Arctic Air Conditioning

Called Home Depot at 6:03pm on Saturday 2/26/22. At 6:30pm Arctic Air Conditioning contacted me, had me take photos of my broken hot water heater. 15 minutes later, Katie from Arctic called me back with a more than fair price and worked her magic to get me an install for Sunday 2/27/22 at 2pm. Alex from Arctic arrived Sunday around 2pm and started the project. Elijah from Arctic arrived 45 minutes later and by 6pm ( 24 hours after my initial call) we had a new hot water heater up and running. Great experience, Alex and Elijah were professional, knowledgeable and courteous.

Elijah was professional,knowledgeable,and explained each step of the repair process!

It went well. The technician was here on time and he was extremely professional, knowledgeable, and neat.

Great— on time— polite and efficient

Technician Leo was punctual and professional with the service he provided. I told him about an issue that I had been experiencing for the last couple of months, but which I temporarily fix by resetting the AC system everytime, and he happily provided some steps I could do when such issues happen again.

The technicians were on time and did a great job with no problems. I would recommend sal and arctic to my friends

Arctic Air Conditioning provided excellent service.

Very well from timely arrival & replaced the hardware with solid expertise

Ricardo overall did a fine job checking my heating system and answering all my inquiries.

He did a full checklist to diagnose any issues with the furnace

Excellent Arctic Mechanic Eric showed up on time and was very courteous and professional. We had a heating zone issue which he diagnosed quickly and correctly. He fixed the problem in a timely manner. He did not charge us for a service call because he installed a new part. He only charged us for 30 minutes labor. You can’t beat that. I highly recommend this company.

Went well. I thought it was the humidifier and it was a feeder hose. Technician was very quick to locate the issue. Had to order the part to fix the humidifier. Checked the rest of the furnace to make sure it was running well and safely. Changed the filter. Very reasonable price.

All work not yet completed but tech was on time, professional, knew his stuff, courteous and together we worked out a plan for next steps that needed to be done. No hard sell. And this work was and needed to be done on Christmas Day. You can’t beat it. I was a new customer and feel confident the rest of the work that is needed will be done well.

My service went well Eric was very knowledgeable fixed the problem in fast manner explained what happened received information regarding insulating the attic to save energy and make it cost sufficient.

Technician was very courteous, professional and thorough.

Technician was professional. He quickly diagnosed the problem, made the repair and explained the issues. It took less than 3 hours from the point of contacting Arctic air on a Sunday morning to the completion of the repair. I would recommend this company

Alfredo competently repaired our radiant heating system, which is not a common system or brand. He troubleshooted the problem with expediency and professionalism.

perfect! normal operations! Kyle was very professional, and explained what he was doing to prepare us for the winter. Very courteous!

I hired them for a furnace maintenance check for a great price. They changed my filter and disconnected my electric one informing me it was no longer in use. Added glue to pvc drain pipe that was loose, cleaned the flame sensor, measured voltage of circuits. Recently, as the weather got colder and the furnace started running I noticed a puddle coming from underneath it. I spent quite some time trying to diagnose it myself but couldn't figure it out. I explained to the company that I started having issues with the furnace after my last check. They sent Frank out to look at the issue. He was able to identify the issue pretty quickly and it was pretty simple. It was due to a loose drain pipe inside the unit. He simply reattached it. I was not charged as it was possible the pipe got loose (it was not well sealed) during the maintenance check. I was extremely grateful with the way Frank and Arctic Air Conditioning conducted business. I am wary of vendors who try to exploit you but I do not feel that way at all towards Arctic Air. I feel I can trust them with my business again in the future.

Great! Price was below $1,000 of competition for A/C Heating system and service was excellent!

Great!! Mike and Sal did a super job!! Professional, clean and answered all questions!! COVID did not stop Artic from continued service — had unit in stock and business as usual. Will always use them!

Went amazing because Sammy is the best - he noticed my hot water heater was not safe and on the way out and immediately was able to arrange for a ASAP install— Sammy is a treasure to Artic Air -they are both the best - using Artic for over 30 years- best customer service

Excellent. Professional, courteous and came on schedule.

Monday, October 11, 2021, Mynor Pardo arrives at 2:44pm for an appointment to service our furnace for cold weather use. For what should have been a 15 minute job, it took him an hour and a half, and he only quit when I called the office to complain, otherwise he would still be here. Asked him what was taking so long, he replied that he couldn’t get the furnace cover back on. If the Three Stooges had done the job, Mynor would be a fourth Stooge. He left at 4:24 just before Sammy showed up. We have been doing business with your firm for 35 or more years now (back when you were on Vanderburg Rd.) and if you want our continued business, don’t ever send Mynor to this address again.

It went really well. I had them come out two or three times just to check on things that were really minimal but they were great. They were very professional, polite, and I would highly recommend them.