All Appliance Repair

Extremely unprofessional Service , they never fixed the problem of my fridge , Their technician Mike was very rude and requested more money on top of what Newleaf (the warranty company) paid them . I called to complain to the manager that they charged me and the problem is not fixed , they just wanted more money without even diagnosing the issue .

Worst appliance repair company on the planet. Charged me more for the service call than originally quoted. Didn’t have the parts needed and then quoted a price for the replacement part and labor for more than I bought it for. Got the manufacturer to cover the parts for free but this stupid company refused to come back out to install the parts since I didn’t order the parts through them. Total sham company. Don’t waste your time with these buffoons.

UNCERTAIN TECHNICAL EXPERTISE (REPAIR REQUIRED 4 VISITS OVER A 6-WEEK PERIOD TO FIX A SIMPLE PROBLEM) AND RUDE OFFICE PERSONNEL Our Frigidaire wall oven was just out of warranty when we used the self-clean function for the first time. Halfway through the cycle, the heat went off and we couldn't finish the cleaning cycle or cook. We contacted Frigidaire, who agreed to give us a parts concession if we used one of their three authorized service dealers. They set us up with All Appliance Repair, which initially seemed punctual and professional. We paid $96.30 for the diagnostic visit and were told the actual repair would cost an additional $100-$150 after the parts came in. The technician had to return three times because of parts issues, which he blamed on the manufacturer. All in all, he replaced the fan (which may not have needed replacing), digital clock (twice--the first one was the wrong model part and may not have needed replacing), and what he called a "cutout," a heat sensor/safety valve (twice--the first one was defective, and this may be the only part that actually needed replacing based on an internet search). Our oven does finally work. He did not bring an electrical tester until the fourth visit. Between the third and fourth visits, we contacted Frigidaire about getting a labor concession in addition to the parts coverage because of the repeat visits, and they agreed. The technician did not charge us for subsequent visits, but he seemed annoyed about the labor concession, especially when we asked about getting our initial payment refunded. He told us to call the office, but that it probably wouldn't work and that we should try Frigidaire first. So we did, and Frigidaire said that we were entitled to have all labor costs covered and escalated our request; we're waiting for a callback. Meanwhile, we called All Appliance Repair, and the woman we spoke to became angry and told us we were costing their company money, and she refused to refund the $96.30 and hung up. Because the technician may have made errors (the parts issue is not clear) and the staff is not willing to work out a payment dispute resolution, we cannot recommend this company. We are not trying to cheat them out of money, only to get the manufacturer to cover all costs. The contract between the manufacturer and the service provider may have limitations that we are unaware of may be the cause of their anger. We'll see what Frigidaire says when they call back.

horrible - unprofessional. Did not show up after i waited all day and called them twice. Called next day and tried to reschedule 5 days later. Rude Customer Service.

The absolute worst! I ordered the parts that AAR asked me to order directly from Bosch, as they offered me 50% off due to the newness of the refrigerator. One of the parts was wrong, and not needed anyway. The woman on the phone (Chris?) said "that's what you get for not ordering through us". Be prepared to pay for their mistakes!

Didn't...Lied and was extremely nasty to me about contacting me for an appointment; extremely unprofessional and attitude was NOT necessary - will NEVER use NOR recommend this outfit.

The repairman came. He unscrewed the front panel and the kickplate underneath. He said, "I know what the problem is. You have water in the pan - you may have a leak." (BTW - My daughter witnessed our exchanges.) He was under the machine reaching in, moving around and checking hoses, etc. He then checked the power supply asking us to turn off the electric. He diagnosed the problem as "you need a new control box." The next morning there was water on the kitchen floor, it was coming up from in between the seams in our fairly new wooden floor. The wood was buckled and discolored in a 10 x 4 foot area and very noticable. Frantic, I tried to find the location of the leak myself and I was stunned to discover that the repairman did not turn off the water supply since he acknowledged "you may have a leak." (The water shut off was under the sink in the cabinet right next to the dishwasher - very accessible.) When I spoke to a manager at All Appliance I was given the run around and was told the repairman did nothing to cause a leak and she even questioned my honest recount of the service visit. I asked her why he didn't shut off the water. The manager told me, "Because he would have had to pull the machine out from the wall to access the valve." I said, "That's not true it's located in the cabinet next to the dishwasher." The manager totally sided with her repairman basically discounting my side of the story. Beware of this company and patronize them at your own risk. They do not stand behind their work and they will cause you far more headaches than you bargained for. I may wind up with a mold problem in addition to paying for a new floor. Also, when I asked for the control box part to be installed by another repairman - the manager told me she could not guarantee that. Apparently they can't guarantee customer satifaction either. I will never use them again and do not recommend them. You have been warned.

