Gutter Guard Authority Protection MasterShield

Installed gutters but didn't install the screen on them, which was the whole point of these gutter.

The main person was supposed to get back to me with scheduling and timing and a reduced price but he never did. So used someone else

they did not contact me after i sent in my angies list request

The salesman was fully prepared and voluntarily showed me all types of gutter protection, not only their own but the competitors as well. He showed up promptly, answered all my questions and was not pushy. I had 2 other companies come out to explain their product and give me estimates and this one was the best. Not only in terms of price but also professionalism. The installation was scheduled in a very short period of time. The installer was efficient and amiable and didn't waste any time. My questions were answered and the job was done quickly and completely. After the installation was complete, the area was cleaned up completely. It was like no one was here. The first rain happened at night so I didn't see the guards in action until yesterday when we had those severe thunderstorms pass through the area. The guards worked perfectly. Even with such a heavy downpour, the water just went in the gutters like it was a gentle rain.

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They were professional and worked diligently.

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We had very tight timing for this project. It had to be finished within 2 days of a siding project in which all previous gutters and leaders were discarded. MasterShield was very accommodating to meet our deadline, despite a "floating" start date. They only required a 2 day notice to start. We had significant ice dam problems at our home. We needed heat cables in both the gutters and the leaders as well as fully covered gutters. Mastershield designed a system that created the maximum cable coverage for the least amount of cable used (not an easy design with our house). The MasterShield gutter system carries a lifetime guarantee but is quite pricey. Gutters/leaders are fully protected for the the lifetime of the house. The Company was willing to work with us to come up with an affordable price. In addition, MasterShield was able to custom match the leaders to coordinate with both the siding and brickwork. This color matching makes the leaders so much less noticeable than your standard white leaders that are readily visible. The overall look of the house with the color-matched leaders is amazing. They completed the entire job in less than a day and completed cleaned up afterward. I highly recommend them!

Crew arrived in timely fashion. I had to suggest that the installation crew clean out the gutters first before they installed the guard over the gutters (even though the salesman said they would do this), and I had to bring the hose up to the roof to enable them to wash out the gutters, or else the crew would not have done so. Otherwise, the work proceeded smoothly and appeared fine when the job was complete. One of the installers also troubleshot an gutter overflow issue I was having and re-directed some water to try to alleviate the problem. After some rain I noticed that water was just rolling off the edge of the house and not being properly channelled by the gutters. I gave this some time, as I was told that oil that adheres to the gutter guards in the manufacturing process sometimes takes time to dissipate, causing the gutter guards to work ineffectively at first. However, after about 4 months I was having the same problem. I climbed up on the roof and also noticed that the gutter guards were improperly pitched in the center of the run, so that acorns and twigs and leaves the like were just sitting on the gutter guards in that section. Other sections of the gutter guards directly under trees--which you would think might have problems--did not have similar problems. I reached out to Master Shield to tell them about the problem and ask them to send someone out to re-pitch the gutter guards. After multiple calls and emails in which I sent photos of the problem, I received no response, although the individual who answered the phone was friendly and tried to be helpful. About a month after posting a less-than-favorable review on Angie's List, I received a call from the owner Joe, who was interested in solving the problem. He visited my home personally when he said he would, and adjusted the gutter guards, which solved the problem of the debris preventing the guards from functioning properly. As he promised, a crew showed up a week or two later to install an additional downspout that I had requested, without charge. This time around, I was positively impressed by the attention and professionalism that I received, particularly the owner's not mentioning the Angie's List review until he was sure I was satisfied with the resolution of the problem. While I do not know if I will keep the gutter guards--which I don't think can handle the amount of water they are asked to in my particular situation--I was pleased with the contractor in the end. I do wish that I received the same attention from the start, however, which would have made for a much more pleasant experience.

They work went smoother than I expected. They were courteous, well prepared and punctual for the work. I am extremely satisfied with the work and they even cleaned up their mess upon leaving the premises. I would recommend them in the future to anyone.

Had problems with prices I was quoted, Salesman and Manager weren't on the same page as to what exactly was being done. Once all this was ironed out, they gave me a better price than what was originally quoted. From there things were fine, did a great job.

We've been thinking about gutter guards for a while, having tried a couple of handymen for cleaning jobs with mixed results. We just can't rely on a gutter cleaning twice a year, too much stuff falls from our trees. Setting up the appointment with Gutter Guard Authority for an estimate required a bit of telephone tag since we work, but once I talked to a real person we were able to schedule it easily. Their "gutter geek" who came out to see us did a very reasonable job of explaining the pros and cons of MasterShield, the system Gutter Guard Authority sells, over their competitors. He was helpful, addressed problem areas like corners and clearly knew his stuff. They were very good with emailing me the details of what was happening. On the day before the install, a lady from Gutter Guard Authority called to confirm that we would be home. The installers called on the way over to say that an accident was causing traffic and they might be a bit delayed, but in the end they got there within 5 minutes of the appointment time, no big deal. They got to work quickly and the job was done in about half a day. It looks good, we chose the guard to match our gutters and it blends in quite well. They cleaned up after themselves and the young guy told me that they had added in some hangers to my gutters because the original installer didn't use enough. I never would have known this was an issue till he told us. He also fixed some leaks where the seals just peeled away in his hands. He held it up to show us why we were getting drips. I said, "oh, how much extra is that," and they said no charge. Well how often do you see that that in this day and age, I was very happy with the job and the workmen, and found the company easy to deal with. Great product, too.

Andrew arrived on time, and we walked the house together. He made pleasant small talk as he did a measurement, and asked some questions about what we were looking for and what problems we had with our current gutters. After a short presentation, he gave us the estimated cost of the job. Because of the holidays coming up, we ultimately decided to wait until the spring to get the work done. But this is the product that we want on our house and will do it in the future.

Andrew showed up at the agreed upon appointment time. He did a measurement of the property, pointing out some of the problems he noticed that we might have regarding our gutters. Afterwards, he presented his product in a short powerpoint presentation, and gave us an accurate and fair quote for the work to be done. We were just looking to get an idea for the future on the cost of the work and what it entails, so we did not go ahead with the project. However, the professionalism and quality of the product that Gutter Guard Authority offered is something that we will use in the future when we are ready to go ahead with the work.

I took time off from work to meet them at the house for a gutter cleaning and a quote to install their system. However, after I left work they informed me that both my wife and I had to be home for their sales pitch. Since she wasn't home they canceled the appointment. I got the impression that they were too busy, couldn't meet all their commitments and were looking for an excuse to reschedule appointments. ($100.00)