Frye's Moving Co

The move went smoothly. The 4/2015 move went so well, we will probably hire them again for an upcoming move this month (10/2017). I was very upset to see that Angie’s List is completely relying on the reviews of one disgruntled client when giving Frye’s an overall grade. I have seen Frye’s response on another website and Frye’s offers a very reasonable explaination for the cause of the problem.

We were told that this moving company was excellent by our neighbor. That may be the case on average, but we definitely got the "B" team for our move. Joe Jr came out and sold us on their service, claiming that they will take the utmost care with our belongings, and protect our former and future home during the process. He said that they cover the stairs and the hardwood floors. No. The team showed up and reeked of cigarettes. One guy asked if I could make him some coffee. I gave a tour of the house, and many things that Joe had previously agreed would be no problem, this team was telling us that they would not touch! They protected/covered NOTHING!! They draped a blanket over one part of the stair rail and dropped a blanket at the doorway, and that was it. We have white carpet and it had just rained. A couple hours into the move and a guy disappeared into the truck, apparently after dropping something on his foot. Most likely this was a result of one of the myriad of damaged items that arrived later. We were promised a team of 4 and quoted a price. Several hours later I called to inquire about why we only had 3 guys working this whole time, and was then met by a moody Joe Sr, who said not to worry about it, someone was about an hour away. When I asked about compensating for the lost time, he seemed taken aback that it mattered. Hi, but if you have less guys, won't it take longer??? This was the most unprofessional moving team I have ever seen! My wife called me from our new home and said that she was about to call the police, because two guys were about to get into a fist fight. I came down to the new house with my wife in tears. One guy was playing on our pinball machine when I got there, and he said that he thought it was cool. Awesome! I surveyed some of the damage that was already taking place. We had just walked the brand new house with the builder, so it was disheartening to had so much damage done in the first hour of owning our home. Nothing was covered on the hardwood stairs, nothing on the floors or carpet for protection, no furniture protected in the truck during transit! My wife had now gone to our old house and called to tell me that they were now tracking mud all throughout the house. She told me all of the things that they refused to move. At this point I would liken it to a root canal, trip to the DMV or IRS audit, where you just want it to be over with. I asked the guys to wrap it up. We got a bill about $400 more than we were quoted, and it almost seemed like a bargain just to get them out of our new home and stop destroying our things. Fast forward to a call to the owner, Joe Sr. One of the least customer friendly people I've ever dealt with in a customer service industry. He had my wife in tears within 15 minutes. In the end, he said he would fix everything. It has been over a month now, and we continue to find broken belongings. The things that we have pointed out as broken and damaged have been taped, touched up, and glued. Furniture markers do not fix our issues. Not to mention, we have yet to be compensated for being overcharged, and losing our deposit from the mud they tracked throughout our other place. Damage to furniture, high end refrigerator, glass, walls, floors, doors and artwork is still unresolved over a MONTH later. Promises to return keep coming along with excuses. Avoid at all costs!! Check out our pictures, and there are many, many more. The broken promises are the hardest to swallow, as we shared with Joe a past experience that we wanted to avoid. Well, Fry's somehow managed to make that terrible experience seem exceptional. Way to go!

It went horribly. Joe Jr was very professional and nice, and promised all kind of professionalism from his workers, but he must not know all of his workers habits. The workers didn't even follow some basic moving rules like protecting the mattress, protecting wooden furniture, not to put large picture frames on the concrete driveway, etc. We were very disappointed in the work and had some significant damage. Efforts to have repairs made eventually came about, but we had to talk to Joe Sr first. He makes sure you never want to call and complain again. Foreman Mike needs an attitude adjustment as well.

These guys are awesome -- they treat you like real people and understand that during a move, sometimes things come up and timelines change. great communicators, on-time, on-budget, would recommend to anybody

The service was ok. We booked the appointment, and they showed up on time. There were just a few minor issues in the process. For one, I asked them over the phone if they would be able to move my piano and the man I spoke with said it would not be a problem. However, when the workers arrived, I could tell they were completely unprepared for that. They did the work with no complaints which I appreciated, but if they were a bit more prepared they might have avoided scraping my wall on the way up. I was not too upset about this because they said they would tell the owner and have someone come fix it. Nobody did, and I ended up fixing it myself. Aside from the minor issues, it was a good service.

unknown

.They were excellent. They were early. All of the movers were great, very courteous. They were very fast. We had a great overall experience. Nothing got broke. They were great at packing the truck. I highly recommend them.

They were good. They were a little rough with the stuff but they were okay in the end. I wouldn't call them great. I might use them again for my big furniture, but not for everything.

They were excellent and there were no problems. It worked out well. It was a pleasant experience.

When the owner came, I explained everything that needed to be done. He sent someone to my home to do some packing for us as well, which went well. However, I am a little disappointed. There were a few minor problems and I asked that they contact me concerning the problem for a resolution, and no one has made any effort to reach out to me as they said they would. There was a wall puncture in moving one of the heavier items, the gentleman brought it to my attention and I said it was okay and that I would take care of it because I understoof the full situation. However, there was a piece of bedroom furniture that had a little damage done to it. This was noted in the final papers from them on 3/4/10 that they would contact me to resolve this issue, I have not received any further notice from them about how they would fix the situation. There has been no follow up from them. At this point, I wouldn't recommend them to anyone in the future.

Everything went like clockwprok. they picked up possessions from two different locations packed what needed to be packed and wrapped fragile things so they would not break in shipment. They wer very professional, couteous and responsible. I highly recommend them.

Entire move went without incident. Very well done in a professional manner. The crew had an especially challenging task in breaking down, rebuilding, carrying between floors a large heavy king size bed. Also included some very fragile glass items.

Absolutely the best moving experience I've ever had - the three movers arrived 15 minutes early (8:15 AM !!) and loaded the truck in about an hour and half. They were very careful and nothing was damaged. They traveled about 10 miles, unloaded and placed all my furniture and were finished in under four hours. I HIGHLY RECOMMEND this company.

They came one day before we moved and began to pack our things. They finished the packing on the day that we moved. They helped us to put the things in place where they belong to. They were very careful and nothing was broken not even the glass items. They didn't lose anything and I didn't have to watch them. They were very professional. They were wonderful people and their price was reasonable.

Each time they handle everything with care and were wonderful to work with. I have worked with other movers and these guys are the best that I have seen.

I had everything boxed and ready when they got there. The guys were friendly, on time, took good care of my stuff, and put it all where I asked. They were done in around 2 1/2 hours.

The crew arrived on-time and worked diligently. They finished ahead of the estimated schedule. They were cooperative, courteous, and efficient. Nothing was damaged, and it all went quite smoothly. We are pleased.

THEY WERE PAID BY AN HOURLY RATE BUT THEY MOVED EXTREMELY QUICKLY AND EFFICIENTLY. I WAS VERY IMPRESSED AND HAD A HARD TIME KEEPING UP WITH MY LAST MINUTE FEW ITEMS TO PACK. THEY OFFERED ME BOXES AND TAPE AND BUBBLE WRAP WHEN I RAN OUT OF THOSE THINGS. EVERYONE WAS POLITE AND A PLEASURE TO BE AROUND. IT WAS A GREAT EXPERIENCE AND I STRONGLY RECOMMEND THIS COMPANY. THEY ALSO CAME OUT ON A SUNDAY WITH ONLY ONE WEEK'S NOTICE. THE PRICE WAS STANDARD BASED ON MY COMPARISON TO OTHER MOVERS BUT I THINK I GOT MORE FOR MY MONEY WITH THIS COMPANY.