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THE BAKE IGNITOR WORKS BUT THE SPARK SWITCHES HAD TO BE REPLACED AFTER THEY WERE INSTALLED BECAUSE OF THE CONSTANT CLICKING NOISE IT MADE BY THE GAS BURNERS. HAD TO TURN OFF THE STOVE AT THE BREAKER. REPLACED BROILER PARTS BUT WHEN I USED THE BROILER IT STILL HAD THE SAME PROBLEM...AFTER OPENING THE DOOR TO THE OVEN TO CHECK COOKING THE IGNITOR STOPPED WORKING AND GAS WAS LEAKING. AFTER COMPLAINING ABOUT THE FACT THAT MY STOVE WAS NOT WORKING PROPERLY AFTER ALREADY LAYING OUT OVER $600 THEY TOLD ME I HAD TO WAIT A MONTH BECAUSE THEY WERE TOO BUSY. TODAY, JULY 16TH THE CAME TO FIX THE BROILER AGAIN AND REPLACE THE SPARK SWITCHES THAT WERE UNDER WARANTY AND AN ADDITIONAL MODULE THAT SUPPOSEDLY CONTROLLED THE BROILER IGNITOR, IT FAILED BUT NOT UNTIL THE SERVICEMAN LEFT. I CALLED, HE RETURNED AND SAID THERE WAS NOTHING HE COULD DO. I ASKED HIM TO CALL BOSCH TECH SUPPORT AND HE SAID NO AND LEFT. I CALLED BOSCH AND THEY SAID THERE WAS NOTHING THEY COULD DO EVEN THOUGH THEY WERE THE ONES WHO RECOMMENDED THIS REPAIR SERVICE. ACCORDING TO BOSCH, MY ONLY OPTION IS TO CALL ANOTHER REPAIR SERVICE

Cheats. I had 2 KIDS come out and tell me I need my whole ice system changed in my freezer. They pushed on a button and lied about what it did and indicated. They quoted me over $300 to have the item fixed. Sears unclogged the frozen tube for $60. That was all that was wrong. Nothing needed replacing. I called and asked for my $80 service call money back and they wouldn't do it. BEWARE. They lie lie lie about what is wrong . The two kids that came were completely incompetent and tried to BS me. Luckily I knew how the ice maker worked.

I have used them for at least 20 years and I trust them totally. They are honest and punctual. I told them I needed them before a certain time and they always call me the night before for when they will be coming. The quality of their work is excellent and always has been. They are neat, pleasant, and reliable and I will not use anybody else.

