P C RICHARD & SON

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We paid $35 to have someone from PC Richards come and measure our fridge to ensure that it would fit in the space before it was delivered. He said that it would fit, but when it was delivered, we now cannot open our dishwasher, because it doesn't fit against the handle of the freezer. He said he had measured the handle, but obviously not. When they removed the old fridge, the scraped the side of our new home, freshly painted. The men apologized and said someone would contact us immediately to resolve that. Two months later, no one has called. They had to reschedule the delivery date three times, and my husband and I took days off each time, only to find out at the last moment that they couldn't deliver the fridge. For our difficulty, the store manager said he would refund our $175 installation charge. Two months later, no refund. We've called back countless times, always the same excuses, nothing refunded, corrected, or done. We will not be returning here for our next purchases. Very disappointed.

My home was slammed when hurricane Irene came through and I had to replace everything. P C Richard & Son has great people to deal with, very understanding. They were very helpful. They gave me a fairly nice discount on stuff I was purchasing. I purchased a 55" Samsung television from them, it was not the top of the line but the next step down. The picture and sound was great on the first movie I watched on it, you feel like you were right there.

I never intended to buy the range from PC Richard. I don't typically care for the store. They can be pushy and I've had one or two bad experiences there. But I was in the market for a new range and they had a nice selection so I went in. I was just looking around and a salesperson approached me. I asked a few questions and he was helpful. Within moments, his boss the sales manager was there. They were double teaming me with pressure tactics which I didn't appreciate. The sales manager said "Look, its a Tuesday night and the store is empty, I need to sell something. I will give you this unit for $1549." The price on the sales tag was $2100. I was familiar with the unit and $1549 was way to good to be true. I would have been impressed if he had dropped it to $1850, but he went $300 less without any pressure on my end. I kept pressing him for the catch, but there was none. I put 10% down and left. The cost for delivery, installed and hauling away the old unit was $50. The next day I went to an appliance store and tried to see if they would beat the price. The salesperson I spoke to said that normally they match pricing, but he said he couldn't match the PC Richards price. His overall reaction further solidified that the price was very good. Anyway, I returned to PC Richards and paid the balance of the order. That was the next night. We scheduled delivery for Friday of that week. They were due to arrive between 3:00 pm and 6:00 pm. They finally arrived at 8:20 pm and blamed the weather for the delay. They did the install quickly and removed the old unit. The new range is beautiful and the price was outstanding. I never expected to be able to get it for less then $1850, but they sold it to me for $1549. The rule there is to shop on a weekday at night when the store is empty. I was also prepared to walk at any time and they knew it.