JMC Home Improvement Specialists

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Everyone involved was knowledgeable, friendly, prompt and cooperative. The owner John made the first visit for an estimate..he was prompt, friendly and helpful. Tammy, the bath designer, was invaluable. I could not have made all those decisions without her. All her suggestions (fixtures, tile, colors, etc.) were perfect and both baths are beatiful. Debbie at the office was always responsive. The renovation was scheduled so that I did not have one day without a working bathroom! All the craftsmen were prompt, friendly and skilled. All involved kept me informed of their progress. Any issues that arose were resolved without complaint and to my complete satisfaction. Bobby the foreman always returned calls immediately. His attention to detail is incredible.

The overall process was about as painless as possible. The only delays were getting the inspections done and snow days. the reason I gave them a B in cost is that they were higher priced than other bids. That said they are insured and bonded and give you a drawing of the proposed project. In my mind their services were worth the extra money, but I didn't consider their price to be outstanding thus the "B" grade. One comment for anyone doing this type or bigger job with any contractor. If you want the job done quickly and correctly, I highly recommend that someone with the authority to make decisions be available. There were some mistakes in the drawing that we resubmitted and to my knowledge our corrections were never added to the drawing. If my wife hadn't been home it's not clear to me that these mistakes might not have been incorporated in the work, requiring rework. In summary if the price doesn't bother you, I highly recommend JMC. They have done outstanding work for us.

Thorough estimate and presentation by owner of company. Work started on time and was finished on schedule. Work area kept clean. Workers were polite, efficient.

As with the basement, we struggled with what we wanted. John was as patient, understanding and constructive as Solomon, in the face of unusually disparate personalities and vision of the home. Yet, he prevailed, designing the kitchen that fit our family and home perfectly. The design took a very long time. Demo, electricity and plumbing were accomplished quickly to our satisfaction until inspectors decided to make everything more expensive and complicated. JMC handled them with great professionalism, creativity and aplomb, while I remain furious. They built a new island, installed marble counter-tops and specialty cabinets. They made a new bar in the family room. The cabinets and appliances were installed and extraordinary unique carpentry made curved arches to link the kitchen with the family room. The results were stunning because of the quality of the design and the patience, professionalism and craft of their finished carpenter. I will never use anyone but JMC and I have two more projects to go!

First they refinished the underlying concrete. They they let me put in a laminate floor. Then they refinished the rest of the floor and tiled it. They then finished the floor trim, built wonderful cabinets appropriate for the basement, upgraded pathetically old and decrepit stairs, put in railings, trimmed the pillars and painted the walls. John's vision was extraordinary. His workers were pleasant, responsive, utterly professional and accommodating. Their work was superb. It changed our house!

I had my 35 year old kitchen totally gutted and remodeled. I made an initial appointment in the fall of 2010 and had a brand new kitchen by mid-February. John MacDougall, the owner, came to my home and gave me some really good ideas. I made an appointment with Tammy, the in-house kitchen designer, and she came up with a design that had unique solutions to my cabinet needs. I picked out the cabinets, flooring, countertops, backsplash, sink, faucet , windows and doors right in their showroom. That made it incredible easy. The demolition team that started the job showed up on time, put up zippered plastic separators in all the doorways that kept the dust to a minimum, and just got to work. Throughout the entire project, the workers (craftsman) came early, worked hard and cleaned up every evening. They were all very pleasant people to have in our home. In the end, we have a great kitchen, that we actually enjoy cooking in. I would definitely use JMC for future projects, and would recommend them to anyone interested in having remodeling done in their home.

We hired JMC based on their good recommendations but would never hire them again. My husband is now in the bathroom for a second day this weekend cleaning up their spackle work. All this would have been unnecessary if they had lined up the bathroom light, medicine cabinet and vanity right the first time. Would seem like a simple thing for an experienced contracting firm. But they were not even close to being lined up. Their answer was to cut new spaces and to spackle the original holes, some of which began to crack two weeks later. Also before we started the job, I noted that we had a very small bathroom and was concerned about losing space between our toilet and vanity which are placed across from one another. John assured me this would not be a problem. Yet when they installed the new toilet I did, indeed, lose a lot of space and had to purchase a new even smaller vanity, which had not been in our budget. Had I been alerted to this before they did the plumbing and sheetrock, I could have had them move the vanity to another wall. Then when I asked for an estimate to install a wall niche in the shower to hold shampoo and other bottles, I came home the next day to find that they had tiled the entire wall before they ever gave me an estimate. When they "finished" the job, we were left to fill in nail holes and clean up all the dust from the walls from all the spackling. Not quite what I expected for a $11,000 price tag for a very small bathroom. I could go on and on. Just be aware that despite good reviews, these people appear much better than they are in reality.

I liked pretty much everything about the company. They were prompt and clean. They showed up when they said they were going to show up. They called when they were late. Honestly he’s really the best contractor that I have ever dealt with. When there were mistakes made, they fixed them. Everything was good about them. I would use their services again in the future.

