DH Audio and Home Theater

We suddenly had major trouble with our wifi and they helped us rewire it all again through the ceiling. I don’t even understand it all, but now our wifi is back and they were prompt and super helpful!!!

DH Audio and Home Theater developed a bespoke design to serve our A/V needs in each room of our home. What stood out to me was Dennis's expertise, patience, and attention to detail in meeting our goals and budget.

Dennis and his colleague were able to manage a non-standard TV mount and a heavy TV. looks great!

Dennis did a great job. He is was thorough in his research of the best components based upon what I wanted. He did an excellent job removing the old system and installing the new one. Dennis made sure I was comfortable in operating the system and sent me detailed instructions.

Dennis was great to work with right from the first phone call. He is extremely knowledgeable and was able to reasonably plan out and install a new TV and system that made sense for our family needs. He is very patient and detail oriented, and explained everything along the way. He was happy to help with any follow up questions we had after installation. He and his staff were very professional throughout the entire process. We highly recommend!

Dennis and his helper were competent and efficient leading to a very good experience and outcome. Would heartily recommend!

Job went smoothly. Follow up was done. Addditional questions were answered very timely.

Excellent - Dennis responded to my initial request quickly and was willing and able to work within a tight timeline. He asked multiple questions up front to insure he understood our needs and goals. He clearly explained his recommendations, and was patient in answering several clarifying questions. He was professsional and spent a great deal of time with the installation insuring that it was done well. He was a pleasure to work with and I would both recommend him and hire him again.

He did a great job setting up and the TV looks perfect. No hidden costs or surprises.

Very well. He was prompt and very knowledgeable and friendly.

Dennis is amazing! He is extremely knowledgeable. Very professional and patient. He worked closely with the Bose technical service to make sure he resolved unforeseen issues. In the end, the TV picture was adjusted, all surround sound speakers and the 3 zones working! I am having him come back to do additional work. Dennis is the man!

Great! I have used DH Audio several times, Dennis is terrific, knowledgeable, responsive and easy to work with.

It went very well. He completed the job in a timely manner and took his time to explain to us how to operate the system and use the remote. We would use Dennis Hartwick again in the future should the need arise and definitely recommend him to others.

We renovated a brownstone in New York City. An important part of the work was installation of a sound system on the main floor, in the 2nd floor family room and in the backyard. In conjunction with this work, we set up a home theater connected to Direct TV, ran Ethernet wires to most rooms to connect to the internet and set up a strong and stable Wifi. Also we installed Sonos boxes to access music from the internet and my computer. We hired Dennis (the proprietor of DH Audio and Home Theater who did most of the work, but utilized experienced technicians) because he demonstrated very good technical knowledge when interviewed, provided excellent recommendations and gave a competitive price. Dennis planned out the job in written, specific detail (unusual for contractors) and worked with us to see what services we would like and the associated costs. Our job was challenging because we planned for a one year renovation, but it turned out to be 2 1/2 years. This extended period required more effort to manage and added complexity to the job. Dennis started with wiring the house while the walls were exposed. Then he had to wait until we had electricity provided in an equipment closet to install the audio / visual equipment. He had to coordinate with the electrician, general contractor and carpenter on a regular basis. For example, installing speakers in ceilings and soffits sometimes was tricky because of space limitations. During times he was waiting for other work to be completed, we sometimes had inadvertent damage to his equipment and wires, which he had to diagnose the problem and fix. After many months, he started programming the equipment using computer utilities. I believe this work took about 2 weeks (but not full time) to do. Then he had to work out glitches which I discovered by using it initially. After that, he provided phone support when I had something that I could not operate completely. To boost the WiFi signal, he added wireless access point devices on each floor. This are very useful in providing stable wireless internet, but are finicky and are placed by trial and error to provide optimal functionality. Because of ongoing construction, we had an unexpected drop off of service, which Dennis analyzed and reestablished the strong signal throughout the house. At the end, we ran speaker and volume control wire in PVC pipes outside and set up speakers. We used one set of speakers he recommended which are also plant boxes, so they are not obvious. As you may infer from this description, this work needed someone who was technically competent, flexible in change of design from the client, would operate in a construction environment, and committed to completing the work no matter what the obstacles are. Dennis was terrific in all of these areas. He is fair and honest, which is an important consideration when selecting someone. (Of note, with Dennis, as with all contractors, the client must pay close attention to change orders and be sure they understand the scope and cost of the work.) He also was able to purchase equipment at the market rate, which saves the client time in shopping. I heartily recommend Dennis for installing a sound system, home theater, Sonos, and WiFi.

Overall, it went well. Dennis was very thorough in inspecting the space and providing detailed estimates, and he was flexible in adjusting work that needed to be adjusted.

The shelves hold the speakers and also some pictures--a good addition to the room. Everything looks and sounds good. In a follow-up session, he was very patient about teaching me how to use the remotes.

Dennis knows his stuff and is a pleasure to work with. He delivered exactly what we wanted in a timely manner.

