Horrible!!! 3 hours late, broke my dresser and to top it off they would NOT move my things into the new apartment until I paid them and additional $300 in CASH!!! I tried to call the company and no one has picked up the phone all day. I should have called the police. I will be contacting a lawyer and the BBB .
Description of Work: Moving small attic apartment from Montclair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$800
Rosemary P.
06/2015
1.0
moving companies
+ -1 more
unknown
Description of Work: I called this mover several times, when he finally got back to me we set up a day and time for an estimate. He was suppose to come on the 29th at around 1:30 or 2:00 however, he never showed and didn't even bother to call me to let me know he couldn't make it. I had a previous appointment that morning and made sure I was home in time to meet him. I am very understanding if someone gets held up at another job or if something comes up and they can't make it. I am very reasonable, I realize thing happen, but it is a common courtesy to let someone know if your going to be late or just can't make it. I have not heard from Bergen at all and have no need to now. | |
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Hazel H.
08/2013
4.0
moving companies
+ -1 more
We packed up my Dad's stuff into around 10 boxes (small and medium ones only). We also had one chair, lamp, and a small kitchen set that they moved. They showed up early, and dealt with an irate neighbor who's a blowhard about "the rules" of moving and tried to prevent us from moving my Dad out on a Saturday, which was necessary due to several reasons. Bergen Movers dealt with the board member in a professional way, and told us about it, which allowed my husband to deal with the idiot while I got my father's few items (and my Dad) moved out. FYI, there was no damage to any of our items, the elevator or either building moving out or in. They were very careful and polite. My only complaint is that they are very expensive as well. I later found out that other moving companies would have done the same very short-distance and few items move for a lot less money. I had tried to negotiate with Bergen Movers based on the short distance and few items, but they refused to budge on the price. I also had to pay in cash, although if it had been a major problem for me, they would have taken a check. Cash is their preference, so they can pay their guys, he said.
Description of Work: They moved my Dad from his condo to an Assisted Living facility. It was a very short trip, and a small amount of stuff that had to be moved. They also did the move on short notice on a weekend.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$450
Muhammed Z.
11/2011
5.0
moving companies
+ -1 more
They were too expensive. They came out within two days after giving them a call. They were very responsive and very professional. The only thing why it didn't work out was their price which was a little high. Their price was too high.
Description of Work: Bergen Movers came out and gave me an estimate for moving.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eugene R.
01/2010
3.0
moving companies
+ -1 more
Well, kind of a mixed bag. They were very accomodative, scheduled the move two days before - basically subcontracted to a different company whose truck arrived on time on the date of the move. They didn't bother with a contract and didn't demand payments upon the move, only after full unloading; didn't overcharge for packing materials, which is very common. The movers were very nice. But: the foreman was extremely rude, basically telling my wife off, and complaining that she was interfering with his job while she only asked him to pack the items carefully. They didn't bring enough packing tape, and were carrying unsealed boxes and unwrapped furniture out of the house, wrapping them on the truck. Needless to say, the bedroom set had scratches all over. Pricewise they are pretty high - $120/hr, but they work fast and we wound up paying less that with other movers. Considering the attitude and the damages we suffered, I wouldn't use them again.
Description of Work: Local move of a 2 BR house
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$800
Response from Bergen Movers
Sorry for your unpleasant experience with our company. we did not realize that you had issues with your move until we read them on Angie's List. We do have a furniture repairman available to repair any damage caused by us, but you would need to notify us.We did not subcontract the job. We bought a truck from another company and had not had the time to have it repainted. Again we apologize for your unpleasant experience and would welcome the opportunity to make it up to you on your next move. We have been in business since 1972 because of our outstanding reputation.
Kyle O.
11/2009
5.0
moving companies
+ -1 more
Was the easiest move I have ever had. Pleasant, professional, courteous. Arrived on time, took as long as they estimated. No items harmed. They knew just what they were doing and did it well. Years of experience showed.
Description of Work: Moved major pieces of furniture and boxes from NJ to CT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
01/2006
5.0
moving companies
+ -1 more
OVERALL, I WAS VERY PLEASED WITH THEM. THEY CAME WHEN THEY WERE SUPPOSE TO AND THEY BROUGHT ALONG PLENTY OF HELP. NOTHING WAS BROKEN. THEIR PRICE WASN'T THE CHEAPEST, BUT IT WAS FAIR.
Description of Work: THEY PACKED UP EVERYTHING AND MOVED IT ACROSS THE STATE.
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Service Categories
Moving Companies,
Piano Movers
FAQ
Bergen Movers is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Yes, Bergen Movers offers free project estimates.
No, Bergen Movers does not offer eco-friendly accreditations.
No, Bergen Movers does not offer a senior discount.
Yes, Bergen Movers offers emergency services.
No, Bergen Movers does not offer warranties.
Bergen Movers offers the following services: Residential Moves, Commercial moves, Corporate Moves, Store accounts, Piano Moving , Packing and unpacking of personal belongings.