Mount Laurel Heating & Cooling

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The manager came out the next day. He was very knowledgable and thorough. He was very pleasant to deal with.

MLHVAC did an excellent job in getting the job done and although there were some hurdles that needed to be overcome, they came through with flying colors. They were very willing to take care of concerns and problems and yes there were problems and a few delays) but I would recommend them. The price was reasonable, the products are very good, the installation was very good and I got many compliments on the work done. Very good overall experiene

Todd had been here before for an estimate and was able to keep the same price from over 4 months ago! All the owners and employees were more than helpful, explaining where everything would go. The install went very smooth and they were done on time, cleaning up everything! When the new heater would not work (manufacturer issue) they went above and beyond to get it up and working. They even offered to get us a hotel room until it was fixed! They kept in touch over the 5 days to make sure we were OK and what the status was on the fix. Now my house has NEVER been so comfortable! I would recommend them to all my contacts!!!

Every year I get a flyer running an a/c tuneup from them for 69.00 and I called and scheduled an appointment, The day prior I had a message on my phone stating they wer cancelling my appointment and if I would prefer the next Friday or the one after that. I called the office and left a voice mail stating I received thier message about the cancellation of the appointment and would like to reschedule for the next Friday and to call me back to confirm this. Never heard another word from them. Will not use them or recommend them...all I want is a company who is considerate enough to call you back if there is a problem.

I was really happy with the service that they provided me. I was very please with their overall customer service and the product that they offer. Their work was a bit sloppy. They used regular household duct tape that you could buy at Walmart instead of using the proper tape for the unit.

It did not cost me a penny to correct my problem. Thanks to Nathan! I am extremely appreciative for the service that I was given. Here I am, someone that never used this company in the past yet I received top-notch service. I would highly recommend Mount Laurel Heating and Cooling, Inc. If I need any services that they provide, they will be the first that I will call!

The workers arrived on time, and were frendly and very professional

Called Mt. Laurel Heating & Cooling for a tankless hot water heater install.I called them because they replaced my heater and a/c 2 years ago and did a great job. Same thing this time,start to finish no problems. Quality work,better than expected. From the office to the installers, a terrific job well done by the Mt. Laurel Heating & Cooling team.

Good job, good price, decent service response.

We are installing a new HVAC system in our 1940's home and we contacted Mount Laurel Heating and Air for a quote. While we're going with another company because we liked their proposal and price we still felt Mount Laurel was worth speaking with again in the future. Todd came out one Saturday promptly, was courteous and professional. We called the office for references and they returned my call with a customer phone number that they had contacted to confirm for a reference. I thought that was a professional touch. Everyone I spoke with was very nice and professional.

The original installation performed by Mt. Laurel Heating and Cooling has stood the test of time. The system has been a champ and I expect to get many more years of service from it. I have never had a problem or issue. Their service people are very competent and courteous. Pat and Mike (owners) are a pleasure to work with.

Thermostat wouldn't dip below 82 degrees and no cold air was coming out of any vents. On the first trip, Bill, an experienced tech, very pleasant, easy to talk and work with, came over albeit somewhat after the scheduled time. He analyzed that outside unit, replaced a capacitor and added a booster, added a little refrigerant and deemed the unit mechanically sound. The thermostat, though, did not appear to dip. After looking at the thermostat overnight, gauging that the air was still warm coming out of the vents and hearing a "buzzing" sound from the outside unit, no condensation in sight, I placed a 2nd call. This is where most businesses either step it up or fail to deliver. First, the phone is always answered promptly - no answering machine and Liz gave me a couple of choices. I had Bill come again the day after and he came as scheduled. He meticulously opened and analyzed the main HVAC unit in the basement and then went back to the outside unit. Finally found a defective electrical contactor and replaced it. Finally cold air! Resolved professionally and he did the right thing by not charging for any work on day 2. I highly recommend his services to all. What a pleasant person to work with. Note: Updated address is 23 Oregon Ave., Mt Laurel, NJ

They showed up on time. Reviewed all aspects of the job with me before starting. Were very responsive to any questions or concerns that I had. Left my basement just as they found it.

There was no professionalism or customer satisfaction. No response to phone calls and sales representative were inconsiderate and unprofessional.