Dennis came to my house and provided me with a customized appraisal of what my house would need in terms of audio system. All customization was done with my existing video/audio setup. Dennis was very attentive to all my requests and the equipment purchased was top notch. Installation was done timely and professionally. Dennis is knowledgable and courteous and is always responsive to all follow up questions. I highly recommend his services to all who wants a quality home theater systems to be installed in the house.

Dennis provided perfect communication from the minute we spoke. He asked me to send him photos so he better understood my situation. I sent a photo of a jumble of wires, and a stereo system and TV that didn't work. This was something that I could not find anyone to come fix. I don't know why, but no company, electrician or handy man would touch it. And then Dennis was found! Dennis arrived on time, with all the tools he needed. He also had appropriate cables needed to fix what the issues were in the system. He did everything that was required to get it all working again. Dennis is a lovely person in addition to being a top business person. I would recommend him to anyone needing assistance on electronics. There are a lot of companies here, save yourself some time and call DH Audio and Home Theater.

Went very smoothly and professionally. Dennis is not your typical in and out service provider, he takes great pride in final product and customers ability to to understand and operate. Very competent and obviously in it for the long haul.

It was the worst. Extremly misleading. Dennis gave me a quote over the phone of what he can do for the type of setup I wanted. Then following the walk through of my home and showing him how I wanted the my system setup which he charges he then gave me a different quote adding in all the extra parts I was going to need. After agreeing to have him do the job Dennis asked for a cash only deposit since I was asking him to do the job the following day and it was short notice. After receiving the a job order from him detailing everything he tell me what time him and his crew will arrive but little did I know his crew was one other guy that was a friend of his that had just gotten off his regular job to come make some extra cash helping Dennis. Now at this point I realize the unprofessionalism but by then I already given him money. Dennis charges labor by the hour so now once the job starts they start to move slow and claiming they where having problems fishing the wires in the wall. Thinking that I could trust that my system would be setup efficiently and properly wrong Little did I know that Dennis has come back and redesigned the enitre system we spoke about on his own and starts installing things the way he wanted it done. He pushed his labor time to the max (7hrs) and then when we said he was done the work was not what I asked for very amateur looking and wires all over the place. But that not it. He writes up the add-on on the contract and gives it to my wife and he attempted to charged us for connecting each part of our surround sound system individually. When I asked him about the add-ons and why he didn't hide my wires in the wall his response was that's not what included in the labor time and he would have to charge you 3 more hours. When it was all said and done extremely unhappy with the work that was done and now have to spend my money to get someone else to do it correctly.

My wife and I had a vision to create a home theater room that would also serve as a listening room. Since we do not have a room in our house that could be converted into a dedicated home theater room, the challenge for Dennis was to design a system that can function in our living room that is part of an open space with many windows. My wife was also opposed to having anything in the living room that looked like giant boxes (speakers, stereo components), a large screen or cables running everywhere. Dennis took as much time as we needed to help us design the system that fit not only our budget, but meets every functionality requirement. He recommended the following: 1. High def projector which is recessed into the ceiling 2. 130" retractable screen that is recessed into the ceiling and has a molding encasing it. When it is rolled up into the ceiling one cannot tell that there is a giant screen behind the molding. 3. Super Audio CD/DVD player - audiophile grade audio and video 4. Audiophile grade Integrated Amp - a British product that is compact, yet delivers a very clean and powerful sound. It also looks beautiful. 5. Stand Mounted bookshelf speakers that sound better than anything I have ever heard in any of the stores I have ever visited. With Dennis' suggestion for window treatments, placement of the speakers (Dennis used a computer device with microphones to test the speaker response in various position until he identified the optimal position) and the overall system design, our home theater sounds and looks better than commercial movie theaters. When the screen is rolled up, the room becomes a family room with the most amazing stereo sound I have ever heard! I give Dennis the highest grades for his product and process knowledge, his patience and his professionalism. Just as important, Dennis was very competitive in price and kept the project within the budget agreed upon, even though we had to deal with some delays and modifications (mostly caused by my wife's attention to aesthetics).

Top notch. Audio/video expert who is pleasant, professional and who works quickly and neatly. Dennis fixed a mess created by others and the place functions flawlessly. Cable boxes, cable lines all hidden away behind walls and in cabinets where necessary with the least amount of disruption that was possible under the circumstances. Highly recommend!

Very well, no issues at all. Timely and with quality work. Met expectations easily. Dennis was extremely hands-on beginning in a consultation with was very informative. He understood what we had, what we wanted and what our budget limitations were. He explained the ins and outs of our expenditures and explained our possible solutions. The project was always about making a system that we would be happy with. After giving it some thought, we decided to contract Dennis to take the partial home audio system leftover by previous owners of our apartment, and finish off the system with new components, speakers, and multi-room functionality that took advantage of what was already in place. He was extremely responsive and worked closely with us in the planning, installation, teaching and follow-up phases of the project. The system has been working great for months, and I highly recommend him for any audio/video job.

My experience went very well. Dennis Hartwick was professional and helpful. He was also very responsive to our needs and offered great recommendations. Dennis is highly knowledgeable in his field and he is reliable. He did what he said he was going to do. I presented him with the issue and he did his own research to present the best solution. He went above and beyond for us. We were extremely pleased with his services. We would highly recommend this company to others.