About us
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Business highlights
Services we offer
Window Installation, Window Replacement
Services we don't offer
Window Repair, Window Treatment/Tinting
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
0%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 15
Assorted photos uploaded by Window Nation Philadelphia
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 1% | ||
| 0% | ||
| 2% | ||
| 10% |
Filter reviews by service
"Great -- please keep us posted if you need anything else."
"This is exactly what we aim for! Thank you and continued success with your home."
"Thank you for taking the time to share your thoughts. Happy holidays!"
"Hi [removed member's name]-- Thank you for taking the time to share your feedback. We take it all -- the good and bad -- very seriously as we pride ourselves on delivering top quality customer service. We never use “pressure” to close a sale, but do in fact professionally follow up after a presentation until a customer is ready to make a decision. We apologize if this was viewed as pressure as that was never our intent. As for the price quoted by our design consultant, windows vary tremendously in both price and quality as you know. The quality of the installation is also extremely important and our team is highly skilled and highly trained. We feel we are always competitive when it comes to pricing but of course can never compete with free labor. In the end, all that matters to us is that you found a solution that works for you and you're happy. We wish you the best of luck with you home and again, thank you for sharing your experience with us."
"Thank you for taking the time to share your concerns. We absolutely do not condone high pressure tactics and apologize that this was your experience with us. For what it's worth, we are looking into this on our end and using as a learning experience. We're just sorry we lost the chance to earn your business in the process."
I had told the salesman at the start that they were the first in the door and that my wife and I would do our due diligence and have several companies provide estimates so that we could compare and make an educated decision. While the product itself seemed ok to us, the gimmicky sales tactics were not and are a reason why we will not consider Window Nation for the purchase of replacement windows in our home. The experience reeks of bad used car lot sales tactics. Hard-selling and putting pressure on the prospective buyers to make a purchase on the spot for such a large amount of money, based on phoney-baloney sales, coupons, vouchers and managers discounts is a quick way to lose our business. The pricing was only good if we accepted right then and when we declined, the rep would try to pull more "discounts" to get us to buy. Based on reading other reviews now, I assume this is a selling strategy of the company. Window Nation would have had a much better chance of getting our business had they discarded these practices and instead, simply let the product sell itself. Provide one, simple price without the nonsense and show me how your window at this price point compares to some of the others in construction, durability, efficiency, warranty, etc. If the product and service represents a good value, or high enough quality to substantiate a slightly higher price, then great.
We also felt like the pricing might be high for what was being offered- but again this was our first estimate. This was for 7 double hung windows in the home and after the 7 or 8 discounts/offers/made up on-the-spot promotions, etc. I've also now received a couple of phone calls from them trying to get our business, even offering a further reduced one time price.
We should have just called Grayboyes in Plymouth Meeting or Dailey Mfg in Willow Grove first and avoided wasting so much time. The sales experience with those companies vastly exceeds that of Window Nation.
"Hi [Member Name Removed]. Thank you for taking the time to share your thoughts. First of all, I apologize we were late. Traffic or not, we always strive to be early and respectful of our customer's time. I am happy to hear that you set off to receive several quotes. This is a practice we recommend everyone to do. We're confident in our products and our service, but know we won't earn everyone's business, and it's feedback like this that helps us learn and improve what we can. I appreciate your candor on our approach and will share with the team. Again, thank you and best of luck with your home! Harley Magden, co-founder and owner."
"Thank you!"
"Hi [member name removed] We'd like to learn more but you didn't share any feedback. Can you share your thoughts on our pricing and how you arrived at that grade? Thanks!"
"Thanks so much, [removed member name], for taking the time to share your thoughts! We love that you love your new windows. Harley Magden, owner"
"Thank you, we appreciate you saying so!"
I received an estimate from Windows Nation (George salesman) on 6 composite windows and was not sure if I wanted use them seeing they were my first estimate I received. I ended up signing a contract because getting back out to us was an issue if we didnt sign that day. So we were told that we could call George (salesman) to cancel the next day to cancel and too sleep on it. We just give a $500 deposit now and he would not cash our $500 deposit check and send it back if we cancelled the next day. Well I cancelled that next day so I could get a few more estimates and what do you know the check was deposited two days later and the only reason I knew was from checking my bank account. Salesman not even professional enough to call and tell me.
The funny thing is I talked to the salesman on that day and a few days later and he never ever mentioned that he deposited my check.
MY OPINION IS TO NOT TRUST THIS COMPANY! WHO'S TO SAY THAT IF THEY LIE OVER $500 BUCKS THAT THE WINDOWS YOU BUY ARE WHAT YOU PAID FOR AND NOT A CHEAP LOOK ALIKE.
TRUST IS BIG FOR ME AND THEY LOST IT AND A POTENTIAL CUSTOMER(S).
No, there was no miscommunication. Your salesman told my wife and I that we could sleep on it over night and that if we decided to cancel he would NOT cash the check and return that check to us. I do have a recording of this conversation with your salesman along with voicemail telling me he wont cash the check. So there was no miscommunication, just LIES from your salesman.
"Hi [member name removed] — Thank you so much for sharing your experience with us. Feedback — good and bad — genuinely helps us as we strive daily to be a better company for our customers. I am sorry you had a less than ideal experience with us. I did follow-up with your sales person and there seems to be some miscommunication. He didn’t realize you wanted him to hold off on having us deposit your check. We apologize for the misunderstanding. We are in the process now of refunding your deposit and accounting tells me the check will be mailed on 10/17. Trust is big for us, too, and I’m just sorry we didn’t do a better job of demonstrating that to you. Again, thank you for bringing this to our attention. I wish you the best of luck with your home. Kind regards, Harley Magden / co-founder and owner"
We contacted Window Nation in part from the great reviews on Angies List. The sales rep, Brett, came out promptly, gave my husband and me a very non-pressured background review on Window Nations history and their priorities on high quality products that were unique and a good investment for our home. He also shared how W.N. puts a high priority on customer satisfaction. He was friendly and asked what we were hoping to get from new windows. He showed us a comprehensive explanation regarding why W.N. windows were superior to other windows and window companies. I was originally apprehensive about the whole new window purchase situation after having been burned badly by a previous window installer at our last residence, but I was convinced by the end of the presentation, that W.N. was the company for us.
We were contacted by a technician, Scott, who carefully measured the three windows and the door within a very reasonable time. Window Nations windows are made custom-sized so your windows fit perfectly and there aren't any of the shims and tubes of caulk and the other usual make do things that our previous installer used. Although, W.N. does use caulk, but special high end caulk that adapts to changes in weather so that the seal on your windows are not likely to split open and release the seal.
The installer came a couple of weeks later, and quickly, quietly and cleanly removed my existing windows and doors, and installed the new units. The window seals were done neatly. I immediately could tell a great improvement with the insulation quality in the two rooms. It was shocking to feel the difference so quickly. The style and fit were PERFECT! There was a slight imperfection in one of the windows which they replaced within several days.
People in my neighborhood love my windows it seems as much as I do. On the days after the installation of the windows, they would stop when walking past to look at them, and when they were driving past, they slowed down to look at them. Many neighbors have told me how much they really were amazed how attractive the windows were. I am sooooooo pleased with Window Nations, and I highly recommend them to anyone considering getting new windows. Don't waste your money on those pre-made windows. You won't regret going to Window Nations, I guarantee you.
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