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Stoneshine LLC

Marble and Granite, Countertops and Backsplashes, Ceramic Tile,

About us

Stone refinishers and restoration experts. Our work is based on natural refinishing techniques, restoring stone surfaces back to their original finish or custom finish to our client’s specifications.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Floor refinishing & repair - marble, limestone, travertine, granite, slate, terracotta, saltillo, terrazzo & concrete.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.812 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
8%
3
0%
2
8%
1
8%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-12 of 12 reviews

Louis C.
10/2019
2.0
marble & granite
  + -1 more
I emailed them and had to keep emailing to follow up to get a response, Finally the owner called me a week later after my initial email to talk about the job, when he finally heard about the size of the job he said it was too small. What a waste of time.
Description of Work: Estimate for stain removal work.
Rating CategoryRating out of 5

Response from Stoneshine LLC
Mr Cuccinello, Please accept my apology for the way I responded to your job project to remove rust stains on your white marble shelves. We had initially received some pics from you but couldn't see the detail of the issues. I called you to get some more details about the job.I explained that our jobs are usually one day and larger(our average job is 2-7 days). I was under the impression it was kitchen countertops with a few stains and it needed to be refinished as well. Basically a job that would take a day. We sent you a proposal for a day job. You responded and said it was very high for only 6 sq ft of marble shelves. I had no idea it was 2 marble shelves. The proposal we sent you was for a day job and not correct. Removing rust from marble can be tricky as the rust is oxidation from ferrous minerals within the stone. It can require multiple service calls and is better in some cases, especially smaller jobs where you can attempt it(and succeed) and not have to pay a contractor. I tried to call you today to apologize but also to give you information to remove the stains yourself. It just needs some patience,a process and proper chemicals that may remove the rust. It is certainly worth a try and we are happy to walk you through the process. Feel free to call my cell. I would very much like to help you and make this right. Have a great weekend.

cihan K.
08/2017
1.0
countertops
  + -1 more
The company service desk was very helpful, they asked questions on the project and then said someone will call to schedule time... someone called me Monday morning asked for the picture of the cracks, emailed and said someone will set time up... a week later no response, emailed back to see when they would call, two weeks later still waiting...
Description of Work: Polish, reseal countertops

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Stoneshine LLC
Mr [Member Name Removed], Thank you for your review and informing us of this issue. We take our business very seriously and always strive to give our clients a five star experience. Receiving an F rating for not following through and getting you a timely proposal is alarming to us. The answering of emails and scheduling proposal appointments by our sales staff should always be handled in a timely manner. Had you called our office during this issue we could have resolved your proposal delay right then. Effective immediately our office will monitor and track each inbound call for proposals and or consultations. All inbound emails will be checked daily as well. This will ensure a proposal and or consultation delay wont happen again. For your inconvenience I would like to offer you a gift pack of our stone cleaning and maintenance products and or offer a discount coupon on your next polishing of your counter tops. Please feel free to contact me directly -201-446-1200 Stu Rosen

Lisa P.
07/2017
5.0
countertops, marble & granite
  + 0 more
I have used Stoneshine multiple times and referred them to friends and neighbors. Everyone has been very pleased. I had a countertop that was sold to me as granite and Stoneshine correctly identified it as quartzite. They restored to like-new. Stu, the owner, is incredibly knowledgeable, professional and fair. I recently had an issue with a stone tile and he spent 20 minutes on the phone with me trying to help me find a solution. I highly receommen this company.
Description of Work: Countertop refinishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

barbara C.
06/2017
5.0
ceramic tile, marble & granite
  + 0 more
Can not say enough good things about this company! Excellent Job!! Super Crew! Great Company! The quality of service and workmanship is just outstanding! Thank you Sal, Stu, Denise and the crew that came to do the job! You guys are a cut above all the other companies out there in terms of customer service, quality of workmanship, and value! Would highly recommend this company to anyone looking for Marble or Tile restoration work! You will not be disappointed!
Description of Work: Marble Floor Cleaned and Polished - Living and Dining area. Ceramic Tile Re-Grouted in Kitchen and Entry way. It took a while to find a good company to do a smaller residential marble cleaning and polishing. However, this company was willing and found the time to do the work in between their commercial client jobs. And....they did an Excellent job! They also re-grouted ceramic tile which no other company was willing to do. The joints were narrow - 1/16" and it had to be done by hand. Again, this company came through and was able to remove the old grout and apply new in just a few hours. Both floors look like new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

