TOTAL FLOOR COVERING

The two men were prompt, worked neatly, professional in manner and dress, worked very h****** the 4 room and stairs. They made intelligent suggestions when a question arose. They took all trash, including the old carpets, away. Their work was very good: they had to cut around a built-in bed and a fire mat under a gas fireplace, and we couldn't even tell it had been done. They were here twice because one carpet and the stairs had to be bound, and they brought it the first time to measure and then brought it back a week later. My only complaint (?) was that when the fellow came to measure, he did not tell me they would be making two trips because of the binding. I am very grateful they were able to bind it (Lowe's had told us it was not possible), but would have liked to know about the two visits. The whole thing, start to finish, took 3 weeks: from my placing the order, their ordering carpet, scheduling installation, second trip to finish. I am very pleased with the result and with the workmen.

Horrible!!! We had contracted through a home improvement store to install new carpets and hardwood floors. We should have ran when the home improvement store could not even get the order right after spending countless hours in the store. They contracted out the job to Total Floor Covering. Did not know how bad they would be until they came over to measure the job. We should have checked Angie's List before doing it. We would of at least been warned. First warning about costs - In measuring the house, they added over 40% more space than the house had to not only increase labor costs but, the amount of product we had to buy. We had three independent people come over and verify this. We had so much flooring left, that they could of done another house with it. Took several months till the home improvement store would refund our money for the floors. Same thing with the carpets. Have at least two independent contractors come over to measure to ensure it was done accurately. Second warning - Installation- They had to replace the floors we installed because of the workmanship of the first installer and the inferior product they used. We later found out the first installer was being brought up on charges of taking money on the side from unsuspecting homeowners. We being one of them. So why did they continually use them if they knew this??? We are now trying to sue them in court to get back over $1,300 in costs. Overall - Be smart and be warned! Do not use the home improvement store or Total Floor Covering! Don't say we did not warn you!

It sucked in the worst way. The guys as usual did not speak English. Any attempts at getting them to do something was totally useless. To start they started by moving some furniture. The bed frame scratched the wall. When they moved my desk, they didn't take the drawers out, so with it on its side, everything was a mess when put back. For the carpet removal, after ripping out the staples in 30 seconds flat in one of the rooms, they didn't use a broom and dust pan to pick them up. They started to lay the new pad down. I told them to slow down and let's do it right. I tried to call the manager, but as usual that's pretty much useless. I ended up having to follow them around with my broom and dust pan. Some of the edges aren't pushed into the wall too neatly. They didn't replace two thresholds after I told them to. They didn't think they were there to start off with. One seam is obvious and never fixed. Purchased through Lowe's, so managed to get credit.