Sovereign Electric

He was gracious and professional. Very friendly and knowledgeable about the job. His boss accommodated my after-hours scheduling request. The worker contacted me in advance to let me know he was running a little late, which was no problem at all. I would definitely use this company again!

Good went well

They are excellent. I will use them again.

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unknown

On May 30, Sovereign came over because I wanted to know if my fan and lights could be fixed. They quickly determined that the ballasts were bad on the fluorescent lights and that the fan motor was bad. They suggested replacing instead of repairing. They told me what to buy at the hardware store, and invited me to call them back when I had the new stuff in hand for installation. When we started asking questions about what exactly to select at the store, it became clear that the problem with the lights wasn't as simple as it appeared. We had been using the incorrect bulbs. We didn't get a straightforward answer after that - did the ballasts go bad because we had used the wrong bulbs? Did the bulbs go bad because we were putting them into a failing fixture? Were our fixtures all fine (maybe the bulbs went bad just because they were the wrong type)? Would everything work fine if we just put in the right bulbs? Which bulbs were the right ones and which were the wrong ones? The tech also explained that technology had evolved; he suggested getting more modern fixtures instead of trying to buy exact replacements... but in his explanation, he got his terminology backwards (what he said was old and obsolete was actually the newer technology, and vice versa). I had to drive to the hardware store for an exchange after Google searches confirmed that he had given us the wrong recommendation. Several weeks after that May 30th visit, I still hadn't had time to buy the new hardware and so I hadn't called Sovereign back for an installation appointment. When I received a $214 bill in the mail for the May 30th service call, I called the office to question it. After some back and forth, they agreed to cancel that bill when I paid for the completed work. They sent the bill because they thought I would schedule the installation promptly and I didn't do that. This conversation was uncomfortable, and it didn't have to be. I wish Sovereign would have been more clear about their expectations - if I had known their timeline didn't match mine, I would have scheduled the whole thing differently. They don't seem to have an organized approach to charge for estimates (or a and quot;diagnosis feeand quot;) and then forgiving that fee when the repair is done. I share the blame though - I didn't ask the questions. I also didn't ask the tech to estimate the installation charges, so when the work was done a few weeks later, the amount was a surprise. Anyway, I bought a new fan and some LED light fixtures (after an exchange at the hardware store) and called Sovereign around the end of June to schedule the installation. We agreed on July 7th, and Tsigi spent the morning doing the work. He had a hard time finding our house because the office had listed my address in the wrong township, but he did a good job of keeping us informed of his expected arrival time. He encountered one problem with the lights -- the previous homeowner had modified the fixtures to make two fixtures run off of one electrical box. Tsigi explained our options very clearly: add an extra box (= extra time and cost!) or settle for one fixture instead of two. We decided to settle for one fixture where there had previously been two. That decision meant that we now have several holes in our ceiling that aren't covered up anymore by the light fixtures... we'll have to fix those ourselves later. The rest of the job (two of the light fixtures and a ceiling fan) went smoothly. Tsigi cleaned up well, offered to haul away the old hardware if we wanted, and left me with a good impression of Sovereign Electric.

Did not have needed equipment, had to come back 3 times.

The owner, Mark, came originally to give us a quote for a back up whole house generator. He was very nice and gave me his phone number to call with any questions. A few days later, I was trying to unhook my leaky outside hose to prevent it from freezing, but was unable to. I thought to call him! He was able to direct me exactly to my inside shut-off valve (over the phone) where I could turn it off. After that, we decided to get the timers installed. The workers showed up on time and were very professional. They weren't programmed quite right the first time and so Mark himself came out and got everything in working order the next day.

Notified our service entry cable needed to be replaced while doing a remodel. Checked quotes from other electricians that ranged up to $1500, goes to show you need to shop your quotes a bit as Mark did the job for less than $500. Had some minor details that needed to be worked out after inspection, that the tech who did the job very much apologized for missing and they were out immediately following notification and Mark made sure the job was rectified and went the extra mi,e to apologize and make sure we were happy with the experience. Would have given all A's if the minor details mentioned had not occurred but would have no problem recommending him for work again.

Overall a good experience

I left a message before I left for work in the morning and got a call back within 5 minutes for an appointment the same afternoon. The tech called two or three times to keep me appraised of his expected arrival time. He arrived on time, he was polite and knowledgeable, and kindly answered everything I asked. He explained why this repair had to be a temporary fix -- the previous homeowners had made some suboptimal choices when they remodeled the kitchen. He recommended calling the office for an estimate on further work, but he got the kitchen running again and assured me everything is re-connected safely. It's just likely to trip the breaker again until we re-wire it. He wisely heeded my warning to avoid my dog (who clearly was unhappy about this stranger being around) but was confident and unafraid.

I am submitting this unsatisfactory report and have called some other electricians.

I would say that it went better than I expected. Joe explained the problem in laymen terms and it was basically caused by work done by our FORMER electrician. He figured out what light switches and sockets were on the breaker and figured out that one of the light switches on the landing was connected to a light and a socket, but the box at the top of the stairs had two seperate switches (one for the light and one for the socket). We never used the switch located on the landing and did not realize what out FORMER electrician had done. Since we never use the light switch on the landing he eliminated it it and the problem was solved.

Technicians arrived on time. Located problems are were finished within two hours

They were very good. I would use them again. The workmanship was very good. They did a very good job. The pricing was fair. They were very punctual. I would use them again.

Reliable and professional service. Price was reasonable. We were very happy to have hired them.

Arrival was delayed to complete a prior job -- not a problem, I received 2 calls regarding delays. They met my goal of having all our work completed that day despite additional outlets identified (in excess of the ballpark estimated number of outlets). Both gentlemen were courteous, asked permission to do anything at all, and were eager to ensure that all my expectations were met. I could not have asked for better service. I was especially pleased that the charge for the additional outlets beyond the estimate were very reasonably priced.

Went very well, I recommend them and will use them again.

It went well. The man was not able to get to my house on time, but he did call me and let me know his eta. He completed all work efficiently. I was pleased and would recommend Sovereign Electric to others.

They were nice guys and pretty accommodating. There was an apprentice and they charged me extra for him being there. I know it's part of the job, but it was a little extra money.

Received free estimate day after calling, scheduled start date and time. Sovereign Electric showed up when promised and did very professional work including correcting several errors made by the original electrician who had wired the house. Work was spotlessly done -- they cleaned as they went and typically it was impossible to tell they had even been in a room except for the new outlets/lighting.

Very well; my basement and front electricity work again - and I had plenty of time to make the party!

They are extremely professional. Very trustworthy and reliable and honest overall. He is one of those guys that when he tells you something he does exactly that. He showed up and just did a great job.