susan B.
04/2017
5.0
ceramic tile, countertops, marble & granite
  + 1 more
From the careful assessment by Sal Vasello to the careful work by a crew of very skilled technicians, my dull marble bathrooms were transformed into spa like bathrooms that could be featured in Architectural Digest. Sal even researched & found a marble to match my original veined Carrera marble for additional work. They took the time to explain the benefits of honed vs high polish finish for different traffic areas & consulted me on every aspect to make sure that I would receive the look I wanted.. The whole experience was wonderful. The men who actually did the work were so courteous & attentive to detail - great guys. I was thrilled with the results. I would heartily recommend Stoneshine - worth every penny. Susan B - Lebanon NJ
Description of Work: Restoration of 4 marble bathrooms, repair of cracked granite mantle, granite countertop polishing & restoration of Corian kitchen countertop. Great job by a skilled team of professionals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

laurie D.
11/2016
5.0
marble & granite
  + -1 more
These guys were unbelievable. Quick, professional & the marble looks brand new. They even repaired the cracks. Great price.
Description of Work: Restoration of my marble floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$996

laurie D.
11/2016
5.0
marble & granite
  + -1 more
These guys were unbelievable. Quick, professional & the marble looks brand new. They even repaired the cracks. Great price.
Description of Work: Restoration of my marble floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$996

Jeffrey S.
11/2016
5.0
marble & granite
  + -1 more
Perfectly well. Service providers were professional and meticulous.
Description of Work: Marble floor polishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

joan G.
07/2016
4.0
marble & granite
  + -1 more
took a long time to get them here.first person that came was a bad experience but owner of company on top of it and remedied it.Very happy with outcome
Description of Work: polished and sealed marble in kitchen and bathrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Wayne W.
06/2016
5.0
ceramic tile, countertops, marble & granite
  + 1 more
Very professional and very thorough!
Description of Work: replaced rerouted and honed travertene tiles in my foyer, kitchen and hallway and master bathroom. Refinished marble bathroom counter and cleaned, repaired/replaced/re-grouted and caulked master bathroom natural stone shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Robert J.
12/2015
5.0
marble & granite
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randi R.
05/2015
5.0
marble & granite
  + -1 more
They were very professional. The owner Stu worked on the job himself. He arrived on time and finished within a reasonable time frame. They grout was not clean enough for me and Stu offered to paint it an make it look like new. That is what he did and it looks like we put in a new floor. Much more reasonable cost than putting in a new floor I would say.
Description of Work: They cleaned the travertine and marble stone tiles in my bathroom and clean/repainted the grout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

    Contact information

    329 Doremus Ave, Newark, NJ 07105

    stoneshine.com

    Service hours

    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    7:00 AM - 7:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Marble and Granite,
    Countertops and Backsplashes,
    Ceramic Tile,
    Floor Cleaning and Waxing

    FAQ

    Stoneshine LLC is currently rated 4.8 overall out of 5.

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 7:00 AM - 7:00 PM

    Stoneshine LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Stoneshine LLC offers free project estimates.
    No, Stoneshine LLC does not offer eco-friendly accreditations.
    Yes, Stoneshine LLC offers a 10% senior discount.
    Yes, Stoneshine LLC offers emergency services.
    No, Stoneshine LLC does not offer warranties.
    Stoneshine LLC offers the following services: Floor refinishing & repair - marble, limestone, travertine, granite, slate, terracotta, saltillo, terrazzo & concrete.

    Contact information

    329 Doremus Ave, Newark, NJ 07105

    stoneshine.com

    Service hours

    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    7:00 AM - 7:00 PM