About us
Business highlights
68 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
5%
Accepted payment methods
Photos of past projects
Reviews
4.651 Reviews
Showing 26-50 of 51 reviews
Earl C.
08/2017
hardwood floor
 + -1 morevery well very happy
Description of Work: Dining room floor sanded,stained and protective oating
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Yes, I recommend this pro
$1,400
Judith J.
03/2017
flooring contractor
 + -1 moreEXCELLENT Job
Description of Work: Kitchen floor replaced
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Yes, I recommend this pro
$3,500
KATHY C.
02/2017
carpet installation
 + -1 moreIt went very well.
Description of Work: I replaced my entire den and kitchen steps, old carpet.
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Yes, I recommend this pro
KATHY C.
07/2016
carpet installation, flooring contractor
 + 0 moreunknown
Description of Work: |THEY REMOVED AN OLD CARPET AND INSTALLED NEW ONE.
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Yes, I recommend this pro
$1,900
James K.
07/2016
flooring contractor
 + -1 more.
Description of Work: Company and workers were extremely professional. Design consultants were knowledgeable and made some helpful suggestions, but never pressured us to make decisions. New floor was installed as promised and workmen were able to effectively deal with a few unforeseen problems. Follow-up calls were made to make sure we were happy with the job. We were definitely happy.
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Yes, I recommend this pro
Just looking F.
08/2015
flooring contractor
 + -1 moreunknown
Description of Work: Purchased a kitchen linoleum floor, which they installed. Flooring was portrayed as good quality product. It has since displayed yellowing and some slight bubbling. We will probably be looking to replace in about another year.
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$2,700
tony C.
04/2015
ceramic tile
 + -1 moreIt was all fine.
Description of Work: I just bought tiles from them and picked them up from the store.
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Yes, I recommend this pro
$5,000
KATHY C.
04/2015
carpet installation, flooring contractor
 + 0 moreunknown
Description of Work: I ordered new carpeting for my family room. They ripped up the old carpet which I purchased from them about 15 yrs. ago, then laid the new one. It cost more because I chose better carpeting than yrs. ago. We are very happy with their service and products.
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Yes, I recommend this pro
$2,500
carolyn S.
07/2012
flooring contractor
 + -1 moreDo insist on promptness!!
Description of Work: We were expecting Floortown workers to arrive at 8am on the 21st of June to sand and stain 2 rooms of our home. (We previously made hotel reservations for 2 nights in order to accommodate the workers sanding and staining.) We waited until 11am and finally received a call from a Floortown representative that there was an equiptment problem and they wouldn't be coming until the following day. We cancelled our hotel reservation for that night and made another reservation. The following morning at 7am, 2 workers arrived from Floortown, but it was much too early, so we asked them to wait until at least 8am. They came in to our home at 8am with no representative and no knowledge of the extra things that we wanted done that we had discussed with the Floortown representative. They began sanding the floors with the wonderful dustless sander and the manager of Floortown arrived to explain that the representative was not working there anymore and he would be at our service if there were any questions. We left the workers in the afternoon to do their job and checked into our hotel. The workers said they would return at 6pm to put the first coat of stain on the floor. We returned to open the door for them....and waited and waited. We called several times and got answers saying thery were on their way, but we were still kept waiting. They finally arrived about 8:45pm and we refused to allow them to work and sent them home. We left for our hotel. The next day, we told the workers to call us when they arrived at our home so we wouldn't be kept waiting. At noon we were called and opened up the house for them to continue their work. They worked very hard, long hours and very professionally, only taking one lunch break before putting on another layer of stain.We were later told that the problem with the timing was that they were working THREE jobs at the same time as ours and there was distance between the homes and just so many hours in a day. I have to fault the company on over extending their time and jobs. The waiting around was extremely aggrevating to me. The bottom line is the floors look beautiful and we are very pleased. There was some dust that accumulated on the baseboards and some wood curls left behind, but mostly everything was cleaned up.
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Yes, I recommend this pro
$2,276
Response from FLOORTOWN
Dennis U.
03/2012
flooring contractor
 + -1 moreEverything went well, and they were very helpful.
Description of Work: We purchased linoleum from them.
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Yes, I recommend this pro
Bob L.
03/2012
carpet installation, flooring contractor
 + 0 moreThey were very efficient, and they did a good job with the installation.
Description of Work: They installed a carpet.