Woman on the phone that took my initial call was wonderful. She didn't have anything for me same day, but promised to call back with a time slot for the following day. Around 4 pm, I got a call saying they'd had a cancellation and if I was around, the service guys could come now. Needless to say, I was impressed, and quite happy. The service call went a little down-hill from there. Two service men showed up shortly after the call. Their professionalism was questionable. I was home alone (female), and were it not for a few reviews on Angie's list and my two large Dobermans, I'm not sure I would've felt comfortable letting these two guys into my home. They had no name tags, uniform or visible work truck with company logo on it. However, they were initially polite and did seem to know what they were doing in terms of trouble-shooting the washing machine. After trouble shooting the problem, I was told the part I need (central control/electronic module) is not stocked as it is expensive. I have since called 2 other repair services, and found this to be industry standard. CCUs are expensive parts and no one seems to stock them. I was told that I would get a call back in 1 day for an estimate, and if I agreed to the parts/labor charges, it would be 3-5 days until the machine could be repaired (depending on how long it takes to get the part). This seemed reasonable, and again, I took the time to do a few calls to other service providers to verify this as pretty much industry standard. I paid for the service call/trouble shooting via credit card (and was given my carbon copy so my info was safe - bonus). So far, aside from the questionable appearance, decent. If the gentlemen had left after this, I would be rating them higher. However, after I paid for today's service call, the one service man criticized my choice of laundry detergent (I used seventh generation - eco friendly and HE compatible). He turned to leave, and then said, and quot;You're using the wrong detergent.and quot; To which I replied that it is a HE compatible detergent, and the Whirlpool certified technician that had worked on my machine over 1 year ago said it was fine. We had a short discussion where he continued to criticize my choice of detergent and dismiss my preferences for eco-friendly detergent. He went on to tell me there was and quot;way too much sudsand quot; in my machine. For there record, there is very little suds visible. The machine broke in the middle of running a load and did not drain any of the soapy water from the wash cycle or start a rinse. Of course there would be some suds! Furthermore, if frequently look at the machine when it is running and there is generally very little suds visible. I don't know where this comment came from or how the gentleman thought it would be anything other than critical and condescending, but he really continued to labor the point. This left me with a very sour impression of an otherwise acceptable service call. I imagine most people dislike paying $80 to be insulted - which is essentially the upshot of this repair call. I probably wouldn't use them for to finish the repair, but I can't do it myself, and if I go with another service at this point it will only add more expense (as no other service provider is willing to order a CCU for a service call based on my say-so from some other service person) and time I don't have to be without a washer. I hope they send different technicians when the repair is performed. If you've got a thick

Unit back to normal (38F) and quieter. Service coordinator answered promptly and said that a tech would likely be available SAME DAY in my area (Mercer County NJ) Called to confirm estimate arrival time several hours later and tech showed up on time. Overall, very happy and would recommend or use in future. Price seemed reasonable compared to comments seen on Angie's List here for competitors.

All-Appliance had an opening and came right away to fix my gas dryer. They ran a quick test, determined the problem (needed a new heating coil) and fixed it. All within an hour. The price was about what I expected, so I was completely happy. The guy who came was friendly and professional. I'd use them again in a minute.

On day of service, they called to to inform me their arrival timeframe. They came within that time, were very professional, cleaned up afterwards.

Had a front loading washer which developed a leak soon after the warranty expired. Called the manufacturer, who gave me the choice of this company or one other to be their local authorized repairer. The All Appliance Repair appointment was easy to make; the serviceman arrived a few days after the phone call. The price of the basic service visit was reasonable. The technician was very polite and professional, but he seemed more interested in running thru his predetermined checklist of things to than listening to us under what conditions the leak did or did not appear. In fact, we ran a load as he was pulling out of our driveway to leave, and it leaked again at the same point in the cycle where we told him it would leak. We called his dispatcher asking for him to return, but were told that he would be available until the following week! We then escalated this to the service manager, who told us that his people did not have the time to fully reproduce all wash conditions in the field, and that the machine would have to be brought in to their shop, and they would charge for both bringing it in to their shop and by the hour for diagnosis, in addition to any additional parts or service. Checklists serve a valuable role whether in a cockpit or operating room to make sure important details are not missed, but they should never be used to re-define a problem and make it go away because and quot;everything on the list checks out..and quot; If you have run thru your predetermined checklist, and the plane is still losing altitude, do you then say that nothing is wrong, even as the plane slams into the ground? Sometimes the problem isn't on the list. We ended up calling another company in Trenton. Their seasoned technician actually listened d to what we were describing, reproduced it, and figured out the source of the leak within fifteen minutes. Summary: nice people, reasonable prices, but not very good at actually fixing appliances

I was very pleased.

THE EXPERIENCE WAS VERY POSITIVE. THEY WERE VERY RESPONSIVE AND STOOD BY THEIR WORK.

SERVICES WERE PERFORMED ON TIME. THE ESTIMATE WAS THE PRICE CHARGED.