Castle - The Window People

It was great working with the sales representative! His insight and experiences in the industry gave us the only reason to use them as our windows replacement company.

High pressure, higher prices which they try to then negotiate down. Did not hire for these reasons.

First of all after it was all said in done, the sells man I feel lied or was not knowledgeable about the installation of the windows. He was saying all of it will be done from the outside. Which that I knew was alot of work for just outside so I had asked him again to make sure I heard him right. Another thing is the windows just feel cheap compared to the older windows. Maybe I’m just not used to newer materials. Other than that we had 14 windows replaced, one sliding door, and one french door replaced, and got a lifetime warranty on everything. With that much being replaced we have noticed a huge difference in temperature control in our house.

Castle window’s did a great job in my house. Everything beautifully done. Guys showed up on time and did a quick job. Little extra $$ than others but worth it. I will recommend them to my friends and family ?

Took three days for them to contact me and would not work on existing door. They wanted to replace my door without looking at it. We just bought the door 3 weeks ago. What kind of customer service is that??

I would have given Castle a 5 for all phases but we were put off by the original contact salesman. He was over the top and pushy.

Poor workmanship.

it was Mo glass through home advisor

I have not had the work done yet on my windows. Has to wait

not sure about price. it is on the hih end. we will see. one window cracked but they plan to replace.

They are delaying my project, they gave me a certain date and now they need to delay. jeevan

DO NOT USE THIS COMPANY! Save yourself a lot of stress and wasted time!!! It’s been 3 months and I’m still waiting for 2 screens to be fixed. 2 screens! They have been “repaired” and returned to me still ripped and broken! 3 times! And calling is a nightmare. Not only is it unconvenient but the women are RUDE and hang up on you. They schedule you only to call and reschedule you AGAIN. This company is so beyond incompetent it’s amazing they are still in business! The management has promised to handle this matter himself and he promised to have my screens picked up Monday. Monday I wake up to a message that they need to reschedule to Saturday! Nobody here knows what they are doing, I have NEVER dealt with such idiocracy and unprofessionalism in my life. I wouldn’t refer this company to my worst enemy. They have caused me and my family so much stress. I suffer from MS and have a busy schedule with Dr. appointments and this company has made me miss appointments and cancel appointments so that I can be here when they come, only to cancel on me last minute. Do yourself a favor and hire a different company!!!!!