AFFORDABLE APPLIANCE REPAIR

1 - Didn't show up on day 1 as scheduled. 2 - Didn't have parts with him. 3 - We agreed to a day and time for return and part installation. Then I was called the night before and told another time that I could not make. Called the owner and got attitude and story about having to see a doctor.

My LG refrigerator stopped working over the weekend and we were desperate to get it running again because we do not have another refrigerator at home. I called Affordable and asked if they service LG refrigerators and I told them my refrigerator is not cooling anymore. We made an appointment for 2pm the next day. I was working about an hour away from home, and running a little late, so I asked my son to come to the house by 2pm. I arrived at 2:15 pm. At 2:30 I called and asked where they were, I was told they were "running late" due to a Dr. Appt. and would be there between 3 and 3:30. I would have expected them to call me and let me know so that I didn't rush home from work, and get my son to rush home from work to meet them at 2. When the technician arrived, he told me he was just coming from a dr. apt at 2:30????? How does that add up with my 2pm apt? Any way, he was very nice and I was just happy to have some coming to fix my refrigerator. After taking the whole refrigerator apart, and talking to LG, I was informed that they don't do this type of repair. LG has a "sealed system" that contains the compressor and cooling coils etc.. and this company, along with many others, do not do that kind of work. They charged me $100 to basically do nothing. If they didn't do compressor work, they should have told me that BEFORE coming to my house. There are a lot of appliance repair companies that I researched online and a lot of them do indicate that they don't do that work. I am no repair genius, but even I can tell that the most likely problem with my fridge is the compressor. So to sum up: They were very nice, but charged me $100 for practically nothing and were over an hour and a half late to my appointment.

The freezer on our Whirlpool refridgerator stopped working. Bill set is up with an appointment the next morning. He arrrived on time with a co-worker Michael and they spent much time determining what was the best course to take. Bill tried very hard to locate a replacement fan, but being a Saturday and Labor Day weekend everyplace was closed. He told us that first thing Tuesday morning he would drive to his supplier 1/2 hour away and be at our house by 8:30 a.m. He and his assistants did just that and were punctual, polite, and cleaned upnicely. Our freezer now works perfectly. We would definitely use Bill again