Response from Mann's Heating & AC Inc
We are sorry that (Removed member name) was not pleased with the estimate given. The Mann’s $1899 Big Deal was for a direct replacement of a forced hot air gas furnace, in which the furnace would be installed to an existing plenum. Any additional work outside of the scope of the Big Deal would be charged accordingly. The additional $1,385.00 quoted to (Removed member name) was for the following; • Removal of the evaporator coil and reinstall after new furnace is set in place • Pressure test and vacuum refrigerant lines once evaporator coil is reinstalled • Install furnace on a sheet metal base with filter rack for easy filter changes • Programmable Thermostat • 4” Mechanical Air Cleaner The additional work is outside the scope of the Big Deal offered, and was therefore priced accordingly. We are not dishonest nor morally corrupt. If indeed the make- up of your HVAC system allowed for a direct furnace replacement to an existing plenum, we would not have to charge the additional amount. There are others who have purchased our Big Deal as-is with no additional costs. We have been in business over fifty years and pride ourselves on customer satisfaction. We thank you for the opportunity to provide a quote.