Castle - The Window People

Great job overall. Had some minor installation issues but they were very responsive to fixing the things that I was concerned about without a hassle which means a lot

The install was done considerably well but the follow up customer service to repair the doors could?ve been better

Excellent pricing and customer service.

Very professional - great selection of style for the doors and met our budget needs

The installation was fine, but the clean up was awful. There is caulk in the bedroom carpet that I can?t get out, and I?m still finding hardware (screws, bolts, etc) around the property. There was caulk on my antique sewing machine, as well.

Zero accountability Zero customer service - you get passed along from rep to rep - no manager and literally waited for over 45 min on hold They Only answer when you request an installation Window glass is failing (gas visible) Screens are failing Install was done so poorly that window sills are failing Sliding door installation - left messy white caulk all over exterior newly painted house, used caulk instead of capping They sent two people out to address issue - one to Measure and one to fix. First guy took wrong measurements. Second one showed up with one window instead of two and it was the wrong size . Although it was in their notes, they did not have screens, appropriate windows or window sills. The installer that did show up (without materials) said that our sliding door was the worst job heâ d seen - that it looked as if it had been slapped in the wall with caulk. A lifetime warranty means ZERO if it is not held up on the companyâ s end. WHAT IS WRONG WITH THIS COMPANY??? Total lack of honor and accountability.

Too much to say. Just stay away from them!

A little pricey, but Great service

They measured in the beginning of May and promised install sometime in July. From other reviews I hope it doesn't take longer than promised. Otherwise excellent to deal with. Can't wait for my new windows.

They have a terrific product with a great warranty. The only problem I had was the time it took from when it was promised until the actual install.

Impeccable job and great selections

Not one person in this company tells you the truth. They all tell you what they want to, none of it is factual. I am 65 years old and have never dealt with a more dishonest company starting with sales and ending with the facility manager. Run from them! Kevin Dwyer

Good afternoon, my name is Thomas, and my family and I chose Castle to install a new front door and storm door. What drew us to Castle was the professionalism and the accountability the salesperson expressed to us. We were assured everything would be done to ensure quality, and if not, Castle would make it right. The salesperson made it very clear Castle holds themselves at a high standard. After waiting 4 months for installation, less than a month, our storm door broke from everyday open and close use. We contacted Castle to have it repaired, March 11th. It has now been 12 weeks, and we still do not have an appointment for the repair. The door breaking less than four weeks after install and twelve weeks with no repair is utterly unacceptable and the opposite of high standards and quality. It seems now that Castles has our money, we are no longer important.

Love my windows.

Replaced the windows quickly.

The team was great. There were four workers. They arrived early and worked really hard for close to seven hours. I had all of my windows and doors replaced. They were very professional, polite and cleaned up after themselves. I am so glad that I went with Castle Windows, I am so happy with this company! In fact I had my neighbors ask me about them also. They were so impressed with their work ethic!

The team was great. There were four workers. They arrived early and worked really hard for close to seven hours. I had all of my windows and doors replaced. They were very professional, polite and cleaned up after themselves. I am so glad that I went with Castle Windows, I am so happy with this company! In fact I had my neighbors ask me about them also. They were so impressed with their work ethic!

The team was great. There were four workers. They arrived early and worked really hard for close to seven hours. I had all of my windows and doors replaced. They were very professional, polite and cleaned up after themselves. I am so glad that I went with Castle Windows, I am so happy with this company! In fact I had my neighbors ask me about them also. They were so impressed with their work ethic!

The team was great. There were four workers. They arrived early and worked really hard for close to seven hours. I had all of my windows and doors replaced. They were very professional, polite and cleaned up after themselves. I am so glad that I went with Castle Windows, I am so happy with this company! In fact I had my neighbors ask me about them also. They were so impressed with their work ethic!

Very professional

They called to schedule an appointment to come give me an estimate. I told them EXACTLY what I wanted. They came out and tried to sell me much more than I wanted an estimate for. Their attitude was basically it?s all or none. I have no knowledge of their product, didn?t get that far. As far as customer service goes I was very disappointed. I guess that?s what you get when you?re a large company that outsources scheduling or just doesn?t care what the customer wants and insists on up selling.

The entire process was pleasant the installation crew came in and they did a great job installing 7 windows.

Sales rep was very personable and knowledgeable, helped keep us in our budget and got us what we needed. The gentalman that came out to measure right away to get us started and customer service is very on top of things!

Great presentation. Quick and clean installation. Long wait for windows to come in.