Advanced Professional Plumbing Heating & Cooling

Description of Work: Kitchen sink was clogged.

Description of Work: On 3/29/2017 at 11:54 am, which was supposed to be 7 am, the original guy came out to replace a stack. They quoted me on the phone. He left for approximately two hours while leaving an open hole in my wall. At that point, he didn't do anything but open the hole and look at it. He came back two hours later and replaced some silver putty on the cracked stack instead of replacing it. He said the silver putty was $200 a tube. We later found out that it's actually about $25 a tube. He then decided to order a pizza and eat it on our front steps. He stayed longer eating the pizza and talking to us rather than doing the actual job. He exchanged Facebook info with my fiancee. He told us that the office would contact us in two weeks to see if the pipes were still leaking, and they would put the $2700 credit towards that job. We attempted to contact him approximately two weeks after and he wasn't responding to us. Then he ended up asking my fiancee if he wanted to gamble in Atlantic City rather than talking about the actual job. Eventually, we decided to call the office to ask what was going on with the job because the guy kept telling us that they were going to call us at that point. Eric quoted $3,500 for the job. We asked them if included the credit of $2700, the receptionist, Erica said yes. We asked if she could send us the invoice in email and said it would come in an hour and it never came. I called the office back around 5 pm and was told she was out of the office by Adam. When the second boss came out, We contacted Erica for an estimate in writing. We contacted her several more times to get the estimate in writing and she kept saying that it would be coming within the hour. Several days later, I finally asked Erica why we never received the invoice in writing because we wanted to start the job. She ended up saying that the work on the receipt didn't match what they said and that they'd have a supervisor come out. When the supervisor came out, it approximately a month and a day later. At this point I had two holes in both of my bathrooms that began to smell like sewage for the entire month. The supervisor, John, came out and quoted me $3200 to complete the job. He said they didn't see why they should credit me the $2700 because he said that job was done. I explained to him that the job isn't done, they just put putty on it. That's when he called his boss and told me they would be contacting me later that day once he looked into the situation, then left. I called Adam back the next day because I was never followed up with. They ended up telling me that the receipt that Alex went through said that they already fixed the pipe amongst several other things that he never did. Adam then said to me that he knew he was there for a long time because he followed the GPS that was in the work truck, stating he saw that he was there for several hours. That's when I told him those several hours were spent talking to us and eating a pizza. At that point, Adam then understood the entirety of the situation and said he would come out to look at the job. He saw that Alex didn't do the job and lied. He then apologized this taking over a month to complete and said he'd be calling back with the time he'd be completing the work without charging anything extra. He then informed me Alex put down that I only payed $2300 rather than the $2700, which the boss finally saw for himself after a month. On 4/28/2017, the work finally started. Supervisor John and his son came at 9 am to remove the iron stack and replace the connecting pipes. They then used a saw and a hammer to replace the cast iron stack, which I was told was wrong by an emergency plumber I called during the job which was incorrect. It was construction dust, sheet rock, mud, and dust everywhere, including in the tub. Also, the entire wall and ceiling they were working on was completely discolored with hand prints and construction sediments. After John said work was completed, he ran the water quickly in the bathroom above and I noticed the toilet and tub was starting to overflow. Then when I started to walk towards my tub, he yelled at his son to turn off the water. He then left. I asked the second plumber where he went, also asked to him to call, and he said he couldn't. I then went to my upstairs bathroom and I turned the bathroom back on and my toilet and tub overflowed. John then yelled at me stating that wasn't his responsibility. Although, I had a working tub and toilet beforehand. He then said it was a clog that happened a month before he was ever here. I told him that he cannot leave my house in worse condition that it was when he started. He stated that the issues weren't his responsibility. I then went to the basement to look at the bottom of the pipe that he replaced, which is exposed. Then I observed rushes of water in two different areas of the pipe that he replaced which was rushing into the basement. As a result, certain parts of the ceiling started to break and fall onto the floor. I told him that was unacceptable and he said, "you should be thanking me, I've been her all day." I called the emergency plumber and showed them pictures of everything. He expressed to me that the water was backing up everywhere because of hammering the pipe, which was not the correct way to go about it. This caused the iron to fall into the line. He began to yell at me, became really hostile, and told me he did a good job. My fiancee expressed that this was unacceptable and told him he needed to fix what he did.

Description of Work: We have an older furnace and the team has always been awesome at helping me figure out what was going on and help me get it restarted.

Description of Work: Installation of ductless AC/Heating and removal of boiler system.

Description of Work: My husband, kids and I returned on a frigid evening to discover that not only was our downstairs heat (powered by a furnace) not working, but that our upstairs heat (controlled by a boiler) was also broken. All this on a night when the temperature dipped to 11 degrees without wind chill! We called Advanced the following day, Sunday, and they sent someone out Monday morning. My only complaint is that the technician was supposed to arrive between 9 and 11 and didn't get to the house until 11:15. When you are 7 months pregnant and you and your two-year-old are waiting in a house where the temperature has dipped to 43 degrees, 15 minutes makes a difference!

Description of Work: Snaked bathtub drain

Description of Work: They repaired a faucet in the bathtub and did some other small repairs.

Description of Work: Replaced Copper pipes that were leaking and completely replaced our broken kitchen faucet with a new one

Description of Work: Replaced flapper and fill valve in toliet

Description of Work: Heating fix for a tenant

Description of Work: Hot water heater inspection

Description of Work: Waste of time & Disappointment

Description of Work: Add 3 drains, replace garden faucets, snake line to street, and fix boiler.

Description of Work: Have had them here on multiple occasions. Burst pipe one time and banging heating pipes.

Description of Work: I needed some minor plumbing repairs done - drippy faucet, leaky pipe, etc.

Description of Work: Replace my water heater

Description of Work: I needed heat added to an addition of my house

Description of Work: It was a Big Deal purchase.

Description of Work: Called for a backed up laundry sink and running toilet.

Description of Work: Plumbing job.

Description of Work: They reviewed his system and did a diagnostic on his central air. They changed filters and cleaned everything up. They found some issues that needed to be addressed right away and they fixed them.

Description of Work: Water pressure issue

Description of Work: They put in a new water meter and also fixed a shower leak. They also fixed a leak in another apartment of ours.

Description of Work: Fixed clogged A/C drain.

Description of Work: Backflow pipe was dripping and needed to be replaced.