Bartlett Tree Experts - 121412

We have multiple tall oak trees on our property, with two trees with major branches overhanging the roof of our house. One of the trees, a twin oak has one-half of the tree precariously leaning towards the house. As a precautionary measure against possible wind damage to the house, we wanted these trees pruned to eliminate the overhanging branches and address the leaning twin oak tree. Contacting Bartlett Tree Experts resulted in a meeting at our property with their local Arborist Matt. I was impressed with his in-depth general knowledge of trees and the reasoning behind how to properly approach the surgical branch pruning that would not adversely affect the continued growth and life of the trees. While I had a preconception of the tree work that I wanted performed, from listening and considering his recommendations based on his education and experience, we were able to agree on what the most appropriate extent of pruning to be to provide us with peace of mind, while maintaining tree health. Within one week they prepared and sent me their cost quote to perform this work which was fair and reasonable. I did find that I had to repeatedly contact them to schedule a day that I would be home to observe the work, which was done within a two-week period from the original meeting. Under Matt’s supervision, the two workers, using a cherry-picker bucket truck parked in our driveway, were able to perform most of the trimming and pruning work. For limbs out of its reach one worker expertly climbed up into the upper canopy of the black oak tree to surgically remove the remaining branches. Throughout this process, they took great care to lower the large cut branches to the ground avoiding any contact with our cedar shingle roof. They ground mulched and carted away all of the cut branches and used power blowers, to clean up all of the remaining debris from the terrace, walkways and driveway. As agreed, they also installed a new stainless-steel bolt & cable connection linking the two twin oak trees together, thus providing additional reinforcing strength against wind-driven tree swaying and bending. Ultimately, I believe that Bartlett Tree Experts did an excellent tree pruning job for fair price and with my persistent follow-up calls, on a calendar schedule that met my desired time frame. Therefore, I can highly recommend them for this type of work.

Good service. A little pricey but good service

They are a little pricey but they are worth it. They make recommendations and are very knowledgeable. They have a newsletter and answer your questions. The work that they do is second to none and I would highly recommend them.

The promised delivery date for the estimate came and went, and since then we exchanged texts, had a few discussions with Doug when he blamed his office staff for not getting the estimate out, and had a discussion with that same office staff who said they had nothing on file regarding my estimate. Naturally, I've had to look for another tree service. I usually don't slam anybody on the internet, but this has really got me steamed. How can anybody be so disingenuous and expect to stay in business? Setting aside treating potential customers so poorly, I estimate they lost out on more than $6,000 worth of work. My schedule for getting my lawn work done has slipped and I might not make the peak planting season. Thanks for nothing, Bartlett. Upon reviewing past reviews for these guys, I came across August 16, 2013, where the customer recounted almost the exact same experience, with the same Bartlett employee (Doug). I guess they'll never learn.

They were prompt with the estimate. It was maybe a week and a half to two weeks later that they came to do the work. What stood out was the recommendation of their manager. They came out to look at the job. Responsiveness was good.

They are very knowledgeable. I’ve had other tree experts and Charles knows more than all of them. Their prices are on the med-high end.

They were professional and responsive. They seemed like they knew what they were doing. There were no issues with scheduling the appointment.

I am planning on using their service in the future. Scheduling the appointement was easy and they were professional and were very thorough with the cleanup.

Arborist came to our house and diagnosed problem we were having with a tree. Said there was no cure and not to spend any money for any treatment. I asked about cutting down the dead branches. He gave us a price and the job was completed within a week . Not pushy about selling us services. The men who performed the job were neat and careful.

In 2008, I called them to remove a dead Japanese maple and to grind the stump. They came out to do the tree, and after several weeks I was still waiting to have the stump removed. We had ordered a swing set to put where the tree had been, so the delay in stump removal was also delaying the install of the swing set. FINALLY they sent a crew at 4:30pm on a Friday and when they got to my home, they realized the equipment that they had would not work on a stump as large as ours. Why this info wasn't communicated to them from our salesperson (Doug) boggles my mind. The crew tried to contact the office, but of course everyone was gone for the weekend and they could not perform the work. I ended up hiring another company to remove the stump. Do you think I even got a call from Bartlett to reschedule?? I decided maybe it was a fluke, so I called them again this past June (5 years later). Same salesguy (Doug), same routine. He again spent so much time walking my property, telling me what I needed, telling me the importance of having the work done in a timely manner, etc. I stressed the urgency of the job, as we were getting ready to list our house. One week went by, then two. Finally I called and left a message with the receptionist, asking for Doug to call me back. No response. It is now 2 months later and I've never heard from him. Why would you invest so much time in coming for a site visit and then never produce an estimate?? This company is the worst I've ever dealt with. They had a customer ready to sign on the dotted line and couldn't even get an estimate emailed to me. Unbelievable. A waste of time!