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Yes, I recommend this pro
Patricia F.
03/2012
flooring contractor
 + -1 moreI wasn't happy with the installation, and I wasn't happy with the product.
Description of Work: They installed a floating floor in my kitchen.
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howard S.
03/2012
carpet installation, flooring contractor
 + 0 moreThey are easy to deal with, very efficient, and they did quality work.
Description of Work: They installed carpeting.
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Yes, I recommend this pro
$3,500
Linda T.
09/2011
flooring contractor
 + -1 moreIt went very well. I am very happy with the installation. The two men (sorry don't know their names) did an excellent job. I am very please with it. I will definitely recommend Floor Town to my friends and families.
Description of Work: I had Luxury Vinyl Tiles installed in my small kitchen.
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Yes, I recommend this pro
$500
Regina S.
01/2011
flooring contractor
 + -1 moreI did not use them because I got a better price. The overall experience was good. I would use them in the future if the price was right.
Description of Work: I got an estimate from Floortown.
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Yes, I recommend this pro
Stephen B.
06/2010
flooring contractor
 + -1 moreWe needed the flooring installed within a week and a half period and they were able to install it 9 days from when I visited the store. I was extremely happy for that. The installation crew arrived on time and were very friendly and did a great job. However, during the installation I learned that the person that came out the previous week to measure forgot to measure the pantry and also did not order enough to finish the kitchen. So, they had to order more flooring to finish the job which was not done until 2 weeks later. Also, I had to call them to find out when the materials would be in and when the job would be finished. They said someone did try to contact me but there were no messages on my cell or my home phone. In the end, the floor does look great...the installation guys get a thumbs up and the store sales team gets a thumbs down.
Description of Work: Kitchen floor installation of a hardwood laminate.
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$2,400
WOLF T.
03/2010
flooring contractor
 + -1 moreI did not use this company because I did not care for them. The quote was way out of line and they did not seem very interested in doing the work. They quoted close to double what we ended up paying. They responded quickly but everything else was not good.
Description of Work: Floortown gave us a quote for fixing up our kitchen and vestry floors. Also, we wanted our whole downstairs scrapped and finished.
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$5,600
Response from FLOORTOWN
John P.
09/2009
flooring contractor
 + -1 moreInstallation was great, and the floor itself is fabulous, my problem is with the sales experience I had with Floortown itself. I feel cheated. When we went to the store in Paramus to pick out flooring, I was told that the price listed on the flooring display was the INSTALLED cost per sq foot of material. A week later when we actually ordered the flooring, I noticed when I got home an additional charge of about $900 for installation in addition to the displayed cost per square foot of material. Say what?!?! I thought the price listed in the store was the INSTALLED cost , not just the material cost. Needless to say, I ended up paying the whole thing without complaining because I just didn't want the hassle. I had already paid half of it as a deposit. Regardless of what they said below, at the time I was first looking at the material for the floor, I saw that the ticket on it clearly specified it was the installed price and I specifically asked the question to the salesman if that price was the installed price and he sad yes. I'm about to do another floor in April (2011) and I'll giving them another shot at it because the installers are just great, but this time I'll be paying extremely close attention to what they tell me at the showroom, what is listed on the sample, and writing it down. I don't want any surprises this time.
Description of Work: Flooring installed in our new addition.
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$3,000
Response from FLOORTOWN
Jennifer I.
09/2009
flooring contractor, hardwood floor
 + 0 moreWe moved into a home where the first floor hardwood floors were in bad shape with lots of old pet stains. Floortown sanded down the floors (approx. 450 sq ft), stained them to match the steps and the upstairs floors, and finished them with water-based semi-gloss finish. Looks absolutely beautiful! Though the stains were too deep to come out completely, they are hardly noticeable anymore. It's like night and day from how it looked before. They did a clean job, almost no dust, and just a few touch-ups needed on baseboards where some stain could be seen. The guys that did the work were very nice, they were about 45 minutes late the second day, but overall a great job! We were very satisfied.
Description of Work: Hardwood floor refinished with water-based finish.
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Yes, I recommend this pro
$1,200
Lynne R.
01/2009
flooring contractor
 + -1 moreKitchen and entrance hallway done in one day. Beautiful job. Slow start on the carpeting job due to snowstorm. Carpeting took 3 days because of weather. But also delighted with results. The floor cleaner promised to me was not sent originally with the workers, but 1 week later was sent and left at my door. Quite pleased overall.
