W J Evans Plumbing & Heating

We have used Ron once--last August when he installed a new toilet for us. We were extremely happy with his work! He was extremely nice, was great at explaining all the aspects of the job to us so we could understand our options, and his work was exceptional. So we definitely wanted to use him again--and tried to do so! The only issue is responsiveness. He is not prompt at returning calls. We had a problem with a very leaky kitchen sink last week. We turned off the water, but we were going to have guests for dinner and I needed a sink! My husband called him twice, once in the morning and once in the afternoon, but he did not get back to us until about 7 that evening. At that point, my husband had called someone else who was able to come within the hour. But I still wanted to use him, so when we had another issue just last week, I called again and left a message. Nothing. I tried again the next day, since it was not an emergency. Nothing. He never called back. I am sorry for this, because I would have liked to use him again. Our neighbor who uses him and loves him says she thinks he might have been away, but if that is the case, I have had no indication of it. So overall--if you are not in a hurry, then I would say, give him a call. If you are, then perhaps call someone else.

A great experience. Our main toilet in the house broke, and though it was a busy week for him, he managed to fit us into his schedule within two days. He came over once to verify what needed to be done. (Our toilet was an old one and my husband had taken it out himself and then realized he couldn't easily install the new one with the old piping.) On the appointed day, he arrived in the time frame he gave us, and did the work well. Because of the aforementioned old piping, he changed out a few of the pieces that came with the toilet we bought to lessen the chances that we would have any problems in the future. We were very pleased with the service, and were very pleased with the amount he charged--I feared it would be much higher! In addition, he had a professional demeanor, was obviously very knowledgable and experienced in his field, and he was just genuinely a nice person! Mr. Evans was recommended by the former owners of our home. This was the first time we used him, but we will definitely call him again the next time we need a plumber.