Gripp Plumbing & Heating LLC

Usual great service. Clean and professional. Would trust them with the key to the house if needed. I appreciate that they offer home-owner solutions before committing to do a job (e.g., frozen hot water pipe). And have a good network of other tradesmen for different jobs.

1. both went fine, but the cost was very expensive on the constuction estimate

For the drain cleaning, the problem was taken care. The first visit they came with the wrong equipment and had to come back the following day. For the leak, they attempted to fix it twice. The first time they came and said it was fixed and then a week later had to come back. They then left after and quot;redoingand quot; their work and again said it was fixed. About 6 months later the problem came back.

When I called for the service they told me it would be $150 for 1st hour and $125 for subsequent hours. No problem I said. The service man was prompt, courteous and professional. He could only spend one hour since he had to finish another job, but would return the following morning to complete job, but would bill it as the same service call. Total hours for the job was 3. When he presented it totaled $775.00-!!!! I asked about it and he said they charged hourly PLUS for EACH drain worked on. He said he did not do the bill, that he calls it in and they give him the amount and if I had issues to call the office. I called about it and they said they would have to wait until the owner got back from vacation to address it-clearly an outrageous bill, yet could not be handled immediatly. The call came a few days later and the owner acknowledged the mistake. However his revision reflected incorrect hours for the job. I had to go over the hours with him again and he acknowledged yet another mistake in calculating the cost. So TWO times I had to challenge the cost before it was rectified. Only makes me wonder how many individuals who do not challenge the cost and they end up over paying. Should have been a pretty simple bill to itemize. (My regular plumber was out of town, Stephen Faig, REad his reviews!-bad timing for us!)

It went well. The only problem was I had explained what I needed to the receptionist/scheduler but when the guy arrived he didn't have the info nor the parts. He did not charge me for the visit. I was in no hurry to have the work completed so we rescheduled. Otherwise he would have gotten parts and come back. I was VERY happy with the results.

Our house is old and the plumbing is odd. Once when they were here to fix a clogged drain the man had to call in another company with a more powerful borer. He didn't charge me for most of the time he was here. They have always been professional and prompt. I will certainly call them again.

They were very professional, they were on time. The people that came were very neat and cleaned up very well, they were very respectful about being in our home. We were very happy.

Gripp Plumbing and Heating came exactly on time and repaired something that another plumbing company charged us for fixing when in fact, they did not. Gripp is great. We would recommend them as a well-trained and experienced plumbing company.