Description of Work: Premium wood laminate in kitchen and entrance hallway. Re-carpeting of dining, living, 2 bedrooms, 2 stairways and hall.
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Yes, I recommend this pro
$9,300
ABIGAIL Z.
09/2007
flooring contractor
 + -1 moreI was extremely pleased with the final product. Floortown did not take advantage of me when we discovered the surprise linoleum tile under the carpeting, but simply charged me a reasonable amount per sq ft to scrape off the tile. In addition, I was concerned with 3 areas on the finished floor where the stain appeared to be uneven. The contractor returned to the apartment, sanded down and re-stained the 2-3 sq ft of problem areas to achieve a perfect final product. I have worked with other service providers in the past who seem to drop off the face of the earth after they leave the job site, but Floortown was very concerned with my happiness with the floors and responded instantly to my concerns after the work was done. They were back to address my concerns within the week, and I am very pleased. I highly recommend Floortown to anyone in the NYC-NJ area looking for wood floors or carpeting.
Description of Work: Floortown removed the carpeting throughout our entire two-bedroom apartment. Upon discovering that linoleum tiles had been laid on top of the wood floor in two rooms, the contract was changed mid-way through to include removal of the tile as well and replacement of the wood where needed, following by sanding, staining and sealing of the resulting original wood floor throughout the apartment.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,500
KAREN W.
04/2007
flooring contractor
 + -1 moreProfessional, punctual and all work areas cleaned up upon completion. Very happy with flooring and installation. Would hire them again.
Description of Work: Installed laminated flooring from sun room to kitchen.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,000
DAVID AND ROSEMARY M.
04/2007
flooring contractor
 + -1 moreThey did very nice work. We had a problem with the floor, however they came back and fixed the problem with the kitchen floor.
Description of Work: They installed a kitchen floor which was a laminate.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,200
MICHAEL T.
01/2006
carpet installation
 + -1 moreTHIS COMPANY WAS EFFICIENT AND DID EXCELLENT WORK IN THE INSTALLATION OF THE CARPET. THEY DID EVERYTHING THAT I HAD ASKED THEM TO DO. I WAS PLEASED WITH THEIR WORK AND THE WORKERS THEMSELVES.
Description of Work: THIS COMPANY CAME OUT AND INSTALLED CARPET IN OUR FAMILY ROOM, ONE BEDROOM, AND THE DEN.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,000
12/2005
flooring contractor
 + -1 moreTHESE GUYS WERE EXTREMELY PROMPT AND THEY WERE ALWAYS ON TIME. THEY LEFT ME NO MESS TO CLEAN UP AT ALL. OVERALL THEY DID AN EXTREMELY GOOD JOB. I WAS VERY PLEASED. I WOULD RECOMMEND THEM TO EVERYONE. I WOULD USE THEM AGAIN IN THE FUTURE.
Description of Work: I BOUGHT SOME FLOORING FROM THEM AND THEY INSTALLED IT FOR ME.
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Yes, I recommend this pro
$400
Contact information
483 ROUTE 17 South, Paramus, NJ 07652
www.floor-town.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 9:00 PMWednesday:
9:00 AM - 9:00 PMThursday:
9:00 AM - 9:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PMLicensing
Insured
Licensed*
Trade License Number
13VH02701700
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
FLOORTOWN is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
FLOORTOWN accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, FLOORTOWN offers free project estimates.
Yes, FLOORTOWN offers eco-friendly accreditations.
Yes, FLOORTOWN offers a 5% senior discount.
No, FLOORTOWN does not offer emergency services.
Yes, FLOORTOWN offers warranties.
FLOORTOWN offers the following services: Floor Town offers the largest selection of flooring in Bergen County with over 10,000 products ranging from commercial and residential hardwoods, laminates, sheet vinyls, 100% waterproof luxury vinyl tiles (wood and tile look), carpeting (runners, area rugs too) basement flooring, and all seasons-porch flooring. Other services include refinishing of existing hardwood floors, concrete moisture readings, concrete prep, heat welding, flash coving and carpet coving, dustless sanding and refinishing.
NA
Contact information
483 ROUTE 17 South, Paramus, NJ 07652
www.floor-town.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 9:00 PMWednesday:
9:00 AM - 9:00 PMThursday:
9:00 AM - 9:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PM