The pricing was reasonable and competitive. I was very pleased with them. There was good communication between the owner and us.

In one word EXCELLANT – surpassing our expectations! Just a note to thank-you and the entire crew that worked on our addition/kitchen renovation. We are very pleased with the design, the quality of workmanship and the end result. At the initial interview, John, we appreciated the respect you gave us as potential clients. We also appreciated the final presentation of the estimate. It showed us exactly where our dollars were going to be spent. We know you put a great deal of thought and many hours into writing up that estimate. Tammy Apolonia an did an outstanding job. All our wants, thoughts and wishes we expressed at that initial interview were weaved into the design. Tammy was extremely helpful in understanding our desires, researching and coming up with innovative ways to make our dreams a reality. Manuel, Caesar, and Frank are all very conscientious and hard workers. Debbie always called and informed us of any revisions in the work schedule. We cannot give enough praise and thanks to George.. He is very skilled, hard-working, meticulous carpenter. When it comes to floor tile and backsplash, Richard is a true artist. He is painstakingly careful and meticulous. He did a fantastic job. We love the look and final result. We noticed that many of your employees were skilled not only in their area of expertise but other areas of construction. Your workers were very observant and if something needed attention, a member of your crew addressed it without hesitation. We are constantly telling people “We love the addition”, “We would not change or add a thing”. This was a well thought out plan, a superior design, and a skilled contractor that pulled everything together. We are not done yet. We will contact you when we plan our bathroom renovation. Many thanks to all who worked on this project,

Everything has been great and has been really phenomenal with everybody. I would recommend them. They are consummate professionals.

I can't say enough good thing about them. They are perfectionists. They use good quality materials. This is not a criticism I just want people to know they work slowly, maybe that's because I told them time is not of the essence. For somebody else who that becomes a major issue, they work faster. Their work is so good. When the supervisor looked at the paint on the wall as compared to the trim on the molding, he noticed that the trim on the molding the paint had inched up on to it and he required it to be done over. They pay attention to detail. They have a number of ladies working for them who are good at designing. Peoples jaws drop open when they see my kitchen. I didn't want to loose the old detail in the house and they incorporated the old detail into the design of the new portion. I have absolutely no complaints with them. They have really nice people working for them but in addition to that they have are incredibly competent. They will stick with the project till it is done right. They really did a great job. The came very very close to matching the new floors with the existing. It's good quality work and you can trust their word.

It was a positive experience. We had a couple bumps in the road but the guy in charge made everything right.

The quality of work done was excellent, the craftsman was always on time (calling every day before coming to our job), his work was meticulous and beautiful. The painters who completed the job also were outstanding. Anytime we need work done in our home, JMC will be the contractor of choice.

I was really very pleased with them and their work, so I would use them again.

I ended up using a different contractor. They were very nice and efficient. The owner came out and gave us the estimate. We went to their offices and showroom. We had trouble making a decision. It seemed like you had to use their products and it wasn't necessarily what I might have wanted.

I found John and his crew easy to deal with and responsive to our needs.

JMC called us throughout the process and really made everything easy for us. They knew that we were first-time homebuyers and they walked us through the permit process and everything. Any small issue or choice, they called us both right away. John, the owner, called us frequently to ask how satisfied we were. We couldn't thank him enough for a job well done. This project took 3 weeks once we decided what we wanted. They gutted the bathroom in one day and continued to get the flooring out for another day or so. That crew was one group that came in. They put plastic everywhere and did not leave a hint of a mess anywhere. They did require space in our garage for the new items that came in so they could store tools and materials. (Not a problem for us at all.) Then there was another gentleman who came and put the new pipes and wood in. We had inspections and then the new work began. The electrician and plumber worked in tandem to get all of that done efficiently. From then on we had the same worker for the floors, tiling and cabinets. Every worker called us in the morning to explain what was going on that day and when they would be arriving. Most days we left as they arrived ... if we missed them there was a lock box on our door and we even left them a garage clicker to use. When I arrived home at night, they always greeted me and told me what progress was done during the day. By the time work was done we added on the paint option to have a painter to come in. She came in and painted all in one day and explained to me what to clean the walls with etc. I couldn't have been happier with the final product and the efficiency it took to complete. Our house was only unsettled for a mere 3 weeks. Also the payment structure is very fair and I found it to be easy enough for us ... a family on a budget. We are thinking of doing our kitchen in a few years and they will be our first call for a bid ... I have no doubt they will come in with the lowest bid and will get our business. They are that good! BRAVO JMC! You've made this hard-to-please homeowner extremely satisfied soup to nuts!

JMC provided a detailed workplan and estimate before work commenced. Team onsite followed the workplan and completed the work as specified. Workers took photos so we could review with GC at his office later. Office is organized. Took some time to get a date scheduled for the work, but once the work commenced the workers were onsite till completion. Jobsite maintained well and all materials and debris were removed after work was complete.