TRUE COMFORT HTG & CLG

Description of Work: we bought a new amana heat pump from them and had it installed by them for almost $14,000. We have a five year warranty from the manufacturer and also bought a service contract from them for$268 a year .where they would service the heat pump twice a yearthe o to maintain its life..... every few months the heat pump wouldnt work and required servicing...suffice it to say we were always worried it would break down...yesterday morning i called to tell them the heat pump was covered in ice...they said they would send someone out by the end of the day....i asked them for a gentleman that we thought was good.. they could not guarantee it i said ok,,, i do need to have it looked it and or fixed if need be....At almost 4pm they called back to say no one would be coming out to service the heat pump... they have a new owner and he said not to come out to our house at all and fix it... sounds incredible doesnt it???? The customer service woman was up set i reminded her its been non stop breakdowns from the time we purchased the heat pump and are very dissatisfied . They waited till the end of the day when they knew it would be difficult to find another company.... even though we were customers of theirs for about 7 years even though we paid $268 for a service contract and still have 8 months on the contract......even though i still have two years on our amana warranty.......even though my husband had cancer surgery and is still going through greuling medical tests and needs a warm home...

Description of Work: Never showed up