Horizon Services

Stellar service from a company with a well-earned reputation for solid workmanship. These guys are the real deal. Ramon was exceptionally knowledgeable and spent a great deal of time explaining what needed to be done. Once I signed the contract, everything happened at lightening speed. The servicemen showed up on time, were careful to not damage the doors, walls, or hardwood floors when they hauled in the new gas boiler and water heater, and left the basement in spotless condition. After I sold the oil stored in my old oil tank, Horizon was out the very next day to cut up the tank, clean the inside of it, and haul it onto the driveway for inspection. Not a single drop of oil was spilled. They are that meticulous about their work. A shout out not only to the remarkably zenlike Ramon, but also to Robert, who patiently and respectfully dealt with an unnecessarily finicky inspector.

We called horizon to have our toilet seal fixed but they sent us a 3rd party Hutchinson Plumbing which charged us 714.00for 40 minute work. Horizon shouldn’t have sent us a company that charges exorbitant amounts. We had no choice as they were at our home and we would have to pay them $89.00 just for showing up and doing nothing. This isn’t right.

Very professional and thorough. They did a perfect job of cleaning up after themselves.

The Horizon Technician was friendly, very knowledgeable, easy to work with, and addressed all my questions and concerns.

Quoted $3400+ for HW heater Boiler repair. That was Option B - Option A, their recommendation, was replacement of a 10 year old boiler LOL I fixed for $70 in parts. $60 and 20 minutes labor for expansion tank (Horizon quoted $1200) My system bleeds air automatically (Horizon wanted $1200 for that) ignored another fix they specified, running fine now. They even messed up the quote by a thousand - the tech's verbal estimate and written estimate not matching, I still don't have the proper quote in writing after 5 phone calls.

Extended service call hours but extremely expensive repair quote. Quoted 475 dollars to replace a basic furnace ignitor. This is a 50 dollar part that takes less than 10 minutes to remove and replace.

It was expensive and there was a delay but it was fine.

They were totally professional and very nice.

I've been using Horizon for these services for several years now. The office staff and technicians have consistently been courteous and professional. All covid safety precautions are being taken. I typically purchase a package at a discount price that covers summer and winter inspections. The price is very reasonable. Fortunately, I have never had to hire them for a problem. The techs always try to sell additional services, but they are not pushy about it. I will continue to use Horizon.

Outstanding! Every aspect from estimate consult to install of new furnace and air cleaner was phenomenal. Absolutely superior work.

Exceptionally well. Crew was professional and proficient. They completed the job on time and under budget. They were respectful of our property and effectively communicated with us during the entire project. At the end of the day they sought out our opinion and approval of the job and the way they restored the property before leaving. The main reason I chose Horizon was because of their representative, Travis Santiago. Travis was there every step of the way. He was courteous, professional, patient and knowledgeable. He was honest, reliable and dependable.

disappointing. product is 6 years old and still under warranty for 4 more years. the service person brought me down to the basement to show me that though everything checked out fine, some parts were dirty/dusty and he would clean them for an extra 304 dollars. i questioned why this wasn't part of the regular maintenance and declined. he later told me that he had planned to give me a discount down to 150 dollars. this type of pricing is a huge red flag to me and doesn't put this company in a good light. i have used this company exclusively for the past 6 years but i'm not sure i will continue after this period. some of their service techs however are terrific but this last one was not even careful with social distancing.

technician was extremely courteous and professional. Finished in a timely manner and explained all he had done. I have used Horizon services twice now and will continue to use them.

After ordered part was received was replaced within a few minutes

Horizon is a great company their workers came out late at night to help us regain our water supply. I highly recommend this company.

Technician was clean, professional, courteous and finished quickly.

Arrived as scheduled. Protected floor and wore protective masks and booties. Finished on time. Very efficient. Cleaned up so well you couldn’t tell they were here. Would recommend!

Very professional, work done quickly!

Prompt, courteous and knowledgeable salesperson and efficient tech performer the installation. They gave me all discounts possible. You pay slightly more than a few other cheap companies but the warranty and quality is definitely worth it. Would use again for sure.

The service rep was professional, courteous and knowledgeable. It went well and I would like him back soon.

Excellent! Tech, Mark Anthony was amazing.

I know this company is rather pricey BUT they definitely back their work!!!! I'm beyond grateful for the staff. Especially to Austin Barr. I adore him!!!!

it went well on a very HOT summer day?

Excellent! Although it took a few visits to solve the problem, the technicians were tenacious and solved the issue. I was only charged once, and the system works great now.

Perfect from beginning to end. Horizon may not be the cheapest up front, but their service was amazing. Also, they did stick to their price guarantee. When they discovered I needed additional equipment they did not charge me.