Response from Jan Fence Inc
Dear [member name removed], I have spoken to the estimator that reviewed your property with you, and we would like the opportunity to address your concerns. Jan Fence is committed to excellence and customer satisfaction. That being said, we install fences, we do not do landscape work or clearing of debris such as concrete slabs in order to install a fence. The only removal we can be responsible for is the removal of an old fence and its footings. We cannot be held responsible for the clearing of trees, shrubs, piles of raked leaves, torn up concrete, rocks or any other debris. It is the customer’s responsibility to prepare their yard for proper installation. We would be happy to recommend a landscaper and debris removal company for you to reach out to in order to get your yard prepared for a fence installation. This is not only to ensure that the fence is properly installed, but also to ensure that our crew is safe while on your property. We must also be able to properly determine the type of soil we are working with (rock, hard soil, soft soil, etc.) so that the proper excavation equipment is brought to the installation, and this cannot be done when the ground isn't visible due to excess debris. We also cannot install fences that do not meet state and town regulations when there is a pool or body of water located on the property. This is not only to ensure you, your family and your neighbors safety, but also to avoid any fines and excess fees for removal & reinstallation of the proper fence. We insist on following all laws and regulations. As far as your disappointment in the price, I can assure you that we have very competitive prices and the best installers in the area. We buy direct from manufacturers for only the most durable materials and pass the savings along to the customer. Please note that our prices include materials as well as labor. If you are interested in possibly doing a DIY project, we would be happy to have someone quote you for materials only. Should you have any other questions or concerns, please feel free to e-mail me at Ashley@janfence.com or call me at 973-694-4055. Sincerely, Ashley MacDonald Assistant to the President