. They installed a new vanity and the night they brought it to my house I took a picture of it with the progress of the bathroom and it fix perfectly in the corner with the counter top on top. The next day, my wife calls me to say the granite counter top will have to be crooked because the corner is not 90 degrees and won't fit. I came home and they covered their tracks by putting up the backsplash so you can't see what they were talking about that it would not fit. After looking at it, measured angles and looking underneath, it looks like they tried to connect the plumbing with the trap and the pipe out of the wall and would not fit by pushing the counter with the sink on top into it. They tried to shift it back, but they could not go any further so the left corner stick out a half an inch. (I have called and emailed him repeatedly to Bernie to come back and fix, he refuses saying that it is not a 90-degree corner and we discussed this before and I said it was ok, meanwhile I was told at work about this and didn't see the problem in hand. I forgot about that picture and saw it months later after the job was done and have raised the issue over and over again. He said in a email to me, I am insulting his workers and him and claims his work is top notch and they don't make these mistakes and they will come back to fix. ?Send me a picture? he says to prove him wrong. I put a 90-degree ruler against the corner and sent him pictures and he won't call or email me back after I sent those pictures to prove he was wrong. This is typical bad contractor talk to getting out of fixing something. The counter top we wanted was custom and he was fighting us at first about getting it off center, even though we were paying extra. The granite counter top we got had chips of granite missing on the surface and very hard to see at first because of the color specks, but found out wiping the counter and feeling the roughness after we paid and they left. I called and emailed him and he will not give me an answer if there is a warranty. No warranty it turns out. Instead, sent me a survey to fill out. I emailed him again, why should I fill this out when you never answer me on these issues? The tile work in the shower was done just ok. He put in a recessed box in the wall and the one tile sticks out a little bit and the tiles they custom cut to frame around the box looks like a shark bit into them. No smooth edges. It looks like they need a new blade, or they just used a hand tile cutter to gnaw off the tile bits to make it fit. Our grout around the tiles are crumbling from the bathroom floor. They didn't use enough screws to the backer board I was told by another contractor. Bernie yesterday, 5-26-15 finally came to my home to inspect my issues after seeing my posting online. He address how they put the cabinet in which was fine to fit the corner. They have to adjust it to be sturdy against the wall, which is fine, BUT avoided talking about the crooked countertop on why it was really crooked. I wasbiting my lip. I measured the angles on how it was set and could have been fixed if they did the proper pipe fitting underneath. This is something I am going to have to live with. He also made a comment on the granite that it looks like moisture got in the granite to make it dark around the sink. I told this to my wife and we both said to each other he never told us to seal the granite and we never had a granite countertop before to know this. He also said, granite has chips and all you see is filler to smooth it out. That does not give him an excuse for giving us such a rough countertop, meanwhile I can get a cabinet from a box at the Big Box store that has a smoother surface like the one I installed downstairs in my basement bathroom. He told me there is nothing he can do to fix the floor from the grout cracking because houses move which is BS and I even showed him the lips on some of tile that was not flat when it was installed. He said installing a floor will never be flat, which is a lie too. A good installer would not cut corners and take their time to make sure it is flat and stable. He said I was not fair saying the things I did and losing thousands of dollars, so I told him I would delete it. After reading this again, it just made me more angry. I edited this to make it fair from my old review. I am going to have to rip out the floor and install the cabinet with a new counter correctly eventually after paying $7000 to this guy. Buyer beware.
Description of Work: Remodel of full bathroom
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,100
Response from star22home
Hi [Member Name Removed]. It is very disappointing that you choose to put our company in this position. The issues we had were all legitimate issues and we worked to resolve all of them, even the smallest detail. We even had to get Home Depot involved, Behr involved and other manufacturers involved just to show you that we stand by our work and will work with you to resolve them. Even with all these issues you brought up, I answered every call and every email to address these issues. We never stopped returning your call even after 3 years. It was even on October 2015 when I visited you again to show you pictures that would explain why you vanity had a gap on one side. That was 3 years after the job was done and we came to answer your questions. You even wanted to hire me to finish the work you were doing in your basement since you were having issues with the township laws. I regretfully declined your offer especially because of our relationship with the bathroom. It was at this point that you wrote this review in Angie's List. We have straight A's on our reviews and we work very hard to maintain this. You also wrote a very similar negative review online discrediting our company. We do not have any negative review of our company anywhere else since we stand by our work and service our client the best we can.
John M.
10/2015
5.0
remodeling, home remodeling
+ 0 more
After having bad experiences with many other contractors that were at our home, I was not able to trust any of them to do a major renovation on my master bathroom. After careful and in depth research, I finally came across Star 22 Home Remodeling. Bernie, the owner of the company, was extremely organized, polite and was on top of the job to assure that is was completed in a timely manner. At the beginning of the remodel, he provided us with a timeline and stuck to it. He listened to our ideas as well as our concerns and offered his suggestions based on his extensive experience. Bernie and his employees are very dependable, neat and respectable and I now finally have a contractor I can trust to do any other future renovations or repairs. Highly recommended!!!!!
Description of Work: Major Renovation of Master Bathroom (Larger Shower, Knocking down walls, Gutting, etc.)
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Cabinet Making,
Basement Remodeling,
Interior Painting,
Sunrooms and Patio Enclosures
FAQ
star22home is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Yes, star22home offers free project estimates.
No, star22home does not offer eco-friendly accreditations.
No, star22home does not offer a senior discount.
No, star22home does not offer emergency services.
No, star22home does not offer warranties.
star22home offers the following services: Kitchen & Bathroom. showroom & design center.