RENO'S APPLIANCE

Terrible customer service...actually NO customer service. We were fortunate enough to have a salesman who wasn't interested in quoting us for the new kitchen appliances that we picked out. This was after we paid them to send out their field guys to take measurements. Stay Away !!

Purchased an entire kitchen set. Jen Air Flush Mount refrigerator, stove, dishwasher and Sharp microwave drawer. It was all installed in MAY. Refrigerators had missing parts and now 6 month later the parts are still not in. All i get is "COVID is delaying things". No one calls from Reno's i have to call every 2 weeks to get another update - which is just the complete run around. Bottom line - take your money where they actually deliver on their customer service promise.

A fantastic experience start to finish! Knowledgeable sales assistance, clear and prompt purchase arrangement, punctual, professional and expert installation. Highly recommended!

I purchased a high-end double wall oven, and the installer from Reno's could not get it to work. Reno's refuses to replace it, claiming that GE has to fix it since it's their warranty. GE cannot locate the part to fix it, and Reno's refuses to give me a new oven.

Excellent! I worked with Ari Sr. He is very knowledgeable and helpful. I purchased all Kitchen Aid appliances. The whole experience was a pleasure thanks to Ari's knowledge of the products and his great customer service. I also purchased a wine fridge. I was concerned about the noise of this appliance due to many review that I had seen on this. Ari helped me find a wine fridge that was one of the quietest out there! It is made my Fagor and it truly is so quiet. I don't hear it at all! I absolutely recommend Reno's to all my friends and family!

In summary, a pleasant sales experience but the delivery was unpleasant. The sales person we worked with was great overall. Neither pushy nor overly annoying. She just talks a lot and is responsive to our questions. The sales experience gets an "A-" in my book. Not perfect but I can't remember a lot of better buying experiences. Appliances were delivered as promised but towards the end of the 3h delivery window. The delivery guys, however, are the cause of the lousy grade. My wife was alone at home waiting for them and they made her feel like she was obligated to tip them, saying things like "Oh, I wouldn't be able to afford this" etc. That's not professional. No updates on the after sales service as the appliances aren't even installed.

Everything went smoothly, appliances delivered on time.

Wow where to begin. Needed all new appliances for a kitchen remodel. Went to a few places and then back to Renos where we met salesperson Ari who was very accommodating. We got a range and a dishwasher for about 4,500 on a range and then went back to get the range hood. Salesperson Ari told us about the great deals he had on floor models and steered us in that direction. We picked a floor model, saved a bunch of money and then spent the next three months trying to get all the pieces. I dont have the energy to detail the problems but our installer came 3 times to install the hood and each time found another problem (wrong pieces, missing pieces, parts that looked right but didn't fit). Each time I called I got the apology and the assurance that this would be the last time. Then we would take the next step and find another issue. Suddenly Ari not so accommodating and impossible to reach by phone or email. Never in my life have I had such a terrible customer experience, after the 4th screw up they offered to come and install it for me - by that time I was ready to run it over in their parking lot so returned the whole thing. Bought another hood from a reputable company and had it installed in no time. Would NEVER buy anything from Renos again - before you buy google their name and you will see a lot of bad customer experiences (wish I did that - Angies didnt have enough on them at the time). Price was good but cost me WAY more in the end, both paying my installer for wasted time and the fact that the entire kitchen completion (permits, etc) was delayed based on their complete incompetence. At one point they sold me a wall vent and told me it was a roof vent. If you are looking for cheap, right place to go - as long as your customer service expectations are very low and you have lots of time to waste. AVOID

Not well - I will never recommend Reno's and have told everyone I know about my experience.

On the recommendation of our contractor, we purchased all our kitchen appliances from Reno's. Initially, I was very happy with the prices and service. As we approach our three year mark, our Kitchen Aid stove has been repaired once, our Kitchen Aid dishwasher has been repaired once (now maybe twice), our GE refrigerator has been repaired once, and our Rohl faucets have been replace twice. All of these products were highly recommended by Reno's Additional costs--close to $1K. I wrote to Reno's and told them how disappointed that my batting average with the appliances they recommended was poor at best. There was never a response from them. I purchased our first house's appliances from Sears and paid for repair once in 8 years. In three years, I am now on my 5th and maybe 6th repair call.

My mother had shopped there before. We went to the store and went to our sales person (Ari) and asked about the price of the refrigerator (Jenn Air counter depth french door stainless steel) we were looking for. There was absolutely no pressure to buy. My husband also wanted the Weber Summit grill and so he gave us the price for that as well. After going to several places and even checking prices online, we found their prices were the best. When we decided on purchasing from there, we were able to just give our credit card number over the phone (at the time we were living out of state and were purchasing this for a new house we hadn't moved into yet). The delivery was great. Though the delivery guy was not supposed to hook up the water dispenser for the fridge, he helped me out anyway. I would never go anywhere else to buy appliances.

Reno's is fantastic! We were always dealt with professionally by a knowledgeable sales person (Ari Amador - kudos to him!)- when he wasn't available, we had more help from Ed. We were never given any attitude and just given professional and courteous service. That in and of itself is RARE in this industry. I checked prices everywhere and shopped everywhere because this was a huge purchase for us but in the end, I couldn't say I would trust any other store. When we needed specs to be sent to our cabinet dealer, it was done in a flash and without any complaint. If something were to go wrong on install, I know that I can count on Reno's to make it right. The other places make it seem like the buck is passed as soon as you put that payment down - but not at Reno's. They know that word of mouth is powerful and that sales come from people getting the info that they need to make decisions, not by tricks or pressuring people.

Purchased a Jennair range, and later was so happy I purchased a KitchenAid dishwasher. Paterson showroom has a very large range of product on display and salesman was knowledgeable, patient & pleasant to work with. On the Jennair range Reno's price was hundreds less than hardware stores. Was able to deliver next day (although I didn't need it that fast): Delivery cost was very reasonable, delivery was on time and neat. On the dishwasher their price was "only" competitive with everyone else's, but after my great experience with the range why buy anywhere else? Extremely satisfied & would recommend to anyone. By the way, if possible shop the Paterson store. First, it's located in the Paterson Urban Enterprise Zone, so state sales tax (7%) is halved (3.5%). Second, I heard from the (outside) installer that Paterson store is much better run than the Fairfield location.

If you buy household appliances in the upper end of the market (7-10 on a scale of ten), then Reno's is the ONLY appliance store to visit. Other stores try to please everyone and have a sample of appliances from manufacturers to suit all tastes. However, since that is physically impossible to display, they only have a few models in each line and can let you choose others from a catalog. However, Reno's is different: they only carry the higher end models but do so for ALL major manufactures. That allows consumers to actually see and compare the differences between models in a price line or among different manufactures. In addition, they provide extremely competitive prices, superb sales help, excellent customer service. In a word, to make life simple, save money, avoid surprises, and be happy: just go to Reno's Appliances. Two locations in Paterson and Fairview, NJ. they also ship to neighboring states.