The date he was to visit the properties came and went with no communication from the sales associate. I telephoned a couple of times afterwards and only got thru to his voicemail. Messages left on his voice mail went unanswered.

They changed representatives on us making it less smooth than it might have been otherwise. They didn't get the stumps as clsoe to the ground as they should have. We had someone else take down two other trees and they did a much better job.

NEVER CALLED AHEAD AS DIRECTED. NEVER CALLED BACK IN RESPONSE TO PROBLEMS. TECHNICIAN DIDN'T KNOW WHICH VISIT HE WAS THERE FOR AND DIDN'T KNOW ABOUT MY CALLS FOR SERVICE.

He gave all the information straight in trying like game sale saying that they could do this and that, save and feed the tree, and it got a disease and potentially it was going to fall down, so, we have to cut it down.

The Barlett rep. showed up on time and quoted us a price. We really did not have an issue until it came down to the actual service date. The day before we received a call from the Bartlett rep. requesting more money down than we originally gave (approx. $3200 more). My husband and I were not happy because we already gave a deposit that was accepted and to call the day before requesting several thousand dollars more, felt like strong arming. Needless to say, we requested our original deposit back and began researching more companies. We actually found several companies that quoted prices more than 50% less than Bartlett. We chose one of the companies and they did an excellent job for half the price. Bartlett, to their credit, returned our original deposit with no hassle in a timely fashion.

Arrived on time and perfromed all requested work. Tree removal took approx 4 hours and you wouldn't know that a tree was ever there

We got estimates from several companies (only highly rated and qualified) for pruning of a valuable large tree, plus trimming and storm damage alleviation on two smaller trees. Bartlett (of Piscataway) was extremely professional, courteous and responsive in all ways. Their estimate arrived with pro-active information on their insurance and bonding, and was detailed and listed appropriate standards. If you want highly professional and consistent treatment, their estimate process was highly promising. However, they are also quite expensive. Quality care should not be given to the lowest bidder, and I don't question that they offer value for their high prices. Since we found another highly qualified and rated company that offered a substantially lower rate for the same work, however, we ultimately went with a different provider. (Bartlett was about 35% higher, which seemed too much for the difference in offers). Our experience with their estimate was without flaw, except for the price.

I have used them for years and I think their prices were reasonable. They are punctual and did what we agreed to. I will use them again in the future.

My overall experience with them has been excellent.

They gave me a date and time to come out for a quote. I took off early for my lunch break and drove half an hour home. They were 20 min late so I called them and they called back and said that they came the day before and looked at it. So I wasted my lunch break to meet them and they had already been there, and did not call to let me know.

We've used them for 10 years or so. They are very knowledgeable and do whatever they can to preserve the health of the trees. They will do pruning of the trees unless they have no other choice. They are kind of expensive but they are worth it. They are generally very responsive. They were swamped after our October snowstorm but tree people were in short supply everywhere. We will definitely use them again.

Apparently, our trees were not big enough or old enough to be cut down / trimmed etc - frankly we did not know much about 'trees' . We appreciated the fact that Bartlett took time out to come & see us and explain 'facts' to us. Now we know that the huge trees that get uprooted in a hurricane are pretty darn old and huge. Ours did not meet that 'standard'. However, we will highly recommend him to all our friends whose trees meet the set standard for cutting them down, thereby benefiting both!

It was a very good experience. They are specialized in all kind of trees. I've used them before about three years prior to trim some trees. They work very quickly and very expertly. They did a good job. They clean up after themselves all the time. I have no complaints about their work. Their price seemed reasonable considering that they are certified arborists. They are not just a local person who knows how to trim trees and that sort of thing. I don't think that the men who actually cut the tree limbs are certified arborists but certainly the people who come out, take a look and give the estimate are arborist.

Very pleased with everything as stated above.

It tuned out very good. They did it fast and very good. They didn?t leave a mess.